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OnePlus 6 turbo isn't working

  1. hritik
    Cupcake Feb 28, 2021

    hritik , Feb 28, 2021 :
    I've been noticed from about a month my turbo isn't working properly.
     

    #1
  2. camohan
    Moderator Moderator Feb 28, 2021

    camohan , Feb 28, 2021 :
    Hi there, what do you mean by turbo?
     

    #2
    Caomhin and Tokolozi like this.
  3. hritik
    Cupcake Feb 28, 2021


    #3
  4. Caomhin
    OnePlus 9 Series Expert Community Expert Feb 28, 2021

    Caomhin , via OnePlus 6T , Feb 28, 2021 :
    Clean the ports on the phone, charger and both ends of the USB cable with a fine dry toothbrush or non conductive wooden or plastic toothpick carefully.

    See if that can help.
     

    #4
    ItsRavi25 likes this.
  5. camohan
    Moderator Moderator Feb 28, 2021

    camohan , Feb 28, 2021 :
    Oh ok, hope you are using original charger and cable.

    Make sure the usb charging port is clean. Use a non metallic object like toothpick and clean up the usb charging port.

    Try to find out if cable or adapter is not faulty by using it on different oneplus phone or using other OnePlus's charging cable and/ or adapter.
     

    #5
    Caomhin and Bobbie63 like this.
  6. hritik
    Cupcake Feb 28, 2021

    hritik , Feb 28, 2021 :
    I've cleaned it
    and I'm using original dash charger.
    Do I need to visit store ?
     

    #6
  7. camohan
    Moderator Moderator Feb 28, 2021

    camohan , Feb 28, 2021 :
    What's the message you get on screen during charging whether charging or rapid charging? Hope you are using right cable as well.
     

    #7
    Caomhin and Bobbie63 like this.
  8. hritik
    Cupcake Feb 28, 2021

    hritik , Feb 28, 2021 :
    yeah I'm using OnePlus cable as provided with the phone.
    And it is turbo charging doesn't start when I plug in.
     

    #8
  9. Bobbie63
    Marshmallow Feb 28, 2021

    Bobbie63 , Feb 28, 2021 :
    Often it's a faulty cable or a faulty charger. Sometimes the USB port. If you have cleaned out the USB port and it didn't help and if you have a store nearby, the easiest thing would be to visit them with phone cable and charger so they can try with another charger and cable.

    Another possibility, if you know someone with a OnePlus charger that works, is to try that one.

    Oh, and if you answer to someone, please use the reply button so they get a notification.
     

    #9
    Caomhin and hritik like this.