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OnePlus 6 Oxygen OS update issue via OnePlus 6

  1. SujithR1980
    Cupcake Feb 19, 2021

    SujithR1980 , via OnePlus 6 , Feb 19, 2021 :
    I updated my OnePlus 6 to 10.3.8 and after that I am facing multiple issues

    Not able to view any photos in the gallery or phone
    Not able to save screen shots
    Photos taken are not getting saved
    Some apps are not working fine
    While connecting the laptop the phone is not showing even after choosing data transfer
     

    #1
    MatteoCozzari likes this.
  2. MatteoCozzari
    Ice Cream Sandwich Feb 19, 2021


    #2
  3. Dresa91
    User of the Year 2016; Most Active User 2020 Feb 19, 2021

    Dresa91 , Feb 19, 2021 :
    Did you clear cache in recovery?
    What about a factory reset?
     

    #3
    Auristic and Caoimhín like this.
  4. Afzalrana
    Donut Feb 19, 2021


    #4
  5. Caoimhín
    OnePlus 9 Series Expert Community Expert Feb 20, 2021

    Caoimhín , via OnePlus 6T , Feb 20, 2021 :
    As per @B_Wrath

    Backup your Download Folder if you can beforehand.

    I am not able to access the storage, Google play crashes, gallery is empty.

    Delete the data and cache of downloads app and download manager. This should fix the problem.

    Q: How to access the downloads and download manager app?
    A:
    Step 1: Unlock your phone.
    Step 2: Open app drawer and locate settings app / bring down the QS panel and click on the gear icon.
    Step 3: Click on the search tab on top of the settings app.
    Step 4: Type "downloads" and then click on the app. Clear it's cache and storage which is under the storage tab.
    Step 5: Type "download manager" and then click on the app. Clear it's cache and storage which is under the storage tab.

    See if this can help.
     

    #5