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Oneplus 7 Pro ambient display not working May 17, 2019

  1. deepal56
    Donut May 17, 2019

    deepal56 , May 17, 2019 :
    I have been using the phone for a day. Ambient display was working perfectly but now it has stopped working. Following are things I tried but got no success:
    1. Cleared cache and data followed by restart
    2. Turned on the option "Tap the screen to show" followed by restart
    3. Turned off the option and restart

    When receiving notifications also it is not working.

    *UPDATE* - After few hours having this issue it has randomly started working.
     
    Last edited: May 21, 2019
    #1
    Hamzasabere, G_Subhankar_Bose_FRuB, V1575190054441 and 42 others like this.

  2. Bobby D.
    OnePlus Bug Hunter May 21, 2019

    Bobby D. , May 21, 2019 :
    Hello everyone,

    Our team is trying to reproduce and fix this issue.
    Please contact me if you can reproduce this problem.

    High regards
    OnePlus Bug Hunters
     
    #45
    Hamzasabere, G_Giuseppe_Cimino_kgIG, David Y. and 16 others like this.

  3. marqbland
    Gingerbread May 17, 2019

    marqbland , May 17, 2019 :
    My phone updated then ambient display stopped working. lift to wake and double tap also isn't working. Neither is the drawing features on the off screen.
     
    #2
    F_Victoria_Bulatova_VjmR, CC_ThunderLover, K1545799461716 and 3 others like this.

  4. sixzoseven
    Cupcake May 17, 2019

    sixzoseven , May 17, 2019 :
    Mine is currently not working in any capacity. Restarted phone, and turned the options off and back on again. This is a crucial software feature for me -- I need to be able to easily wake my phone without having to press the lock button.

    *Edit*
    After plugging my phone into my computer to transfer some photos over, it suddenly started working again. Probably a coincidence, but who knows.

    *Edit 2*
    Not working again. Was working for about 10 mins. Then suddenly stopped.
     
    Last edited: May 18, 2019
    #3

  5. Keshav_bhatia
    Eclair May 18, 2019

    Keshav_bhatia , May 18, 2019 :
    Ambient display suddenly stopped working on my 7pro!
    I restarted the device two times
    Toggled the tap to show multiple times
    Then also it's not working..
    gestures are also not working
    Please I am scared help me fix this!
    this is after fix 24 hours of usage

    EDIT: after 6 hours the Ambient display is back.
    and it's working normally.. hope it stays working.. fingers crossed.

    EDIT-2: it has completely stopped working again after about 18 hours
     
    Last edited: May 19, 2019
    #4
    G_carlos_rivera_lSFO likes this.

  6. H1558107279074
    Cupcake May 18, 2019

    H1558107279074 , May 18, 2019 :
    I am also facing similar issue. I guess after the update it stopped working.
    Single Tap, new notification nothing is working.

    Even the blue light that is displayed on the curve for new notifications is not working

    Update:-
    It somehow started working automatically from the next day. i have been using it in a completely dark room as well and its working fine now.
    so dont know what the cause was. as i did not even restart or clear cache
     
    Last edited: May 21, 2019
    #5
    Keshav_bhatia likes this.

  7. Shivalik_Rana
    Cupcake May 18, 2019

    Shivalik_Rana , May 18, 2019 :
    Just encountered the same problem this morning. Nothing seems to fix it. Hope they'll soon find a solution.
     
    #6

  8. irasivley93
    Honeycomb May 18, 2019

    irasivley93 , May 18, 2019 :
    I had an issue earlier with double tap to wake/lock working but it started working again and hasn't stopped since.
     
    #7

  9. Keshav_bhatia
    Eclair May 18, 2019

    Keshav_bhatia , May 18, 2019 :
    when did you have it and in how much time it's started again?
    any solutions?
     
    #8

  10. irasivley93
    Honeycomb May 18, 2019

    irasivley93 , May 18, 2019 :
    I got the phone yesterday morning and probably sometime during the evening it stopped doing double tap to wake. It probably stayed that way for a few hours before it eventually just started working again. Wish I could say I had a solution but I didn't do anything other than turn it off and on again in settings and I'm pretty sure that wasn't what fixed it.
     
    #9

  11. Keshav_bhatia
    Eclair May 18, 2019

    Keshav_bhatia , May 18, 2019 :
    ya I tried that so many times..
    it's been 6 hours now since the issue..
    I hope it gets fixed like yours..
    if anything happens again please let me know
     
    #10

  12. irasivley93
    Honeycomb May 18, 2019

    irasivley93 , May 18, 2019 :
    All I can suggest is the basic stuff like device restart and maybe even power down and wait about 30 seconds and then start again. Other than that I've got no helpful solution but I feel your pain. Sorry! [e]1f625[/e]
     
    #11
    Keshav_bhatia likes this.

  13. Keshav_bhatia
    Eclair May 18, 2019

    Keshav_bhatia , May 18, 2019 :
    Ya I tried..
    Let's see for 1-2 days for OnePlus support else I'll order replacement for the device
     
    #12

  14. marqbland
    Gingerbread May 18, 2019

    marqbland , May 18, 2019 :
    Mine started working again later yesterday evening and has worked ever since. Pretty weird but hopefully it stays that way.
     
    #13

  15. T1558179686971
    Cupcake May 18, 2019

    T1558179686971 , May 18, 2019 :
    I'm also facing the issue from morning, it suddenly starts working when I tried turning ON/OFF the DND mode. But for last one hour ambient display is completely not working.
    Hope OnePlus will release a software update to fix the issue. If someone knows how to fix the issue, please help me with that. Thanks in Advance


    *UPDATED*
    It is working fine when I tried clearing the cache data!
    In 7pro version!
     
    Last edited: May 18, 2019
    #14

  16. sixzoseven
    Cupcake May 18, 2019

    sixzoseven , May 18, 2019 :
    I doubt this makes a difference, but it's worth making sure, are you guy using the T-Mobile variant or the International/OnePlus.com version?

    I personally am using the Tmobile variant, and have been having issues with the ambient screen + wake features.
     
    #15
    D1558662662813 likes this.

  17. Keshav_bhatia
    Eclair May 18, 2019

    Keshav_bhatia , May 18, 2019 :
    I'm using the international Variant and I faced the same problem for 6 hours
     
    #16
    JoseReyes69 likes this.

  18. Keshav_bhatia
    Eclair May 18, 2019

    Keshav_bhatia , May 18, 2019 :
    in the bootloader?
     
    #17
    J1569923039090 likes this.

  19. T1558179686971
    Cupcake May 18, 2019

    #18

  20. Keshav_bhatia
    Eclair May 18, 2019

    Keshav_bhatia , May 18, 2019 :
    ohh ok thanks
    you only cleared that of ambient display right?
     
    #19

  21. T1558179686971
    Cupcake May 18, 2019

    T1558179686971 , May 18, 2019 :
    yeah, Go to settings > search for "Ambient"> ambient display ( app info ) > clear the cache memory
     
    #20
    O1560038300201 and G_Sébastien_VASSEUR_rTA like this.

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Last replied by Hamzasabere

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