ONEPLUS 6T camera is crashing at 4K 30fps

  1. sumantamca Gingerbread Nov 7, 2018

  2. Mousumibakshi Cupcake Dec 2, 2018

    Mousumibakshi, Dec 2, 2018 :
    I prebooked the OnePlus 6T and got the device on 3rd November.
    Initially I didn't use the camera app so much.. but I went to a vacation 9n November end and also attended few parties, there I experienced few bugs with the stock camera app.
    The camera app was automatically closing before the screen turning black.
    I was taking a video of an excellent view but as the camera app froze I missed the shot.
    also during portrait mode shooting it froze.
    also the other camera application I am using having the same problem... rather the problem is getting doubled. focus not happening.. phone's backside getting heated up..
    The bugs need to be get sorted at the earliest !

    F1543546732291 likes this.
  3. lharman-uk Cupcake Dec 31, 2018

    lharman-uk, Dec 31, 2018 :
    Bought the 6t last week to take lots of nice videos at Christmas but camera app keeps crashing whenever I try and take a video with 4k!

    I can use 1080 but once I start recording on 4k it crashes again.

    Can anyone please advise what is going on? It's clearly a bug in the software or something.

  4. CET_GUY27 Donut Jan 7, 2019

    CET_GUY27, Jan 7, 2019 :
    Same issue here. Camera app crashes after shooting 1 second of 4k 30fps...no issue with 1080p 30fps, 1080p 60fps or 4K 60fps...

    Had to switch to recording at 1080 to shoot video. Running OxygenOS 9.0.11

    Chandrakant Bhoir likes this.
  5. lharman-uk Cupcake Jan 9, 2019

    lharman-uk, Jan 9, 2019 :
    Spoke to One Plus customer support and they suggest I send the phone back!!! I only just got it, its brand new?!

    This is really frustrating and a huge waste of time.

    Anyone else had any luck with solutions?

    Seems 4k works with third party apps but the stock camera app doesn't. This is clearly a bug that OnePlus should have sorted out before they released these phones.

    Chandrakant Bhoir likes this.
  6. JohnS Gingerbread Jan 10, 2019

    JohnS, Jan 10, 2019 :
    I took a ~2min 4k video and working. How long before the your app crash? So we can all try.

  7. George10T Cupcake Jan 10, 2019

    George10T, Jan 10, 2019 :
    Please help me with the Instagram glitch... Video keeps on playing even after going back from that post..help

  8. F1543546732291 Cupcake Jan 19, 2019

    F1543546732291, Jan 19, 2019 :
    Have the same problem.. Can one plus please fix this. Mine doesn't even last for a second. As soon as I start the recording at 4K 30fps the camera app crashes. Please have a look OnePlus

    Chandrakant Bhoir likes this.
  9. Y1528200716158 Cupcake Jan 19, 2019

  10. mitulkhamar Cupcake Jan 23, 2019

    mitulkhamar, Jan 23, 2019 :

    Any solution ??
    Have the same problem.. doesn't even last for a second. As soon as I start the recording at 4K the camera app crashes. Please have a look OnePlus team


  11. Deactivated User Jan 23, 2019

  12. mitulkhamar Cupcake Jan 24, 2019

    Attached Files:

  13. Deactivated User Jan 24, 2019

  14. nanduv94 Donut Feb 6, 2019

    nanduv94, Feb 6, 2019 :
    Yeah even I face the same issue in my newly bought one plus 6T

    mitulkhamar likes this.
  15. Chandrakant Bhoir Cupcake Mar 22, 2019

  16. Deactivated User Mar 22, 2019

  17. Chandrakant Bhoir Cupcake Mar 22, 2019

  18. Deactivated User Mar 22, 2019

    Deactivated User, Mar 22, 2019 :
    Then take your 1+ phone to the nearest 1+ service center