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Oneplus 6 losing sound on 'externals' via OnePlus 6

  1. Y1546872796982
    Donut Apr 3, 2021

    Y1546872796982 , via OnePlus 6 , Apr 3, 2021 :
    Help,
    Since a day I can't play music, sounds etc on external speakers / headphones etc.

    I see the icon of the attached speaker, but the sound keeps coming from the internal speaker ( with a very poor sound )

    My device is updated to the last version, has not been dropt or whatever.

    I have restarted my device

    Help what now


    Michiel Smilde

    The Netherlands
     

    #1
  2. drl431
    Community Hero 2020 Apr 3, 2021

    drl431 , Apr 3, 2021 :
    Hi, if the issue is with Bluetooth, try resetting the networks:
    Settings > System > Reset options > Reset WiFi, mobile & Bluetooth.
     

    #2
  3. Y1546872796982
    Donut Apr 3, 2021


    #3
  4. sumitMZ007
    Jelly Bean Apr 3, 2021

    sumitMZ007 , via OnePlus 6 , Apr 3, 2021 :
    Try this , while you are playing media or connected to any other device for music! Then go into setting->sound->play media to->then choose option like speaker or external speakers .
     

    #4
    Y1546872796982 likes this.
  5. Overzee
    The Showcase Reviewer Apr 3, 2021

    Overzee , Apr 3, 2021 :
    Any change you have an app called Messenger running on your phone?
     

    #5
    Y1546872796982 likes this.
  6. Y1546872796982
    Donut Apr 6, 2021

    Y1546872796982 , via OnePlus 6 , Apr 6, 2021 :
    No it is a Bluetooth problem.

    After a restart I connected of wired headphone. Hoorah it worked again.

    So I tried a wired JBL speaker (3). I started the speaker up and I automatically connects via bluetooth. I was ready for plugging in a wire to try that option. As soon as the phone discovered the Bluetooth speaker it switched to in internal speaker although my headphone was still attached to mij phone.

    So I think it has something to do with bluetooth settings.

    ( I have a Nokia MD-12 bluetooth speaker. Same problem occurs.


    Michiel Smilde
     

    #6
    iamrj likes this.
  7. Y1546872796982
    Donut Apr 6, 2021


    #7
  8. Y1546872796982
    Donut Apr 6, 2021

    Y1546872796982 , via OnePlus 6 , Apr 6, 2021 :
    Oeps trying to find the Dutch version of the English frases 🤔🤪
     

    #8
  9. Y1546872796982
    Donut Apr 6, 2021

    Y1546872796982 , via OnePlus 6 , Apr 6, 2021 :
    Done that. I lost all my wifi connections and not an answer to my problem 😞
     

    #9
  10. sumitMZ007
    Jelly Bean Apr 6, 2021

    sumitMZ007 , via OnePlus 6 , Apr 6, 2021 :
    After connecting to any media player! Below option pops !
    1617700304973.jpg

    1617700305008.jpg
     

    #10
    Y1546872796982 likes this.
  11. Y1546872796982
    Donut Apr 6, 2021

    Y1546872796982 , via OnePlus 6 , Apr 6, 2021 :
    Does not matter what external speaker I chose.
    Nokia of the JBL.

    After a restart I connect my headphone and I play some music. everythings is fine, it plays.

    When I connect my Nokia of JBL to the wired solutions, I have a few seconds music and then the external stops and music continues on the internal.speaker. as if the phone realizes that it has been fooled 🤔🤪🤪😞.

    Very annoying

    Michiel
     

    Attached Files:


    #11
  12. Y1546872796982
    Donut Apr 6, 2021


    #12
  13. sumitMZ007
    Jelly Bean Apr 6, 2021

    sumitMZ007 , via OnePlus 6 , Apr 6, 2021 :
    It's looks like a bug in recent OTA 10.3.9 !
     

    #13
    rpolderm likes this.
  14. Y1546872796982
    Donut Apr 6, 2021


    #14
  15. sumitMZ007
    Jelly Bean Apr 6, 2021


    #15
  16. Y1546872796982
    Donut Apr 6, 2021

    Y1546872796982 , via OnePlus 6 , Apr 6, 2021 :
    1617702041838.jpg
    Haha my wired headphones are now displayed as bluetooth 🤨🤨🤨🤔🤔🤪
    huh ??? are wired and bluetooth connections redirected ???
    icons on top of screen 🤔🤔🤔 said


    Michiel
     
    Last edited: Apr 6, 2021

    #16
  17. Y1546872796982
    Donut Apr 6, 2021

    Y1546872796982 , via OnePlus 6 , Apr 6, 2021 :
    1617702475858.jpg
    Appendix:
    The JBL was still on and connected. Hence the Bluetooth icon. so I turned it off
    Now it is headphones icon again!

    Intriguing ??
    Now a solution !!!!!
    Michiel
     
    Last edited: Apr 6, 2021

    #17
  18. Y1546872796982
    Donut Apr 6, 2021


    #18
  19. sumitMZ007
    Jelly Bean Apr 6, 2021

    sumitMZ007 , via OnePlus 6 , Apr 6, 2021 :
    You can submit a bug report in feedback section for the above problem! And support teams will contact you in this regard!
     

    #19
    Y1546872796982 likes this.
  20. Y1546872796982
    Donut Apr 8, 2021

    Y1546872796982 , via OnePlus 6 , Apr 8, 2021 :
    You probably have noted my 'bad' english.

    Trying to explain my problem here gave google translate a lot to do.

    So defining my problem in technical english is a bridge to far.

    I would be very happy if someone in this community would bring my problem to Oneplus....
    I am willing to answer all of their questions of course.

    In short:
    The Bluetooth speakers and headphone and also the wired ones are sometimes not recognized by my Oneplus6. So music is played on the internal speaker instead.
    Sometimes the are, but you can't switch from external devices.
    A Nokia MD12 is seen as a input device 🤨.
    The device seems randomly showing a headphone of bluetooth icons.

    Help there is no stability weather I can hear / play music.

    Need I look for another phone ????

    Hope someone will com to my help.

    BR

    Michiel Smilde

    The Netherlands
     

    #20