38

Oneplus 7 Pro ambient display not working

  1. Paco_Smartphonatico Cupcake May 20, 2019

    Paco_Smartphonatico, May 20, 2019 :
    Hey! I have the same problem. Ambient display works almost always except when I'm in a place with low light, at that time the double tap does not work, notifications do not appear even those of the alert slider and it does not show the time when I lift the device. When the light is good everything works without problems
     

    #41
    A1558130198159 likes this.
  2. Kapil vohra Cupcake May 21, 2019

    Kapil vohra, May 21, 2019 :
    Mine also stopped working in a day. I think when light in the room is dim, it's not working..... Works sometimes when set is exposed to bright light. But nothing is working, not even lockscreen messages, off screen gestures .....nothing..
    Needs update urgently
    PS: try using your phone in bright lighting condition or flash a light on your display.....it will start working immediately
     
    Last edited: May 21, 2019

    #42
    Webatou likes this.
  3. David Y. Global Community Manager Staff Member May 21, 2019

  4. Maverick2.0 Jelly Bean May 21, 2019


    #44
  5. Bobby D. Gingerbread OnePlus Bug Hunter May 21, 2019

    Stickied Post
    Bobby D., May 21, 2019 :
    Hello everyone,

    Our team is trying to reproduce and fix this issue.
    Please contact me if you can reproduce this problem.

    High regards
    OnePlus Bug Hunters
     

    #45
  6. Amrut_Roul Cupcake May 21, 2019

    Amrut_Roul, May 21, 2019 :
    I faced this problem the day before yesterday in the evening. It didn't work at all but when I woke up in the morning, it was working again and hasn't stopped working since then.
     

    #46
    H1558107279074 likes this.
  7. G_carlos_rivera_lSFO Cupcake May 21, 2019

    G_carlos_rivera_lSFO, May 21, 2019 :
    the same problem with T-Mobile nebula blue, I got the unit on may 17 in the morning next day 18, Ambient display not working, I am going to T-Mobile store day 19 and change unit for other New nebula blue at this moment the second units not have issued at all.
     

    #47
  8. tysons Cupcake May 21, 2019

    tysons, May 21, 2019 :
    i am also now having this issue while i was at work it was fine i came home and now nothing
     

    #48
  9. kunaltharwani Cupcake May 21, 2019


    #49
    Nofind likes this.
  10. Paco_Smartphonatico Cupcake May 21, 2019

    Paco_Smartphonatico, May 21, 2019 :
    Ok, this problem only happens to me at home, with little light in the room. This afternoon I will try to reproduce the error and I will record a video so you can see it
     

    #50
  11. Rahstyles Gingerbread May 21, 2019

    Rahstyles, May 21, 2019 :
    Scratch the ambient display.. and bring back the Always on display
     

    #51
  12. vjgeorge87 Froyo May 21, 2019

    vjgeorge87, May 21, 2019 :
    Team,

    I was able to reproduce this issue.

    Double-tap and single-tap works only when the phone is in bright lighting condition and DOES NOT work the other way round.

    I have tried multiple times and it seems to be (not sure though) a problem with proximity/light sensor calibration - hope I have technically sounded right!

    Basically, it requires more light.

    @Shine L. @David Y. @Manu J. Hope there is a fix coming!
     

    #52
    kkkkking, JairusZ, anandkp92 and 4 others like this.
  13. F1557910835902 Cupcake May 21, 2019


    #53
    JairusZ and christiansack like this.
  14. Q1557912365827 Cupcake May 21, 2019

    Q1557912365827, May 21, 2019 :
    Same here after the update. That's kinda annoying tbh. It does in fact works to put a bright light over the phone.
     

    #54
    JairusZ and christiansack like this.
  15. Palaminho Cupcake May 21, 2019

    Palaminho, May 21, 2019 :
    I have the same issue but i've noticed something. Tap to wake up and the ambient display only work in bright light conditions. I turned my lights in my room on and set them bright and the issue was gone. After there was lower light, the issue continued.
     

    #55
  16. tnterry Cupcake May 21, 2019


    #56
    christiansack likes this.
  17. Pranjal.Goel.16 Honeycomb May 21, 2019

    Pranjal.Goel.16, May 21, 2019 :
    I'm facing similar problems.
     

    #57
  18. F_Ryan_Ruiz_eQWu Cupcake May 21, 2019

    F_Ryan_Ruiz_eQWu, May 21, 2019 :
    I'm having the same issue. Double tap to wake and ambient display won't work after the update. It's not working in the sun, in the car, under shade, etc and setting is turned on and I've cleared ambient cache. I've also performed the most recent update. Help is appreciated
     

    #58
  19. F_Ryan_Ruiz_eQWu Cupcake May 21, 2019

    F_Ryan_Ruiz_eQWu, May 21, 2019 :
    Love to help out if I can, experiencing issue now
     

    #59
  20. OStratoO Froyo May 21, 2019

    OStratoO, May 21, 2019 :
    I noticed that ambient display as for lift or tap option when we are in dark environment don't work.

    I was at my bed with no lights up and to turn on the phone I need to use the power button. I light up my bed lamp and point the screen of the smartphone to the light and it works fine.
     

    #60