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Oneplus 7 Pro ambient display not working

  1. Raghu_205
    Cupcake Jun 1, 2019

    Raghu_205 , Jun 1, 2019 :
    Yea ambient display is not working after sometime. I think the battery optimization is killing the service responsible for the ambient display.
     

  2. K1558129049058
    Cupcake Jun 2, 2019

    K1558129049058 , Jun 2, 2019 :
    2 days now since doing the proximity sensor calibration, and hasn't stopped working yet. fingers crossed
     

  3. K1545799461716
    Cupcake Jun 2, 2019


  4. byt3b0mb
    Cupcake Jun 3, 2019

    byt3b0mb , Jun 3, 2019 :
    started experiencing this issue after update to 9.5.6 (GM1917 Model). Just did the sensor calibration described above. hoping that fixes it.
     

  5. K1545799461716
    Cupcake Jun 3, 2019

    K1545799461716 , Jun 3, 2019 :
    My ambient display finally started to work yesterday after a couple of days of not working. Didn't realize how important it was to me until now.
     

  6. Bruno Costa 1980
    Eclair Jun 3, 2019

    Bruno Costa 1980 , Jun 3, 2019 :
    After wipe cache/data in the system app called "Ambient Display" this issue remains...
    Sometimes works sometimes no...

    Did Pete Lau not have this problem when he tried his own 7 pro in the last March / April? Or now he's using an S10+ ?!

    So sad and unnerving...
     

  7. st33lersfan1968
    Cupcake Jun 3, 2019


  8. sazodada
    Froyo Jun 3, 2019

    sazodada , Jun 3, 2019 :
    Guys this is gonna need a software fix from one plus on the ambient issues. I placed my phone in my glove compartment for like a hour while I went running and when I came back I have the ambient issues: no tap to wake or gestures to open apps. The sensor is off somewhat when the phone is placed in dark spaces. Someone suggested going in a well lit area or shining a flashlight on the phone and all the features works fine but as soon as I went back in a dim lighted area the issue came back. One Plus we need an update to fix this issue. Thanks.
     

  9. sazodada
    Froyo Jun 3, 2019

    sazodada , Jun 3, 2019 :
    I did the sensor calibration and that worked but One Plus needs to fix this issue ASAP and not the phone's owner.
     

  10. Hutch81
    Eclair Jun 4, 2019

    Hutch81 , Jun 4, 2019 :
    So try this go to settings - apps - systems apps and find ambient display and clear the cache then apply the engineering fix and restart. That's what I had to do in the end and have not had an issue at all since ...that was 4 days ago
     

  11. T1558164063929
    Cupcake Jun 4, 2019

    T1558164063929 , Jun 4, 2019 :
    All fixes, cache and engineering mode, only work for a day or two and then stop. This needs a proper fix.
     

  12. jdgesmlls
    Donut Jun 4, 2019

    jdgesmlls , Jun 4, 2019 :
    Agreed, this happened on my device today (running 9.5.6 21AA) and I did the engineering fix to resolve. @OnePlus... Any news on a permanent fix?
     

    A1558130198159 likes this.
  13. MastaFlash
    Cupcake Jun 6, 2019


  14. K1558129049058
    Cupcake Jun 6, 2019

    K1558129049058 , Jun 6, 2019 :
    The calibration trick seems to last me a couple of days, and it stops working again. The past two times I've verified that the infrared proximity sensor appears to be stuck thinking there's something right on it. Wiping the area or trying to tap a few times in an attempt to get it to read different had no effect. The recalibration does unstick it. Not sure why it gets stuck.
     

  15. MastaFlash
    Cupcake Jun 6, 2019

    MastaFlash , Jun 6, 2019 :
    Not going to believe this but I put the phone back in my pocket for 20 mins took it out and Tap to wake is working just fine... And I'm in the dark
     

  16. A1558130198159
    Cupcake Jun 6, 2019

    A1558130198159 , Jun 6, 2019 :
    I'm continuing to have problems with the ambient display even after the 9.5.5 update that was supposed to fix it. In my case the ambient display stops working when the phone is charging under a light source and reaches 100%.
     

  17. Giovannimatteo.93
    Cupcake Jun 6, 2019

    Giovannimatteo.93 , Jun 6, 2019 :
    my Oneplus 7pro in low light condition doesn't work! double tap and ambient! I have oxygen 9.5.5 is a bug?
     

    A1558130198159 likes this.
  18. Giovannimatteo.93
    Cupcake Jun 6, 2019


  19. A1558130198159
    Cupcake Jun 6, 2019


  20. Giovannimatteo.93
    Cupcake Jun 6, 2019

    Giovannimatteo.93 , Jun 6, 2019 :
    sei italiano! ma non avevano detto di averlo risolto con la 9.5.5? cosa devo fare adesso?