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OnePlus 6 Rear Glass Cracking : Please Reply OnePlus!

  1. Y1528476972518 Cupcake Nov 21, 2018

    Y1528476972518, Nov 21, 2018 :
    I removed my case to clean the camera and saw my glass back broken. I was shocked to see this and I'm 100% sure that I didn't drop it. I approached the OnePlus store and they said this was a physical damage but if u look at the side view, it's clearly visible that the power button has no scratch or any sort of damage that could have caused the breakage of the glass panel.
    And the only way the the glass would be broken is some internal error or manufacturing defect or heating. And this is not the only case. There are many complaints against OnePlus 6's glass back breaking without any physical damage.
    I'm sure that there was no physical damage and I want my glass back to be repaired, please help me out
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  2. B_Wrath KitKat Nov 21, 2018

    B_Wrath, Nov 21, 2018 :
    Why are you creating a duplicate thread?
     

    ngydat and Matt 80 like this.
  3. M1542718992450 Cupcake Nov 21, 2018

    M1542718992450, Nov 21, 2018 :
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    This is a surprise that Oneplus 6 has such a weak glass back behind it. This incident occurred yesterday, where I had taken a look at it and what I found was that my glass back was broken automatically without any physical damage. I had taken the issue to the Oneplus store immediately and all they say is that it's because of physical damage. They don't say anything else except that and they claim the glass to be gorilla glass. It's highly impossible that gorilla glass breaks so easily.
    It's definitely an internal damage or an internal error which has caused the glass back to break on its own.
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    Attached Files:

    Last edited: Nov 21, 2018

  4. B_Wrath KitKat Nov 21, 2018

    B_Wrath, Nov 21, 2018 :
    You clearly dropped it or put undue pressure on it. Accept it. Glass never breaks on its own!
     

    Kytharsis and Matt 80 like this.
  5. Matt 80 KitKat Nov 21, 2018


    Kytharsis likes this.
  6. ngydat Jelly Bean Nov 21, 2018

    ngydat, Nov 21, 2018 :
    Because @Y1528476972518 won't accept any solution other than a repair free of charge. Which will happen when hell freezes
     

    Kytharsis and B_Wrath like this.
  7. M1542718992450 Cupcake Nov 21, 2018


  8. B_Wrath KitKat Nov 21, 2018

    B_Wrath, Nov 21, 2018 :
    Don't we all want that? :rolleyes:
     

    Kytharsis likes this.
  9. Cheetosdust Starting Point Expert Nov 21, 2018

    Cheetosdust, Nov 21, 2018 :
    Are you sure nothing hit the phone on this area:

    Screenshot_2018-11-21 my op 6 glass back broke down without any provocated damage.png
     

    Kytharsis likes this.
  10. Y1528476972518 Cupcake Nov 21, 2018


  11. ngydat Jelly Bean Nov 21, 2018

    ngydat, Nov 21, 2018 :
    I guess we do ^^ but since @Y1528476972518 is hostile when someone expresses his opinion I don't care what he wants. He can keep creating those threads hoping for a different outcome. It won't change anything : his thread will be closed.
     

    Kytharsis likes this.
  12. B_Wrath KitKat Nov 21, 2018


    Kytharsis likes this.
  13. B_Wrath KitKat Nov 21, 2018

    B_Wrath, Nov 21, 2018 :
    What phone case do you use?
    I'm which pocket you keep the phone?
     

  14. B1530187919397 Cupcake Nov 21, 2018


    Y1528476972518 likes this.
  15. OnceHeaven Gingerbread Nov 21, 2018

    OnceHeaven, Nov 21, 2018 :
    wild stab in the dark.

    hands up for those whose OP6 back "broke on its own".

    you might all just be a stone throw away.
     

  16. Marciano73 Donut Nov 23, 2018


  17. ThezzzKing Cupcake Dec 1, 2018


  18. M1543665489921 Cupcake Dec 1, 2018

    M1543665489921, Dec 1, 2018 :
    good evening
    i had just bought OnePlus 6t one month back and its glass got broken now i just want to know glass will be replaced in warranty or i need to pay for the replacement of glass.
     

  19. sskanth999 Gingerbread Dec 7, 2018

    sskanth999, Dec 7, 2018 :
    Last week my phone has fallen down on front side and I thought nothing happened to my phone apart from scratches on the case as I have OnePlus Default case given in the box. When I removed it today my back glass has broken in the exact location of how it is posted in the original picture of this thread.

    I agree it had fallen but it has fallen on front side not sure how my back glass has broken.
     

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    Kartik √ likes this.
  20. SolarEclipse KitKat Dec 7, 2018

    SolarEclipse, Dec 7, 2018 :
    If you want it fixed you'll need to take it to a OnePlus store/service center and leave it with them. I couldn't say how much it will cost you.