38

Oneplus 7 Pro ambient display not working

  1. J1548467073690 Donut May 29, 2019


  2. trokker Cupcake May 29, 2019

    trokker, May 29, 2019 :
    I have this error aswell, it's extremely annoying. Any updates on if they are releasing a fix for it ?
     

  3. Bro_SunTzu Cupcake May 29, 2019

    Bro_SunTzu, May 29, 2019 :
    have you guys tried the fix Hutch81 posted? it worked for me and has been working since.

    1.Go to dialer and enter *#808#
    2. Go to device debugging tab and select proximity sensor test.
    3. Make sure nothing is covering the phone and tap the offset calibrate button until you see the pass notification. Do this for both the 2cm and 4cm thresholds .
    4. Close the dialer and select double tap to wake ...success!
     

    J1548467073690 likes this.
  4. J1548467073690 Donut May 29, 2019

    J1548467073690, May 29, 2019 :
    thanks. yes, it works. however it should not be the fix. hopefully they will release a fix soon.
     

    Bro_SunTzu likes this.
  5. Bro_SunTzu Cupcake May 29, 2019

    Bro_SunTzu, May 29, 2019 :
    I agree with that. Hopefully something permanent comes down soon
     

  6. T1558164063929 Cupcake May 30, 2019

    T1558164063929, May 30, 2019 :
    On latest update here. Unlocked US version. The issue is worse after the update. I haven't tried the engineering fix yet.
     

  7. K1558129049058 Cupcake May 31, 2019

    K1558129049058, May 31, 2019 :
    US version, problem just started. Did the sensor calibration as above. Worked like a charm

    2cm value was 0, 4cm was 50. After calibration (using my finger at 2 and 4cm as close as I could), was 50 and 149. Confirmed after calibration it works great, and if I cover the sensor it stops working as intended
     

  8. Hutch81 Eclair May 31, 2019

    Hutch81, May 31, 2019 :
    how exactly did you do it....I still have issues after calibration. 2 and 4 are at 50. I'm not exactly sure how to calibrate it properly
     

  9. jdgesmlls Donut May 31, 2019

    jdgesmlls, May 31, 2019 :
    Has anyone experienced the issue on OOS 9.5.6 (GM1917)? I applied the engineering fix on 9.5.4 but the issue is so random, I can't confirm it is fixed or not.
     

  10. K1558129049058 Cupcake May 31, 2019

    K1558129049058, May 31, 2019 :
    I just held my finger above the sensor (top middle) at 2cm and 4 cm for each calibration (and making sure it's clear for the first calibration)
     

  11. D1558662662813 Cupcake May 31, 2019


  12. Michael S. Nielsen Eclair May 31, 2019

    Michael S. Nielsen, May 31, 2019 :
    I finally got the update yesterday afternoon, but sadly it did not fix this issue. Actually on top of it randomly not working, it now turns on screen and shows the notification bar, and keeps being like that till i turn off the screen.

    I am not in for other options of fixing these issues other than those Oneplus adds in updates, it is cool if it works and maybe Oneplus will find that stuff usefull to future fixing this issue.

    It is just a bummer that a new phone has an issue like this, and i really hope it is fixed very soon.
     

  13. rclotz Honeycomb May 31, 2019

    rclotz, May 31, 2019 :
    It's really weird.
    I got the update 9.5.5 for the EU version about one week ago and since then I don't have any issues.
    The Ambient display and one tap or double tap on the phone run as expected.
    So I am very lucky with the Oneplus 7 but I don't understand why EU version is fine and the other versions are not.
     

  14. Michael S. Nielsen Eclair May 31, 2019


  15. x Stobbart x Donut May 31, 2019

    x Stobbart x, May 31, 2019 :
    I had the issue on 9.5.4 EU but it disappeared alone e never came back. Now I'm on 9.5.5 still no issues
     

  16. rclotz Honeycomb May 31, 2019

    rclotz, May 31, 2019 :
    Same here
     

  17. patgouve Donut May 31, 2019

    patgouve, May 31, 2019 :
    bonjour j'ai un 7 pro 12 go alors des fois ça fonctionne super bien et des fois pas du tout , alors que je ne change rien aux paramètres , j'ai effacé le cache mais cela n'a rien donné ,bon ce n'est pas très grave attendons un correctif
     

  18. patgouve Donut May 31, 2019


  19. x Stobbart x Donut May 31, 2019

    x Stobbart x, May 31, 2019 :
    on 9.5.5 now the issue came back in a dark room. A made proximity sensor calibration again... I hope there will be a permanent fix soon
     

  20. F1559383962455 Cupcake Jun 1, 2019

    F1559383962455, Jun 1, 2019 :
    same here! this is not acceptable on a phone like this especially after the latest update (9.5.5 EU) that was suppose to fix it. the ambient display features like tap to wake up screen depend on light level to work. Oneplus please look into this seriously as it is affecting the usage quality of the phone.