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Display OnePlus 6t Display frozen

  1. annebicart Cupcake Nov 9, 2018

    annebicart, Nov 9, 2018 :
    Hello everyone,

    I just received my 6t yesterday, but today the screen is frozen, it displays one of my opened app. The 6t continues to respond, it vibrates when I long-press the power button, the lightning changes when I take my phone in my hand, but the image on the screen is still the frozen image of my app.

    I'm blocked... Any help ?

    Thank you !
     

    #1
    Khanjan Desai likes this.
  2. Mahesh Mohanam Cupcake Nov 9, 2018

    Mahesh Mohanam, Nov 9, 2018 :
    Hi,
    i got the same issue today. unfortunately when i ask for support via chat, there is no suggestions or any idea to fix the same. i tried force restart, which normally happens via power button (10-15 sec), and it did not work. i was stuck in this situtation for almost 90 minutes.
    Later i could get the phone switch off by pressing all three buttons (vol and power).
    i am travelling abroad and could not leave the phone to service at this situation, and which i got two days back.

    @OnePlus team need to address this issue quickly..
    basically the screen got stuck at one display, and everything in the background worked, as phone was ringing, bluetooth was working, pressing the power button by mistake went on emergency call to the police (i did not know this feature).
    Also to note this situation occured when i was transferring some pictures to phone internal memory from my PC via data cable.
     

    #2
    yarden_segal, jevo and annebicart like this.
  3. annebicart Cupcake Nov 9, 2018

    annebicart, Nov 9, 2018 :
    You just saved my day, thank you !!!

    Pushing the three buttons turned off the phone. The support didn't even tell me to try this..

    My phone is now working properly, until next time
     

    #3
  4. jevo Cupcake Nov 13, 2018

    jevo, Nov 13, 2018 :
    Turning it off and on again also works for my 6T
     

    #4
  5. BforBenita Cupcake Nov 15, 2018

    BforBenita, Nov 15, 2018 :
    I had the same problem just now! I was on an app and then it just froze... and I was getting messages but since it was full screen, I couldn't get out. I saw another post, the hard reset seems to be Volume up and power. Held for around 10+ seconds... How scary considering I just got this last week...
     

    #5
  6. YnesTheWest Cupcake Nov 15, 2018

    YnesTheWest, Nov 15, 2018 :
    I just had the same problem. The screen just froze when starting a video on youtube. Then I could only switch on and off but the screen stayed frozen, I tried rebooting the device, didn't work. Then out of nowhere, it called emergency services?!? how? it disconnected on its own, luckily... then the flashlight started signing s.o.s. in morse code.... weird
     

    #6
  7. Rustagi.neha Cupcake Nov 15, 2018

    Rustagi.neha, Nov 15, 2018 :
    i also had the same issue but just normal restart worked for me but its for sure scary for a newly bought phone to react this way... this needs to be fixed...
     

    #7
    Anurag_Nahar and YnesTheWest like this.
  8. Yannick.S Cupcake Nov 15, 2018

    Yannick.S, Nov 15, 2018 :
    Happens occasionally to me as well, however my OP 6t snaps out of it after some time. Shows to me it may be related to the RAM of the device. Could be caused by the new Smart Boost feature? Just a thought as this feature allows RAM to be used as ROM. But still, 8 Gigs is a lot to fill.
     

    #8
  9. Mahesh Mohanam Cupcake Nov 15, 2018

    Mahesh Mohanam, Nov 15, 2018 :
    I haven't faced it again. May be whoever face it should make a note when it occurs, so that OEM gets a fix for it quickly. I believe it must be a software bug. if it was ram issue the phone should stop responding all together.
    will the Dev team know when issues are discussed here ?
     

    #9
  10. I1542771090354 Cupcake Nov 21, 2018

    I1542771090354, Nov 21, 2018 :
    Your response of switch off by pressing all three buttons (vol and power) worked for me. I stuck for last 10 hrs the same problem of screen stuck but phone is working in back ground. Thank you for the suggestion. Even team chat also not able to give this solution


     

    #10
    Mahesh Mohanam likes this.
  11. Jason O'Hara Cupcake Nov 23, 2018

    Jason O'Hara, Nov 23, 2018 :
    Having the exact same issue! Was terrified my phone was broken. When I touched the screen it would light up but nothing else would happen. Even holding the power button for over a minute didn't work. The only fix was holding all three buttons as mentioned above (Thank you Mahesh for the tip!).

    I hope they fix this ASAP as this is a brand new phone and I didn't really expect to have issues so early!
     

    #11
    Mahesh Mohanam likes this.
  12. Pgchips Cupcake Nov 24, 2018

    Pgchips, Nov 24, 2018 :
    My 6t freezes after opening apps I can however restart it with the power button but it is happening everyday some times more than once, ive probably restarted my phone about twenty times since delivery two weeks ago, I have done all the usual things to see if I can fix it but nothing works I think oneplus need to send out a patch/update, it's a shame as I'm really enjoying the phone hope they sort it soon.
     

    #12
  13. G1543789996101 Cupcake Jan 11, 2019 at 6:41 PM

    G1543789996101, Jan 11, 2019 at 6:41 PM :
    Hi my phone is stuck on emergency services can’t seem to get any help from one plus support any advice
     

    #13
  14. Jokei5 Cupcake Jan 13, 2019 at 12:47 PM

    Jokei5, Jan 13, 2019 at 12:47 PM :
    You saved my day, thank you so much!

    Pressing the volume buttons + switch of solved my problem.
    I was using some app when the phone frozen, all the background apps continued working, but the touch screen completely stopped working. With a simple rebbot my phone came to life :D
     

    #14