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OnePlus 6 freeze and auto restart randomly solution via OnePlus 6

  1. chandanhalder
    Cupcake Jun 28, 2020

    chandanhalder , via OnePlus 6 , Jun 28, 2020 :
    I am using oneplus6 since 2 years .but recently my device was getting reboot randomly and freeze after i flash 2 or more time but no solution found .than i replace battery from shop now my phone use smoothly no freez and reboot problem.
     

    #1
  2. drl431
    Nougat Jun 28, 2020

    drl431 , Jun 28, 2020 :
    Is it possible that the shop replacing the battery, also did a factory reset on your phone?
     

    #2
    Caomhin, Artemus. and chandanhalder like this.
  3. chandanhalder
    Cupcake Jun 28, 2020

    chandanhalder , via OnePlus 6 , Jun 28, 2020 :
    No...not necessary to factory reset after replacing battery
     

    #3
    drl431 likes this.
  4. drl431
    Nougat Jun 28, 2020

    drl431 , Jun 28, 2020 :
    Ok, I asked because I would not expect that replacing the battery alone, would fix issues like you described. But I wont say its impossible. Glad it helped you.
     

    #4
    Caomhin and Artemus. like this.
  5. Hemant Devke
    Donut Aug 16, 2020

    Hemant Devke , via OnePlus 6 , Aug 16, 2020 :
    In my case the network of my phone is lost suddenly and then few seconds it restarts automatically and continue restart in every few seconds . Any solution
     

    #5
  6. Caomhin
    Marshmallow Aug 16, 2020

    Caomhin , via OnePlus 6T , Aug 16, 2020 :
    Reset your Mobile Network adapter, see if that helps.

    Settings, System, Reset Options, Reset WiFi Mobile Bluetooth.

    Also disable Sleep Standby in
    Settings > Battery>Battery Optimisation >3 dot menu>Advanced Optimisation

    See if that helps as well.
     

    #6
    Hemant Devke and drl431 like this.
  7. Hemant Devke
    Donut Aug 16, 2020

    Hemant Devke , via OnePlus 6 , Aug 16, 2020 :
    I did both and waiting for results if it works I'll inform you
     

    #7
    Caomhin likes this.
  8. Hemant Devke
    Donut Aug 17, 2020

    Hemant Devke , via OnePlus 6 , Aug 17, 2020 :
    Still facing the problem please suggest me what to do
     

    #8
  9. Caomhin
    Marshmallow Aug 17, 2020

    Caomhin , via OnePlus 6T , Aug 17, 2020 :
    Do a Full Factory Reset

    This will restore you to a fresh installation of Android. So you will need to backup your phone.

    After Backing up the phone.

    Go to Settings,
    System,
    Reset Options,
    Enable Erase Internal Storage.

    Then click on the Delete All Data button.

    Once done, use the phone for a couple of days without adding apps to check for issues with just the raw fresh OOS only.

    Only introduce previous 3rd party apps gradually over 2 weeks to see if any particular app or apps drain the battery

    For more info on how to backup your phone, check the solutions here.

    https://www.androidpolice.com/2020/07/18/how-to-back-up-your-android-phone-before-a-factory-reset/

    And here

    https://www.androidauthority.com/best-android-backup-apps-and-other-ways-too-608014/
     

    #9
    drl431 likes this.
  10. Hemant Devke
    Donut Aug 17, 2020

    Hemant Devke , via OnePlus 6 , Aug 17, 2020 :
    I did this also few times but that doesn't work . I couldn't find why this problem is caused by should i visit service center
     

    #10
  11. Caomhin
    Marshmallow Aug 17, 2020

    Caomhin , via OnePlus 6T , Aug 17, 2020 :
    Have you also requested a new Sim from your Mobile Network provider. Its possible the Sim may be causing it.

    If that's not the problem. Then definitely get it checked at an Approved OnePlus service center.
     

    #11
  12. Hemant Devke
    Donut Aug 17, 2020

    Hemant Devke , via OnePlus 6 , Aug 17, 2020 :
    Yes sure i visit my nearest service center as soon as possible after that I'll inform you
     

    #12
    Caomhin likes this.
  13. nirunitkkr
    Cupcake Sep 8, 2020

    nirunitkkr , Sep 8, 2020 :
    Hi Hemant, I am facing exact same issue and I have tried factory reset but its not helping .
    Can you please guide what did you do to resolve the issue
     

    #13
  14. Hemant Devke
    Donut Sep 8, 2020

    Hemant Devke , via OnePlus 6 , Sep 8, 2020 :
    Still i have this problem but now my phone restarts when it warmed up too high and suddenly the network lost and it restarts until i press my phone's back with both sides it work and won't restarts . Now according to my experience this problem is caused by NFC cover it needs to be replaced
     
    Last edited: Sep 8, 2020

    #14
  15. Caomhin
    Marshmallow Sep 8, 2020

    Caomhin , via OnePlus 6T , Sep 8, 2020 :
    Don't post your number on an open forum, you may end up getting spammed.
    Report the issue directly to OnePlus Developers as a Bug report.
    https://forums.oneplus.com/threads/...uct-suggestions-on-oneplus-community.1002970/
    And also contact OnePlus support directly to see if they have more information on your issue. Scroll down the page for contact and online chat details.
    https://www.oneplus.com/support
     
    Last edited: Sep 8, 2020

    #15
  16. Hemant Devke
    Donut Sep 8, 2020

    Hemant Devke , via OnePlus 6 , Sep 8, 2020 :
    Sorry it will not happen next time
     

    #16
    Caomhin likes this.
  17. Caomhin
    Marshmallow Sep 8, 2020


    #17
  18. Hemant Devke
    Donut Sep 8, 2020


    #18
    Caomhin likes this.
  19. Hemant Devke
    Donut Sep 8, 2020

    Hemant Devke , via OnePlus 6 , Sep 8, 2020 :
    What happened have you visited the service center
     

    #19
  20. Hemant Devke
    Donut Sep 15, 2020

    Hemant Devke , via OnePlus 6 , Sep 15, 2020 :
    Is your problem solved
     

    #20