I've tried both and neither one is working.
People saying that it's working fine for them simply aren't in the right conditions to replicate the issue. Mine will work fine for a while, then simply stop working in a dim environment. I have updated to the latest version, cleared all of the caches, and restarted several times. No, it's not working fine. There's still a bug with the light sensor.
I noticed that if I have been using my phone in daylight for example, turn off the display, and go to a darker environment, ambient display will work but only once. This seems to be the only case when it works for me in darker environments. I truly hope this will get fixed.
I leave the phone turned on when I sleep (obviously deep dark) it works before I fall asleep and it works also in the morning after one night of dark...
Update fixing this issue is slowly rolling out by OnePlus.
A different update than 9.5.4 for GM1917 and 9.5.5 for GM1913?
Do you have a source?
I have the update. It didn't fix it.
Same here. I think this was just a bone to call off the dogs for a day. All it did was aggravate them even more.
No funziona il display ambiente!
Vorrei che il problema fosse risolto quanto prima!
my oneplus 7 pro from Tmobile has the same problem. I had an security patch update for april yerterday but the problem still there. The double tap to wake does not work and the pick your phone to wake also does not work. It works randomly and as i read from previous chats, it looks like there is a bug with the light sensor, i am not sure but it could be the reason.
Please oneplus send an update to solve this issue, this is a frustrating issue with a new phone. Do not wait until unbox therapy show this problem in his youtube channel where millions of people could learn about this and other issues and not buying this phone anymore. Thank you
update, i have the tmobile version for United States 8 GB Ram and 256 GB. Model GM1915 Build Number Oxygen OS 9.5.6 GM31CB
I have the Security patch level : April 1, 2019
The ambient display and the double tap to wake are working randomly, when i move the phone from a light place to a dark place. The horizontal light feature works with delay. Please i need the update.
I also had the low light issue but after the last update, my phone has no more problems.
Ambient display, notifications as well as double tap is working as expected. No matter if daylight, low light or night.
So everything is fine since 3 days.
what OnePlus 7 pro version do you have?
I have the US version from T-Mobile, the update is not ready for us.
Updated to 9.5.5 and now I have the same problem. Before it was not there.
Managed to get it worked with the guide from here:
1.Go to dialer and enter *#808#
2. Go to device debugging tab and select proximity sensor test.
3. Make sure nothing is covering the phone and tap the offset calibrate button until you see the pass notification. Do this for both the 2cm and 4cm thresholds .
4. Close the dialer and select double tap to wake ...success!
This worked for me but will this be a temporary fix is the question
Still waiting for that update, hope it fixes if it ever arrives on my phone...
Are you with T-Mobile?
No i am in Denmark
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