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OnePlus 6 Rear Glass Cracking : Please Reply OnePlus!

  1. jyveslandry Cupcake Dec 15, 2018

    jyveslandry, Dec 15, 2018 :
    Good we all agree that I should get a man purse. I've been looking for a nice leather one. Italian leather would be great but I suppose it doesn't matter. Indiana Jones style beat up leather looks so good.

    OnePlus 6 is great minus the glass backing.
     

  2. TanumoySaha Cupcake Dec 20, 2018

    TanumoySaha, Dec 20, 2018 :
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    Today I have faced the issue, the glass cracked by itself even it didn't dropped or hit by something, I can't understand...If anyone have any suggestions plz share...
     

    Quantum Motion likes this.
  3. Deactivated User Dec 20, 2018


  4. I1538568845138 Cupcake Dec 20, 2018

    I1538568845138, Dec 20, 2018 :
    You can clearly see the impact was not from the edge of the screen but near the centre, either u placed it down hard on somthing or u dropped it. No way yours broke on its own
     

  5. AmitExpectations Gingerbread Dec 21, 2018

    AmitExpectations, Dec 21, 2018 :
    if u r covered by servify warranty that oneplus provides in case of breakage than u can get it repaired with nominal cost
     

  6. N1545361153400 Cupcake Dec 21, 2018

  7. N1545361153400 Cupcake Dec 21, 2018


  8. Kytharsis Lollipop Dec 21, 2018

    Kytharsis, Dec 21, 2018 :
    Awesome. You posted this in the wrong forum, however.
     

    Nikkhil likes this.
  9. E1545630802391 Cupcake Dec 24, 2018

    E1545630802391, Dec 24, 2018 :
    Same issue I faced yesterday. Honestly it was not dropped for a single time in 2 months. It cracked itself. :( What should i do please?
    Attaching photos.
     

    Attached Files:


    Quantum Motion likes this.
  10. Devious686 Cupcake Dec 27, 2018

    Devious686, Dec 27, 2018 :
    I read this entire thread and find it wrong for some users to claim that people need to be more careful with their devices. I think most people who have a oneplus device are enthusiasts and take great care of their beloved devices.

    I've had the one plus 6t for a couple weeks (since Dec 14) it's lived in the factory case since I setup the phone and has only been in my pocket or in a bag when not in use. I dont like having my phone in any pocket while I sit and it has its own mount for the car. Although I have taken the necessary precautions my rear panel has cracked in a similar pattern to others with normal use.

    As for the case that came with phone it wouldn't be my first choice, but Oneplus believed it was adequate enough to include it. I will be replacing my phone through my warranty from tmobile and immediately adding a skin to the rear and putting it in a better case.
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    Fyi I realize that this a 1+ 6 thread but given they have a similar rear panel and the cracks look similar I wanted to post it here as it's all related.
     

  11. Quantum Motion Cupcake Dec 27, 2018

    Quantum Motion, Dec 27, 2018 :
    The rear glass on my OP6 has also spider webbed. I have had the case that came with the phone on it from the time I unboxed. So I just happen to look more closely thru the simitransparent case covering the back when I noticed the glass being all cracked. I don't recall any incident that would have cause such a thing, but automatically assumed that that was just it; I don't recall it. So to see this thread makes me think perhaps I don't recall because I didn't allow anything to cause this much damage, with the case on, after all.
     

  12. AmitExpectations Gingerbread Dec 27, 2018

    AmitExpectations, Dec 27, 2018 :
    seeing your reply i think some manufacturering defect is there in mobile back glass.
    really disappointed to think that i have a mobile whose back glass back can get break at any moment even taking the precautions
     

  13. sskanth999 Gingerbread Dec 28, 2018

    sskanth999, Dec 28, 2018 :
    The pattern of the rear glass break is same in most of the posts in this thread but some people in this forum doesn't believe it. I am sure that there should be some manufacturing defect for some batches of mobiles which OnePlus is not acknowledging
     

  14. Deactivated User Dec 28, 2018


  15. Quantum Motion Cupcake Jan 3, 2019


  16. L1535920876639 Cupcake Jan 7, 2019

    L1535920876639, Jan 7, 2019 :
    i am in support you , why the oneplus team is not responding , or should we have to take some legal action against them
     

  17. U1546893385264 Cupcake Jan 15, 2019

    U1546893385264, Jan 15, 2019 :
    This exact same issue happened to me as well. I've had a phone (OnePlus 6T) for less than a week in a case it came with. I have not dropped or pressed on this phone at any point only to discover same cracks on the back cover.

    I've contacted OnePlus support and was told I need to send it in, which I promptly did. Then I received an email that this will not be covered and I had to pay repair costs. I referred to all the threads and websites reporting this issue and representatives reasoning was that he has OnePlus 6 and its fine...

    This seem ridiculous that a flagship phone would literally fall apart like this without being dropped or pressured in any way. This is my first (and last) Chinese phone and all my previous flagships (Samsung, LG) went through allot more and had no issues what so ever.

    This needs to be addressed by OnePlus as it is wide spread issue, instead of being ignored and being told "I have OnePlus 6 and its fine." Incredible..
     

  18. Kytharsis Lollipop Jan 15, 2019

    Kytharsis, Jan 15, 2019 :
    There must be a reason. What type of case did you have and did you keep it in a tight-fitting pocket?
     

    drl431 likes this.
  19. drl431 Jelly Bean Jan 15, 2019

    drl431, Jan 15, 2019 :
    That is a good point. I sometimes keep mine is a tight fitting front pocket, and usually remove it before sitting. No problem so far, but still makes me worry.
     

    Kytharsis likes this.
  20. Kytharsis Lollipop Jan 15, 2019

    Kytharsis, Jan 15, 2019 :
    Any form of unnecessary stress can contribute to cracking, even if it's unnoticeable. I personally wear loose-fitting pants with larger pockets and my red 6 is in perfect condition.