Oneplus 7 Pro ambient display not working

  1. YMark
    Cupcake May 25, 2019

    YMark , May 25, 2019 :
    There is no pocket mode or feature on the OnePlus 7 Pro.

    guenole_k likes this.
  2. Raniero Ciani
    Cupcake May 25, 2019

    Raniero Ciani , May 25, 2019 :
    Same problem: display ambient runs only in gool light conditions, otherwisw nothing runs (double tap, ecc.). When will you solve this big bug??

  3. TiagoJSantos
    Donut May 25, 2019

    TiagoJSantos , May 25, 2019 :
    Same problem, tap to awake sudently stoped working, tried clear cache and restart the phone and didn't work. Any idea how to sort this ?

  4. kumar2007abby
    Cupcake May 25, 2019

    kumar2007abby , May 25, 2019 :
    Hi, Team. I'm also facing the same issue, ambient display settings are not working, phone does not wake up on double tap, no V and O gestures working. They all worked fine for couple of minutes after the purchase but stopped working later. I suspect the issue arised after transferring data from my old OnePlus 5 to my new OnePlus 7 pro using OnePlus Switch application. I'm just guessing, but please fix it. Thank you.

  5. guenole_k
    Froyo May 25, 2019

    guenole_k , May 25, 2019 :
    yeah I sadly saw that tho

  6. guenole_k
    Froyo May 25, 2019

  7. alexoldman
    Eclair May 25, 2019

    alexoldman , May 25, 2019 :
    As long as you have Ambient Display activated, as you apparently do, they should appear automatically every time you get a notification. If you don't, it's probably one of the ambient display issues mentioned in this thread, which will be corrected (already confirmed by OP) in the next update. [e]1f44d[/e]

  8. alexoldman
    Eclair May 25, 2019

    alexoldman , May 25, 2019 :
    There seems to be an automatic pocket mode running in the background. it's not mentioned anywhere in settings as it used to, but there's definitely something in that regard (and its calibration may or may not be related to the issues).

  9. O1558193301367
    Cupcake May 25, 2019

    O1558193301367 , May 25, 2019 :
    I have the same problem with my OnePlus 7 pro.

  10. O1558193301367
    Cupcake May 25, 2019

  11. jdgesmlls
    Donut May 25, 2019

    jdgesmlls , May 25, 2019 :
    Which service are you speaking of?

  12. Michael_23
    Eclair May 25, 2019

    Michael_23 , May 25, 2019 :
    until now everthing works on mine.
    But I wish the ambient light more bright and bliking until I saw the notification like I had in my OP1

  13. Aakash047
    Gingerbread May 25, 2019

    Aakash047 , May 25, 2019 :
    Faced the same issue. I turned off the feature for an hour or so, turned it on again and it started working.

  14. O1558193301367
    Cupcake May 25, 2019

  15. Kathandcats
    Cupcake May 25, 2019

    Kathandcats , May 25, 2019 :
    My ambient display has completely stopped working too after only a day of usage... Very disappointed and thinking of returning the phone if the issue is not resolved. Have tried clearing the app cache + resetting all the display settings and even the device. Nothing resolves the issue and double tap to wake also isn't working. I've also moved to a space with more light, turned on all the lights in the room but no improvement. Doesn't seem to be the problem as earlier I was using the ambient display in complete darkness.

  16. blackjack33
    Donut May 25, 2019

    blackjack33 , May 25, 2019 :
    Same issue with mine.

    Double tap to wake, ambient screen, and screen gestures no longer work unless I hold the phone under a bright light source.

    Fix pls.

  17. blackjack33
    Donut May 25, 2019

    blackjack33 , May 25, 2019 :
    I just tried this, everything seems to be back to normal now.


  18. Trevor_Neu
    Cupcake May 26, 2019

  19. guenole_k
    Froyo May 26, 2019

    guenole_k , May 26, 2019 :
    an update is out fixing these issues.
    pocket mode is still a mystery on this phone. it never trigger for me. but it maybe is another topic
    Last edited: May 26, 2019

    rclotz and A1558130198159 like this.
  20. gravage
    Eclair May 26, 2019

    gravage , May 26, 2019 :
    I don't think so. I installed the update this morning and both tap-to-wake and ambient display just stopped working again on my 7 Pro. whatever is causing the issue, I think it's still there.

    Edit: Mine will work perfectly fine for a while after it has had sufficient light. Once it has been in my dimly-lit living room for a while, it will just stop working completely until it again has more light. There's still some kind of bug tied to the light sensor. I cleared my cache and deleted app data on ambient display. It's still doing it. Very frustrating.
    Last edited: May 26, 2019