I have been using the phone for a day. Ambient display was working perfectly but now it has stopped working. Following are things I tried but got no success:
1. Cleared cache and data followed by restart
2. Turned on the option "Tap the screen to show" followed by restart
3. Turned off the option and restart
When receiving notifications also it is not working.
*UPDATE* - After few hours having this issue it has randomly started working.
Last edited: May 21, 2019
Mine is currently not working in any capacity. Restarted phone, and turned the options off and back on again. This is a crucial software feature for me -- I need to be able to easily wake my phone without having to press the lock button.
*Edit*
After plugging my phone into my computer to transfer some photos over, it suddenly started working again. Probably a coincidence, but who knows.
*Edit 2*
Not working again. Was working for about 10 mins. Then suddenly stopped.
Last edited: May 18, 2019
Ambient display suddenly stopped working on my 7pro!
I restarted the device two times
Toggled the tap to show multiple times
Then also it's not working..
gestures are also not working
Please I am scared help me fix this!
this is after fix 24 hours of usage
EDIT: after 6 hours the Ambient display is back.
and it's working normally.. hope it stays working.. fingers crossed.
EDIT-2: it has completely stopped working again after about 18 hours
Last edited: May 19, 2019
I am also facing similar issue. I guess after the update it stopped working.
Single Tap, new notification nothing is working.
Even the blue light that is displayed on the curve for new notifications is not working
Update:-
It somehow started working automatically from the next day. i have been using it in a completely dark room as well and its working fine now.
so dont know what the cause was. as i did not even restart or clear cache
Last edited: May 21, 2019
I'm also facing the issue from morning, it suddenly starts working when I tried turning ON/OFF the DND mode. But for last one hour ambient display is completely not working.
Hope OnePlus will release a software update to fix the issue. If someone knows how to fix the issue, please help me with that. Thanks in Advance
*UPDATED*
It is working fine when I tried clearing the cache data!
In 7pro version!
Last edited: May 18, 2019
