38

Oneplus 7 Pro ambient display not working

  1. philmph Cupcake May 26, 2019

    philmph, May 26, 2019 :
    I have had this problem twice now. Clearing the cache of "Ambient display" worked for me. I didn't update my phone to the new version yet.
     

  2. Abruzini Gingerbread May 26, 2019

    Abruzini, May 26, 2019 :
    Same problem for me. I'm with oxygenos 9.5.5.GM21BA.
    Although oneplus' claims, this update didn't solved this problem when we are in a low light environment.
    It began to work again for me when I moved to a place with better lighting.
     

  3. spdsk8race1 Honeycomb May 26, 2019

    spdsk8race1, May 26, 2019 :
    I believe there is also a launcher update in the play store.
     

  4. spdsk8race1 Honeycomb May 26, 2019

    spdsk8race1, May 26, 2019 :
    mine is on 3.3.4
     

  5. Abruzini Gingerbread May 26, 2019

    Abruzini, May 26, 2019 :
    I'm with oneplus launcher 3.3.4 (beta version). I did both updates today.
     

  6. YMark Cupcake May 26, 2019

    YMark, May 26, 2019 :
    Why do you keep saying this? There is no pocket mode on the OP 7 Pro.
     

  7. traudien Donut May 27, 2019

    traudien, May 27, 2019 :
    It's my 4th day using the phone. I'm now experiencing the same issue. I can confirm that lighting is the issue. In a dark room ambient light and DT2W is not working. As soon as I turn on the light everything is working normally.

    Update:
    I've updated to Oxygen OS 9.5.4, the problem had been fixed. If you use Oxygen Updater app. To can update to 9.5.4
     
    Last edited: May 27, 2019

    S1541656739596 likes this.
  8. spdsk8race1 Honeycomb May 27, 2019

    spdsk8race1, May 27, 2019 :
    pocket mode isn't a feature you can enable/disable anymore on the device. I believe he is referring low light proximity sensor, it's already been documented as a known bug that when the device is in low light the ambient display won't register touch because it believe it's in your pocket. Most people are referring to this as pocket mode for short
     

  9. jeromesola83 Cupcake May 27, 2019

    jeromesola83, May 27, 2019 :
    Bonjour a tous.
    Le problème du double tap ou shema sur écran étaient qui ne fonctionne pas vient de la luminosité dans la pièce.
    Dans un endroit très sombre le double tap fonctionne pas et les shema.
    Par contre dans un endroit lumineux cela fonctionne a merveille.
    Posté le jour pour corriger cela.
     

  10. guenole_k Froyo May 27, 2019

    guenole_k, May 27, 2019 :
    because since the day I have the phone I never triggered the pocke mode. for exemple, with my 6T I just had to put my hand in front of the proximity sensor while I'm in the lock screen then I could see it. but since I have the 7 Pro nothing. even in my pocket, I sometimes feel the popup camera for exemple After a Snapchat notification (which turn on the screen)
     

  11. vikshith Cupcake May 27, 2019


  12. Michael S. Nielsen Eclair May 27, 2019


  13. B1558865161613 Cupcake May 27, 2019

    B1558865161613, May 27, 2019 :
    I received the Oxygen OS 9.5.4 update yesterday which has fixed this problem for me (The update notes also confirmed they've patched this issue). Ambient display is kicking and alive now, no matter the surrounding illumination. Cheers!
     

  14. one_esi Cupcake May 27, 2019

    one_esi, May 27, 2019 :
    w
    what is your usage??
     

  15. jdgesmlls Donut May 27, 2019

    jdgesmlls, May 27, 2019 :
    Updated to 9.5.4 GM.21AA yesterday and the issue returned this morning in my dark office. Issue is not fixed. @OnePlus - seems some more work needs to be done.
     

  16. x Stobbart x Donut May 27, 2019


  17. jdgesmlls Donut May 27, 2019

    jdgesmlls, May 27, 2019 :
    The GM1917 US version is only on 9.5.4 (patch released on 5/26). The EU (GM 1913) version was updated to 9.5.5. The versions are not in sync, but this is the latest for the respective model. As for Tmobile, no idea when they push updates.
     

  18. x Stobbart x Donut May 27, 2019

    x Stobbart x, May 27, 2019 :
    I still didn't get the update, but the problem is disappeared. Ambient display is working in any condition. I wish I could understand what changed...
     

  19. Pihgg Cupcake May 27, 2019

    Pihgg, May 27, 2019 :
    Oxygen OS 9.5.5 and ambient display worked for a day after the patch but not anymore in low light.
     

  20. x Stobbart x Donut May 27, 2019

    x Stobbart x, May 27, 2019 :
    do you guys have double tap to wake the screen or single tap to turn on ambient display? I'm using single tap and all work flawless