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OnePlus 6 Rear Glass Cracking : Please Reply OnePlus!

  1. MaxsoundCarAudio Froyo Nov 9, 2018


  2. MaxsoundCarAudio Froyo Nov 9, 2018

    MaxsoundCarAudio, Nov 9, 2018 :
    Up to now i'm being fobbed off with OnePlus saying " it's user error dropping it " this is not acceptable and anyone with a cracked back OP6 should be taking this manufacturing fault up with oneplus.
     

  3. MaxsoundCarAudio Froyo Nov 9, 2018

    MaxsoundCarAudio, Nov 9, 2018 :
     

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  4. MaxsoundCarAudio Froyo Nov 9, 2018


  5. fernsruben Gingerbread Nov 10, 2018

    fernsruben, Nov 10, 2018 :
    So I'm using a Rhinoshield crash guard. The back is completely exposed. I have however installed their impact protectors both front and rear. Dropped it once, light drop from a teapoy.

    No cracks at all! Not a bit. So I wonder about the claims posted here.
     

  6. MaxsoundCarAudio Froyo Nov 10, 2018

    MaxsoundCarAudio, Nov 10, 2018 :
     

  7. MaxsoundCarAudio Froyo Nov 10, 2018

    MaxsoundCarAudio, Nov 10, 2018 :
    Hi there, I myself have the same issue with a cracked back glass next to the volume rocker, I've contacted OnePlus and at first said it's user error damage which I replied is absolutely rubbish as haven't dropped it and is always in a bumper protective Spigen case and so many other OP6 owners are having exactly the same problem so this should be a free repair within warranty? I'm now waiting for there reply...
     

  8. SolarEclipse KitKat Nov 10, 2018

    SolarEclipse, Nov 10, 2018 :
    Those are good ones!
    I'm using the OP Carbon case, fortunately haven't dropped it yet so it hasn't gone under a "test."
    Yep, Gorilla glass just doesn't break on it's own. It either takes force (such as bending) or an impact.
    In most of the photos posted it's pretty obvious what has happened.
     

    fernsruben likes this.
  9. MaxsoundCarAudio Froyo Nov 10, 2018

    MaxsoundCarAudio, Nov 10, 2018 :
    Because the gorilla glass next to the volume rocker switch is thinner it's breaking without force!
     

  10. SolarEclipse KitKat Nov 10, 2018

    SolarEclipse, Nov 10, 2018 :
    LOL!
    Yeah, that's why there's a world wide mass problem of glass objects breaking without force.
    LOL! Thanks for the good laugh to start the weekend!
    Enjoy your weekend too!
    LOL!
     

  11. Flamingskull9 Froyo Nov 10, 2018

    Flamingskull9, Nov 10, 2018 :
    The problem is limited to the rear panel. And the panel is breaking while within a protective covering. That's a shame. That means poor quality. Glass is glass is a redundant argument. It's not. It has to be of a particular quality and processed so that it doesn't break. If it's breaking this easily then it is definitely of questionable quality if not a manufacturing defect!
     

  12. Kytharsis Lollipop Nov 10, 2018

    Kytharsis, Nov 10, 2018 :
    I have a CrashGuard too but found the buttons to be way too stiff for my liking as well as the awkwardness of holding it. I've since slapped back on the included jelly case for better grip and haven't had any cracking. :p
     

  13. fernsruben Gingerbread Nov 10, 2018

    fernsruben, Nov 10, 2018 :
    Surprising, never faced any issues with the buttons. Or maybe I'm just okay with it.
     

    Kytharsis likes this.
  14. Kytharsis Lollipop Nov 10, 2018

    Kytharsis, Nov 10, 2018 :
    Maybe. I dunno, they just felt like they needed more push to press in due to them being semi-flush with the case or I'm just not used to it. Good case though.
     

  15. fernsruben Gingerbread Nov 10, 2018

    fernsruben, Nov 10, 2018 :
    Ah. Could be. It's got a different trail.
     

    Kytharsis likes this.
  16. zubairmoti Cupcake Nov 20, 2018

    zubairmoti, Nov 20, 2018 :
    Hi, did you receive a response from OnePlus?

    I have the same issue and want them to repair under warranty. They have approved the service request and sent shipping label for return. I don't want to send it and then they tell me the repair is not covered.
     

  17. M1542718992450 Cupcake Nov 20, 2018

    M1542718992450, Nov 20, 2018 :
    dude calm it if this would have happened to your phone you would have understood. We aren't jobless unlike a few people ( you know who) to make a thread for no reason.
     

  18. Y1528476972518 Cupcake Nov 20, 2018

    Y1528476972518, Nov 20, 2018 :
    This incident took place yesterday, I removed my case to clean the camera and my glass back and saw my screen broken. I was shocked to see this but I'm 100% sure that I did drop it. I approached the OnePlus store and they said this was a physical damage but if u look at the side view, it's clearly visible that the power button has no scratch or any sort of damage that could have caused the breakage of the glass panel.
    And the only way the the glass would be broken is some internal error or manufacturing defect.
    I'm sure that there was no physical damage and I'm not jobless to post this thread.
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  19. SolarEclipse KitKat Nov 20, 2018

    SolarEclipse, Nov 20, 2018 :
    Trying another thread now?
    Take it to a OnePlus service center and pay for them to fix it.
     
    Last edited: Nov 20, 2018

  20. M1542718992450 Cupcake Nov 21, 2018

    M1542718992450, Nov 21, 2018 :
    This is a surprise that Oneplus 6 has such a weak glass back behind it. This incident occurred yesterday, where I had taken a look at it and what I found was that my glass back was broken automatically without any physical damage. I had taken the issue to the Oneplus store immediately and all they say is that it's because of physical damage. They don't say anything else except that and they claim the glass to be gorilla glass. It's highly impossible that gorilla glass breaks so easily.
    It's definitely an internal damage or an internal error which has caused the glass back to break on its own.
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