[Submitted] OnePlus 6 cannot connect to Tile due to BLE bug

  1. jayhawk
    Froyo Feb 6, 2019

    jayhawk , Feb 6, 2019 :
    I have waited patiently since before xmas. Or, as shadowstewie notes, I have "chilled." Receiving something as a gift means it would be burdensome to try and exchange it for another product when I didn't even realize another product worked. I thought OnePlus 6 simply didn't work with any Tile products at first and I looked into the issue and it seemed to largely be on OnePlus's end, so exchanging wasn't even on my radar. OnePlus knew when I alerted them back in mid December, and figured that a fix would be forthcoming. It's now February and it's still forthcoming, supposedly. Sigh. Please hurry. I can no longer chill because this is getting outrageous. Even if Tile changed something, the fact that my wife's iPhone worked immediately with this bluetooth product and that so many Android phones also worked means this isn't on Tile at all; it's all on OnePlus.

    Badger2point0 likes this.
  2. shadowstewie
    Donut Feb 9, 2019

    shadowstewie , Feb 9, 2019 :
    I understand man. I'm mainly pointing out to people who are conplaining AFTER OnePlus announced the fix would be in the next Beta update and AFTER someone confirmed they received the update and that it was fixed.

    I'm not referring to anyone who was upset before the update beta news from OnePlus. I was in the same boat getting upset about it since I purchased them through Tile not knowing. I sent an text to Tile Premium Support saying I wanted an exchange for Tile Mates 2018 and then I saw the update from OnePlus and told Tile nevermind.

    Not trying to single you out. Just stressed about people posting stuff without reading the rest of the thread.

  3. noogaz
    Cupcake Feb 9, 2019

    noogaz , Feb 9, 2019 :
    one thing I have noticed still with the tile pro. is I can not call the mobile phone from the tile after a long period of time.

    eg when I have not used the Ile in a few days... I have not done any real trouble shooting on it though.

    has anybody had the same issue?

  4. G1545797833949
    Donut Feb 9, 2019

  5. shadowstewie
    Donut Feb 11, 2019

    shadowstewie , Feb 11, 2019 :
    February 5th, but they typically shut down operations for businesses up to 2 weeks in advance.

  6. Mihailescu Andrei
    Cupcake Feb 12, 2019

    Mihailescu Andrei , Feb 12, 2019 :
    Maybe there's some 6T users here with the same issue. Just as an update. I'm currently on OP6T_O2_BETA_04 and I was able to connect my Tile Pro and it's been working fine.

  7. EmmanuelAlbert
    Cupcake Feb 12, 2019

  8. Badger2point0
    Cupcake Feb 12, 2019

  9. noogaz
    Cupcake Feb 12, 2019

    noogaz , Feb 12, 2019 :
    both ways? eg tile to phone and phone to tile

    mine losses connection after a while

  10. EmmanuelAlbert
    Cupcake Feb 12, 2019

    EmmanuelAlbert , Feb 12, 2019 :
    Works both ways at the moment. Will report if it stops.

  11. G1545797833949
    Donut Feb 12, 2019

  12. jas282
    Cupcake Feb 12, 2019

    jas282 , Feb 12, 2019 :
    I got the new update yesterday... OnePlus 6 NOW WORKS WITH TILE PLUS.

    Be patient, folks... this is coming to you as well...

    dianmao likes this.
  13. shadowstewie
    Donut Feb 12, 2019

    dianmao likes this.
  14. mightyiam
    Eclair Feb 16, 2019

    dcattran and dianmao like this.
  15. michaeljosem
    Cupcake Feb 27, 2019

    michaeljosem , Feb 27, 2019 :
    I formerly had this problem, but today (27 Feb) I was able to find my Tile device for the first time, after installing OP6_O2_BETA_13

    This - at least for now - seems to be fixed!

    dcattran likes this.
  16. G1545797833949
    Donut Feb 27, 2019

  17. Lyman
    Donut Mar 2, 2019

  18. Chrisastro
    Donut Mar 9, 2019

    Chrisastro , Mar 9, 2019 :
    New t-mobile update today basically fixed the tile problem. So, case closed. Thanks to tile and OnePlus!

    Qub3d likes this.
  19. Qub3d
    Cupcake Mar 11, 2019

    Qub3d , Mar 11, 2019 :
    I also use a Tmobile OP6T and can report my Tile Pro is working. Thanks, OnePlus, for fixing this :D

    H1543501021953 likes this.
  20. JDLL
    Cupcake Apr 26, 2019

    JDLL , Apr 26, 2019 :
    Hi I'm in the UK, OnePlus 6 on software version A6003_22_190123 and the Tile App won't connect to my Tile Pro. It works fine with my iPad, so no problem with the Tile.