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OnePlus 7 glass back breaks on its own Sep 7, 2019

  1. Miteshsood
    Cupcake Oct 31, 2019

    Miteshsood , Oct 31, 2019 :
    my phone back glass broked by its own i never hit my phone anywhere or not dropped it.
    please do needful help to replace this or repair this 1572522172499.jpg
     

    Attached Files:

    #21

  2. pablofg1978
    Head Moderator Head Moderator Oct 31, 2019

    pablofg1978 , Oct 31, 2019 :
    Thread merged
    Contact support or visit a service center.
    Warranty does not cover external damage.
     
    #22

  3. Miteshsood
    Cupcake Oct 31, 2019

    Miteshsood , Oct 31, 2019 :


    pablofg1978

    Thread merged
    Contact support or visit a service center.
    Warranty does not cover external damage.​


    but why its not covering in warranty it breaks by its own. OnePlus claims that the rear back glass is gorilla glass 5 then it will break by its own.
    i want resolution
    and in above mentioned nots your saying get it repaired from service center and do not carry in pocket what do you mean dont carry in pocket. then how can i carry it while i was driving a bike? in hands?
    are you crazy or are you trying to make us fool
    please gave us resolution rather than giving a fool comments here
     
    #23

  4. pablofg1978
    Head Moderator Head Moderator Oct 31, 2019

    pablofg1978 , Oct 31, 2019 :
    Things don't break by it's own.
    Glass is glass and it will break under certain conditions. If you didn't smash it you probably bend it causing the glass to break. Gorilla glass means that it will resist more, but it is not Indestructible.
    Unless you can prove that it was a manufacturer defect, you have to pay for the repair.
     
    #24

  5. Miteshsood
    Cupcake Oct 31, 2019

    Miteshsood , Oct 31, 2019 :
    wait can you proof this damage is because of smashing or by pressure ?
    am telling you again don't gave silly answers just do needful help to replace or repair it.
    Why should i pay for it ?
    i just bought it 1 month ago now again i need to pay just because of your cheap products
     
    #25
    SandWraith likes this.

  6. pablofg1978
    Head Moderator Head Moderator Oct 31, 2019

    pablofg1978 , Oct 31, 2019 :
    First, I don't work for oneplus, second, it is not my product.
    Then contact support or visit a service center and ask them to repair it for free.
    Spoiler alert, it won't happen.
    External damage is not covered by the warranty.
     
    #26

  7. Miteshsood
    Cupcake Oct 31, 2019

    Miteshsood , Oct 31, 2019 :
    if you are not work for oneplus then why are you replying on everyone's post.
    how much free you are seriously broo.
    now get lost and don't reply here am not telling you my problem nor saying you to pay for me so just shut your mouth and do your work
     
    #27

  8. Matt 80
    Lollipop Oct 31, 2019

    Matt 80 , via OnePlus Community App , Oct 31, 2019 :
    The same applies to you, can you prove it broke without dropping or having pressure applied?
     
    #28
    pablofg1978 likes this.

  9. pablofg1978
    Head Moderator Head Moderator Oct 31, 2019

    pablofg1978 , Oct 31, 2019 :
    This is a community forum, if you post here the only replies that you will get is from other users.
    If you don't like other ppl opinions, don't post in a public forum....
    Contact support or visit a service center instead
     
    #29
    Matt 80 likes this.

  10. Miteshsood
    Cupcake Oct 31, 2019

    Miteshsood , Oct 31, 2019 :
    are you lawer of oneplus?
     
    #30

  11. Matt 80
    Lollipop Oct 31, 2019

    #31
    gazz1701 and pablofg1978 like this.

  12. tuanv1966
    Froyo Oct 31, 2019

    tuanv1966 , Oct 31, 2019 :
    Guys...sorry it happened to you. But it's quite clear from the pictures, what happened here. All those are examples of impact cracks. The spiderweb is the dead give away. Ever seen windshield cracks due to cold weather? They start with lines. The lines spread across the windshield. But these started with the spiderweb. That's where the stress occurred. Then it spread after that. But 'that' didn't occur by itself. I don't know what happened. I'm not going to speculate. But something caused stress on that particular spot on the phone. Possible bend? I don't know.
     
    #32
    gazz1701 likes this.

  13. akash_0412
    Cupcake Nov 3, 2019

    akash_0412 , via OnePlus 7 , Nov 3, 2019 :
    the same thing happened with me today,
    1572783448671.jpg
    I spoke with the online chat support team and also shared these picture with them they are not supportive and saying its a physical drop can't be replaced even if it's in a warranty
     
    #33

  14. akash_0412
    Cupcake Nov 4, 2019

    #34

  15. pablofg1978
    Head Moderator Head Moderator Nov 4, 2019

    pablofg1978 , Nov 4, 2019 :
    You already spoke with support and they told you that is not covered by the warranty.
     
    #35

  16. Z1564773904752
    Cupcake Nov 10, 2019

    Z1564773904752 , Nov 10, 2019 :
    Same place as mine, it's just cracked again for the second time.
     
    #36

  17. bertchen7
    Gingerbread Nov 15, 2019

    bertchen7 , via OnePlus 7 Pro , Nov 15, 2019 :
    I had the exact same issue!! I am using the original nylon case from OnePlus and today I took it out and try to wipe it and found the back cracked! I never drop the phone neither bend or ever have it in a pocket with anything.

    I searched Google and realized I am not alone. I started to suspect if the drastic weather change from 75 to 28 within hours has anything to do with it. it sounds crazy but I can't think of anything else.

    Is OnePlus saying anything about this?
     
    #37
    V1576278722351 and G_Mohammad_Alkhayyat_Xhb like this.

  18. Youngyy9
    Cupcake Dec 9, 2019

    Youngyy9 , Dec 9, 2019 :
    Mine has done exactly the same thing, all of these comments around not being able to bend with it in pockets are irrelevant, there's plenty of people that have commented that they have not "man handled" their phone yet it's still breaking but OP don't seem to be doing anything about it?
    Switching from IPhone to OP apparently may have been a bad decision after all.
     
    #38
    V1576278722351 likes this.

  19. SerbanViorel
    Cupcake Dec 10, 2019

    SerbanViorel , Dec 10, 2019 :
    I have the phone for 3 days same problem on OP7T - it has broken in my pocket, before this one i have had the OP6 and with it no problem and i have it from 1 year
     
    #39

  20. bertchen7
    Gingerbread Dec 12, 2019

    bertchen7 , Dec 12, 2019 :
    After a month of struggling with the lousiest ever support experience of my life with Oneplus Support, I gave up, paid USD61 for the repair and moved on. I am DEFINITELY NOT buying another Oneplus device anymore, EVER.
     
    #40

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