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Oneplus 7 Pro ambient display not working

  1. A1558130198159 Cupcake Jun 6, 2019

    A1558130198159, Jun 6, 2019 :
    Si avrebbero dovuto risolvere con la 9.5.5, ma anche io con 7 pro continuo ad avere il problema (seppure meno frequentemente e solo in seguito in ricarica sotto una fonte di luce). Non ci resta che aspettare che aggiornino di nuovo, stavolta risolvendo davvero.
     

  2. Giovannimatteo.93 Cupcake Jun 6, 2019

    Giovannimatteo.93, Jun 6, 2019 :
    ma ti capita a caso? adesso che cosa posso fare riavvio? e soprattutto lo hanno tutti i obeplus 7pro? quindi chiedere la sostituzione é inutile?
     

  3. MastaFlash Cupcake Jun 6, 2019

    MastaFlash, Jun 6, 2019 :
    I tried everything everyone said to do and those didn't work. All did was put the phone in my pocket (screen towards my leg) for 20 mins and took it out and it works and works in the dark
     

  4. Giovannimatteo.93 Cupcake Jun 6, 2019

    Giovannimatteo.93, Jun 6, 2019 :
    i restart the phone and it works
     

  5. Giovannimatteo.93 Cupcake Jun 6, 2019


  6. MastaFlash Cupcake Jun 6, 2019

    MastaFlash, Jun 6, 2019 :
    I put mine back in my pocket for 20 mins and now it works great
     

  7. Giovannimatteo.93 Cupcake Jun 6, 2019

    Giovannimatteo.93, Jun 6, 2019 :
    yes, but it's a bug? all Oneplus 7pro have this issue?
     

  8. MastaFlash Cupcake Jun 6, 2019

    MastaFlash, Jun 6, 2019 :
    I believe it's a sensor bug, what triggers it I don't know.
     

  9. Giovannimatteo.93 Cupcake Jun 6, 2019

    Giovannimatteo.93, Jun 6, 2019 :
    it's a software bug of 9.5.5 ! and all Oneplus 7 is affect?
     

  10. rclotz Honeycomb Jun 6, 2019

    rclotz, Jun 6, 2019 :
    I can't confirm that all phones are affected.
    My Oneplus 7 Pro, EU version, got the update 9.5.5 about 2 weeks ago and since then it works without any issue.
    Ambient Display, notifications, double tap or one tap to wake is working fine.
     

  11. MastaFlash Cupcake Jun 6, 2019

    MastaFlash, Jun 6, 2019 :
    Yeah mines a TMobile version and it's been working fine since the update with a minor hicup last night. Solved it by placing the phone back in my pocket for 20 mins and now works fine even in the dark
     

  12. rclotz Honeycomb Jun 6, 2019

    rclotz, Jun 6, 2019 :
    Just seen that there is a new update available.
    Installation process is running :)
    1559855272112.jpg
     

  13. BY TONY Eclair Jun 6, 2019


  14. MastaFlash Cupcake Jun 7, 2019


  15. MrDrunkenMobster Cupcake Jun 7, 2019

    MrDrunkenMobster, Jun 7, 2019 :
    Same issue here. No screen inputs accepted with screen off. No double tap to wake, no lift or tap for ambient display, no quick gestures. This issue randomly comes and goes, and I have not had my ambient display for two days running now. Restarts do not help, clearing the ambient display app data and/or cache has not helped at all for me. If this can not be addressed with software, I may consider trying to warranty my device and see if a new phone would help. OnePlus, please communicate if this is a bug that is being actively addressed!
     

  16. jdgesmlls Donut Jun 7, 2019

    jdgesmlls, Jun 7, 2019 :
    The engineering fix by calibrating the proximity sensor has worked for me to resolve the problem, but it does come back randomly. Also, 9.5.7 was released today which has more fixes for DT2W and ambient display. I updated today and fingers crossed the issue has been fixed.
     

    MrDrunkenMobster likes this.
  17. MrDrunkenMobster Cupcake Jun 7, 2019

    MrDrunkenMobster, Jun 7, 2019 :


    jdgesmlls

    The engineering fix by calibrating the proximity sensor has worked for me to resolve the problem, but it does come back randomly. Also, 9.5.7 was released today which has more fixes for DT2W and ambient display. I updated today and fingers crossed the issue has been fixed.​


    I did not read far enough into this thread before posting my reply, so thank you so much for pointing this out to me, kind stranger! I did the recalibration and cleared the app data, and it is working at again (at least in the short term). Here's hoping this will be addressed permanently. Have we heard anything official from OnePlus about this, does anyone know?

    EDIT: just saw the release notes for 9.5.7 as you mentioned. I really need to read before I post. For anyone like me who did not see, they mention fixes to ambient display issues under "system" in the patch notes. Cant wait for that incremental rollout to make it over here!
     

  18. SBANZM Donut Jun 7, 2019

    SBANZM, Jun 7, 2019 :
    Ambient display stops working because of the fingerprint reader! Deactivating it made the Ambient display works just fine..... With fingerprint reader Am.Dis stopped after an hour or so. Without fingerprint reader it works normally...
     

  19. x Stobbart x Donut Jun 12, 2019

    x Stobbart x, Jun 12, 2019 :
    the issue is still there! Why OnePlus doesn't talk about it? this is becoming really annoying... it's a huge issue
     

  20. Richbyname Cupcake Jul 12, 2019 at 9:50 PM