OnePlus 7 glass back breaks on its own

  1. V1576278722351
    Cupcake Dec 13, 2019

    V1576278722351 , Dec 13, 2019 :
    Dude, my phone broke by its own just like everybody here is claiming... I have manny phones in the past a d it is ridiculous That a phone brokes because you use it in one of your pokets (I used mine in the front of the poket)... Where else can you carry a phone?!

  2. Anthom1e
    Cupcake Dec 14, 2019

    Anthom1e , Dec 14, 2019 :
    Same boat, phone broke with the case on in my pocket just walking. Not even a month old. They want us to pay for defective shit? I can't even get a response from the service center because the "store is too full" what a joke. Spread the word, unless something changes no one should waste their money on this crap.

  3. P1577049046511
    Cupcake Dec 22, 2019

    P1577049046511 , Dec 22, 2019 :
    I too can vouch for the back glass breaking on its own. It sounds weird and I would call bs on someone saying that but this is the second 1+7 pro back I have had break and am now replacing again. OnePlus please address this . It is a great phone, don't let something like this ruin it's name

  4. Liehjan
    Lollipop Dec 22, 2019

    Liehjan , Dec 22, 2019 :
    Do you use a case? Are you sure your phone isn't bending in your pocket?

  5. U1577259446895
    Cupcake Dec 25, 2019

    U1577259446895 , Dec 25, 2019 :
    Same has happened with my phone too. I can guarantee that it was not mishandled or dropped. One fine day I just removed my back cover and I was shocked to see the cracks that started from the volume button and has lead till camera. Please someone suggest something. It's only been 4 months.

    Y1564276371392 likes this.
  6. Maku1994
    Cupcake Dec 25, 2019

  7. Maku1994
    Cupcake Dec 25, 2019

    Maku1994 , via OnePlus 7 , Dec 25, 2019 :
    same today I check my one plus 7 and I see the glass is brocken my phone is 6 month old

  8. Maku1994
    Cupcake Dec 25, 2019

    Maku1994 , via OnePlus 7 , Dec 25, 2019 :
    today same my phone is creck automatically I shocked

  9. SandWraith
    Cupcake Jan 18, 2020

    SandWraith , Jan 18, 2020 :
    Even my phone's back glass broken today on its own. It's been just 1 and a half month since I bought my oneplus 7T. Yesterday night it was fine the morning I woke up it broke on its own. I even use silicon back cover but still this happened. Anyone contacted customer care for this issue

  10. Q1579354507270
    Cupcake Jan 18, 2020

    Q1579354507270 , Jan 18, 2020 :
    Has everyone seen the Oneplus 7 Pro broken rear glass page? This is starting to show that the phone cannot handle real world situations and hopefully Oneplus will eventually address this (I'll not hold my breath waiting). I'll not be buying another Oneplus phone if it has a glass rear screen, obviously they are not fit for purpose.

  11. Vindex92
    Cupcake Jan 18, 2020

    Vindex92 , Jan 18, 2020 :
    Same issue. Had the phone in my pocket like any other day. Pulled it out a few hours later, back glass was cracked exactly in the same manner as described by OP.

    tanmayeight likes this.

  12. #52
  13. Louisbaecke510
    Froyo Jan 21, 2020

    Louisbaecke510 , Jan 21, 2020 :

    it may be that this is a sensitive pressure point on the oneplus 7. This may be the reason, on the other hand, it may also be from prolonged heat on the glass, but I strongly doubt that.

  14. tanmayeight
    Cupcake Jan 25, 2020

    tanmayeight , via OnePlus 7 , Jan 25, 2020 :
    Same thing happened with me, Oneplus Should do something for this, this is not happening with one person there are many People with the Same problem.
    Last edited: Jan 25, 2020

  15. Kartik0104
    Cupcake Feb 3, 2020

    Kartik0104 , via OnePlus 7 , Feb 3, 2020 :
    yes this is true glass breaks on its own because i use to carry my mobile is hand and never sit with phone in pocket
    it is less than 6 months my glass broke oneplus need to solve this problem
    hoping for response form oneplus

  16. A1578943031938
    Cupcake Feb 4, 2020

    A1578943031938 , Feb 4, 2020 :
    Mine cracked when the phone was less than 3 days old. Spoke to customer support to organise a refund because of poor build quality but they don't want to know. They even emailed me to say they would refuse the refund before I'd even posted it back. They aparently inspected the phone on the 23rd January and I've heard nothing since. Have just spoken to a manager (what a rude man - kept telling me stop talking when he was talking, then said 'go' when I was allowed to talk - bet his staff love him) and he refuses to accept that there are any issues with the phone. Told him to send it back and I'd do a chargeback on my credit card. So here ends a long relationship with Oneplus, been with them since the start but their refusal to acknowledge there may be an issue with phones all cracking in the same place and the customer service being amongst the worst I've ever dealt with means it's time to look elsewhere. A very sad day.

  17. nizamsyed786
    Gingerbread Feb 4, 2020

  18. Hemant K R
    Cupcake Feb 8, 2020

    Hemant K R , Feb 8, 2020 :
    Mine has broken exactly like this. The pattern is surprisingly similar. I haven't done anything besides keeping in the pocket and when I take it out it was broken. Clearly a quality or design issue given that it breaks with exact similar pattern starting from the buttons. A bad job one plus..

  19. doum89
    Cupcake Feb 13, 2020

    doum89 , Feb 13, 2020 :
    Guys same issue for me. Same conditions. I was walking with my phone in pocket then I pulled It out and suprise: back glass broken. I've noticed that all phones broke in the same point: as you can see, the cracks start from the same point: between Power button and volume selector. I think that this is the weakest area of the smartphone. I've read all the thread and I think that this is clear a manufacturing problem. Same conditions, same point the crack spreads from. Do you agree with me?

    Attached Files:

  20. Alsharyufi
    Cupcake Feb 15, 2020