5

ONEPLUS 6T camera is crashing at 4K 30fps

  1. sumantamca Gingerbread Nov 7, 2018


    #1
  2. Mousumibakshi Cupcake Dec 2, 2018

    Mousumibakshi, Dec 2, 2018 :
    I prebooked the OnePlus 6T and got the device on 3rd November.
    Initially I didn't use the camera app so much.. but I went to a vacation 9n November end and also attended few parties, there I experienced few bugs with the stock camera app.
    The camera app was automatically closing before the screen turning black.
    I was taking a video of an excellent view but as the camera app froze I missed the shot.
    also during portrait mode shooting it froze.
    also the other camera application I am using having the same problem... rather the problem is getting doubled. focus not happening.. phone's backside getting heated up..
    The bugs need to be get sorted at the earliest !
     

    #2
    F1543546732291 likes this.
  3. lharman-uk Cupcake Dec 31, 2018

    lharman-uk, Dec 31, 2018 :
    Bought the 6t last week to take lots of nice videos at Christmas but camera app keeps crashing whenever I try and take a video with 4k!

    I can use 1080 but once I start recording on 4k it crashes again.

    Can anyone please advise what is going on? It's clearly a bug in the software or something.
     

    #3
  4. CET_GUY27 Donut Jan 7, 2019

    CET_GUY27, Jan 7, 2019 :
    Same issue here. Camera app crashes after shooting 1 second of 4k 30fps...no issue with 1080p 30fps, 1080p 60fps or 4K 60fps...

    Had to switch to recording at 1080 to shoot video. Running OxygenOS 9.0.11
     

    #4
    Chandrakant Bhoir likes this.
  5. lharman-uk Cupcake Jan 9, 2019

    lharman-uk, Jan 9, 2019 :
    Spoke to One Plus customer support and they suggest I send the phone back!!! I only just got it, its brand new?!

    This is really frustrating and a huge waste of time.

    Anyone else had any luck with solutions?

    Seems 4k works with third party apps but the stock camera app doesn't. This is clearly a bug that OnePlus should have sorted out before they released these phones.
     

    #5
    Chandrakant Bhoir likes this.
  6. JohnS Gingerbread Jan 10, 2019

    JohnS, Jan 10, 2019 :
    I took a ~2min 4k video and working. How long before the your app crash? So we can all try.
     

    #6
  7. George10T Cupcake Jan 10, 2019

    George10T, Jan 10, 2019 :
    Please help me with the Instagram glitch... Video keeps on playing even after going back from that post..help
     

    #7
  8. F1543546732291 Cupcake Jan 19, 2019

    F1543546732291, Jan 19, 2019 :
    Have the same problem.. Can one plus please fix this. Mine doesn't even last for a second. As soon as I start the recording at 4K 30fps the camera app crashes. Please have a look OnePlus
     

    #8
    Chandrakant Bhoir likes this.
  9. Y1528200716158 Cupcake Jan 19, 2019


    #9
  10. mitulkhamar Cupcake Jan 23, 2019

    mitulkhamar, Jan 23, 2019 :
    Hello

    Any solution ??
    Have the same problem.. doesn't even last for a second. As soon as I start the recording at 4K the camera app crashes. Please have a look OnePlus team

    Thanks
     

    #10
  11. Deactivated User Jan 23, 2019


    #11
  12. mitulkhamar Cupcake Jan 24, 2019

    Attached Files:


    #12
  13. Deactivated User Jan 24, 2019


    #13
  14. nanduv94 Donut Feb 6, 2019

    nanduv94, Feb 6, 2019 :
    Yeah even I face the same issue in my newly bought one plus 6T
     

    #14
    mitulkhamar likes this.
  15. Chandrakant Bhoir Cupcake Mar 22, 2019


    #15
  16. Deactivated User Mar 22, 2019

  17. Chandrakant Bhoir Cupcake Mar 22, 2019


    #17
  18. Deactivated User Mar 22, 2019

    Deactivated User, Mar 22, 2019 :
    Then take your 1+ phone to the nearest 1+ service center
     

    #18