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OnePlus 6 Rear Glass Cracking : Please Reply OnePlus! Jul 14, 2018

  1. Gav_W86
    Starting Point Expert Jul 26, 2018

    Gav_W86 , Jul 26, 2018 :
    Yes, but how many of these are really "no fault of your own" - the original guy on Reddit admitted his daughter dropped it several times, another I've read eventually said they'd sat on it in their jeans pocket, and the one with the photos here looks like its gone for a slide along the ground. I'm all for battering companies for inherent issues, but I've seen nothing to convince me here so far.
     
    #41
    Q1526976290155 likes this.

  2. SKEEZO
    Cupcake Jul 26, 2018

    #42

  3. DARTH 007
    KitKat Jul 26, 2018

    #43

  4. Jediknight
    Gingerbread Jul 26, 2018

    Jediknight , Jul 26, 2018 :
    seems like theres no casing and it's dusty. it means the device fell on the ground
     
    #44

  5. DARTH 007
    KitKat Jul 26, 2018

    #45
    Flixith likes this.

  6. Mondkalb
    Honeycomb Jul 26, 2018

    Mondkalb , Jul 26, 2018 :
    It's like with Sony devices of the Z series, where glass breaking over night was quite often reportet.

    The glass is under tension, so there's always the chance of sudden breaking. On any device. All the manufacturers, like OnePlus, did their best to design the phone in a way that the glass doesn't break. And for most of the people, it won't break. Let's say that are 95% of all customers. 4,97% got their glass breaking due to their own fault and pretend it happened suddenly without any doing of them. Just in hope of a free repair or warranty issue to get their money back and buy a ASUS Zenphone 5Z.
    0,03% of those with broken glass are really suffering under a sudden break. These very few people had bad luck and will get their repair. It's very easy to see and investigate if the glass breaks due to the fact that it can actually happen, and / or if there was any kind of external influences. Believe me, it's easy if you can 'read' the cracks.

    With still so few people with broken glass, no company in the world has to believe that it's a common problem.
    Every product ever made, is slightly different. Some are very durable, some are not. As long as the absolute majority is ok, there's no problem.

    Every phone with cracked glass will be examinated very very carefully by OnePlus. They replace faulty devices if it really happens due to the factoring process, and reject those which are obviously destroyed by any kind of force due to wrong usage of the customer. No matter if an excident or intended.

    That's the whole story. No need to paint the devil on the wall.
     
    #46

  7. Moin2200
    KitKat Jul 26, 2018

    #47
    malidan likes this.

  8. 43789
    Honeycomb Jul 26, 2018

    43789 , Jul 26, 2018 :


    if this also dont crack it , how is that possible it crack all by it self , and all phone show by forum / article all damaged due to drop because all photo show , having a force point on glass
     
    #48
    TheHoneyBoy and Mohanish2509 like this.

  9. 43789
    Honeycomb Jul 27, 2018

    43789 , Jul 27, 2018 :


    this is what glass do in high pressure, oppo are using Gogila glass 5 also , why oppo cant survive under pressure but oneplus 6 can? because oneplus 6 design are way more better , but not mean oneplus 6 are not using glass !!! this is glass phone treat your phone better , dont drop it !!!
     
    #49
    TheHoneyBoy likes this.

  10. F_Martin_Jakobsen_eRgY
    Ice Cream Sandwich Jul 27, 2018

    F_Martin_Jakobsen_eRgY , Jul 27, 2018 :
    Yes and scratches and cracked glass due to use and a lost phone from one's pocket is also OnePlus's fault. :) :)
     
    #50
    otto2 likes this.

  11. TheRealGamer
    Lollipop Jul 27, 2018

    TheRealGamer , Jul 27, 2018 :
    It's like the amazon scam.

    People claim to have rock instead of their phone, so they get one more free phone!

    And like these they may have crack it by their own mistake only. And Asking OnePlus for the replacement.

    Though, Many Old users who are frequently supporting this community may have bought the OnePlus 6. And why don't they face the same issue like others?

    Why it happens to new users only?
     
    #51
    otto2 and Prcko like this.

  12. Doeten
    Froyo Jul 27, 2018

    #52
    Prcko likes this.

  13. Doeten
    Froyo Jul 27, 2018

    Doeten , Jul 27, 2018 :
    It clearly says because of not enough metal structure support in the middle...... Omg some users are just ...
     
    #53

  14. 43789
    Honeycomb Jul 27, 2018

    43789 , Jul 27, 2018 :
    simple solution dont drop it
     
    #54
    Budruel likes this.

  15. 43789
    Honeycomb Jul 27, 2018

    43789 , Jul 27, 2018 :
    this all photo show is damage due to drop or hit by something …

    see for yourself

    1532680815517.jpg

    1532680815547.jpg

    1532680815560.jpg
     
    #55
    TheHoneyBoy likes this.

  16. rohitanand
    KitKat Jul 27, 2018

    #56
    I1538568845138, Jaydev222, Q1526976290155 and 1 other person like this.

  17. Loveit
    KitKat Jul 27, 2018

    Loveit , Jul 27, 2018 :
    I remember the first day I got my Nexus 4 with its lovely glass back. Case was arriving the next day so took it out naked. Placed it against some cold metal, the whole back started cracking before my eyes.

    Didn't really care too much to be honest, it lived in a case for the rest of its life. Try and enjoy the phone and cherish every bump and scratch.
     
    #57
    vignesh.d7, Budruel and NeoHQQ like this.

  18. Shamseer Ahammed
    Froyo Jul 27, 2018

    #58
    Budruel and Prcko like this.

  19. Doeten
    Froyo Jul 28, 2018

    Doeten , Jul 28, 2018 :
    I agree or sit on it or to try to bend it, and everything will be fine.
     
    #59

  20. bananskurk10
    Cupcake Aug 20, 2018

    Attached Files:

    #60

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