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OnePlus 7 fast charging problem via OnePlus 7

  1. ceci_ivanov
    Cupcake Oct 24, 2021

    ceci_ivanov , via OnePlus 7 , Oct 24, 2021 :
    After almost 2 years of use on OnePlud 7 and some phone cases from Ali express (which aren't so good as it seems) I have problem with my charging hole, the cable doesn't fit well, however it charges but it can't use fast charging. I checked the support on the site (here in Greece) but in the list of repairs only the battery is listed... Is that the problem or something else and would I be able to give it for repair ?
     

    #1
  2. pablofg1978
    Head Moderator Head Moderator Oct 25, 2021

    pablofg1978 , Oct 25, 2021 :
    Hello there,
    Did you tried to clean the charging PORT
     

    #2
    Artemus and drl431 like this.
  3. ceci_ivanov
    Cupcake Oct 25, 2021


    #3
  4. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Oct 25, 2021

    Dresa91 , Oct 25, 2021 :
    Did you enable optimized charging? If yes, can you please disable it?
     

    #4
    Artemus likes this.
  5. ceci_ivanov
    Cupcake Oct 25, 2021

    ceci_ivanov , via OnePlus 7 , Oct 25, 2021 :
    That is not the problem I tried...I know it's the charging port because the cable doesn't fit right ...nor any cable...I just ask if I can send it to support and if they will repair it? Anyone from OnePlus here who can answer me please?
     

    #5
  6. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Oct 25, 2021

    Dresa91 , Oct 25, 2021 :
    Contact support via www.oneplus.com/support
    This is a user forum. Here are just users
     

    #6
    Artemus likes this.