38

Oneplus 7 Pro ambient display not working

  1. kamkoz Cupcake May 21, 2019

    kamkoz, May 21, 2019 :
    I confirm everything what was said about the light. My OP7 Pro is having the same issue in low light condition, but under desk lamp it seems to work normally
     

    #61
    shirokuro73 likes this.
  2. shirokuro73 Eclair May 22, 2019

    shirokuro73, May 22, 2019 :
    also confirm about the light. I am in a low daylight situation and ambient display completely not working. lift to wake, tap to wake - nothing. however, if I take my old phone (that I just switched from) and turn its flashlight on and point it at the OP7P, tap and lift to wake work while the flashlight is pointed. I received the phone only a couple of hours ago and just finished reinstalling my apps. one of the first things it did during setup was take an update to OxygenOS 9.5.3 so I cannot say whether the ambient display was working prior to that. I really hope this issue can be fixed very quickly. if it's a bug, I can wait for a fix. if this were design, I would be returning the phone.
     

    #62
    kamkoz and christiansack like this.
  3. OStratoO Froyo May 22, 2019

    OStratoO, May 22, 2019 :
    now it's working lol
     

    #63
    shirokuro73 likes this.
  4. BossJ Eclair May 22, 2019

    BossJ, May 22, 2019 :
    I've got it checked, it was working earlier - now it's not. the screen won't wake up when picked up or tapped - only if I push power button. help!

    double tap to wake also doesn't work.
     
    Last edited: May 22, 2019

    #64
  5. Sdotdiaz Cupcake May 22, 2019

    Sdotdiaz, May 22, 2019 :
    Working only in well lit conditions or under a lamp. Will not work in low light conditions .. Cleared cache.. rebooted.. same outcome.. need a patch ASAP!
     

    #65
    shirokuro73 likes this.
  6. Jim777PS3 Cupcake May 22, 2019


    #66
  7. Q1558131477123 Cupcake May 22, 2019


    #67
  8. G_carlos_rivera_lSFO Cupcake May 22, 2019

    G_carlos_rivera_lSFO, May 22, 2019 :
    go to TMobile store and change for a new one. I have the same experience in my first unit 7pro nebula blue and I am going to T-Mobile and change for a new one and not have any problem with the new unit. good luck
     

    #68
  9. Jim777PS3 Cupcake May 22, 2019

    Jim777PS3, May 22, 2019 :
    seems a bit early for that, especially if it's a software issue
     

    #69
  10. G_carlos_rivera_lSFO Cupcake May 22, 2019

    G_carlos_rivera_lSFO, May 22, 2019 :
    the problem is TMobile version is delay on software update around one month, later when official OnePlus update is out. for that problem change units. I am very happy now. 0 issues 3 day later.
     

    #70
  11. Jim777PS3 Cupcake May 22, 2019

    Jim777PS3, May 22, 2019 :
    But a swapped handset will still be running the same software
     

    #71
  12. lalitsehgal21 Froyo May 22, 2019


    #72
    shirokuro73 likes this.
  13. F_Ryan_Ruiz_eQWu Cupcake May 22, 2019


    #73
    shirokuro73 likes this.
  14. Nofind Cupcake May 22, 2019

    Nofind, May 22, 2019 :
    Took my case off and that caused it to work again. Still works for now even after putting it back on. I wonder if the case is blocking the light sensor just enough to activate some type of pocket protection.

    I have the international version in the nylon case
     

    #74
  15. spdsk8race1 Honeycomb May 22, 2019

    spdsk8race1, May 22, 2019 :
    has anyone noticed if their ambient display app is showing allowed to display over other apps?
    1558494505783.jpg
     

    #75
    shirokuro73 likes this.
  16. shirokuro73 Eclair May 22, 2019

    shirokuro73, May 22, 2019 :
    I just checked, and mine is. not sure what it means in terms of this bug.
     

    #76
  17. LeonidasTankian Cupcake May 22, 2019

    LeonidasTankian, May 22, 2019 :
    I saw this logging tool in the developer options. If anyone still had that problem, would you recommend that person use this tool to take down a log for you?
     

    Attached Files:


    #77
  18. spdsk8race1 Honeycomb May 22, 2019

    spdsk8race1, May 22, 2019 :
    do you have a case or a screen protector on your device?
     

    #78
    shirokuro73 likes this.
  19. shirokuro73 Eclair May 22, 2019

    shirokuro73, May 22, 2019 :
    I have the unlocked one from oneplus.com (US) which has a factory installed screen protector on it. I have it in the karbon bumper case from OnePlus, it has been in that case 99% of the time since I received the phone earlier today. what is funny is that right now and for the last couple of hours I have not seen the problem. after setting the phone up this afternoon, in my apartment, in low light, the problem happened. then I went out for an hour or so, in early evening/dusk light, and the ambient display worked fine. I'm since back home and the ambient display is still working fine now, with case on or off. I even went just now and tested in complete pitch darkness and the ambient display worked. this is certainly a hard bug to nail down the exact conditions which cause it.
     

    #79
    kamkoz likes this.
  20. spdsk8race1 Honeycomb May 22, 2019

    spdsk8race1, May 22, 2019 :
    I'm using the T-Mobile variant, I haven't experienced the issue, however if I cover the top of the phone near the speaker grill with my finger, or placing my finger across the top of the phone display from the right edge across my ambient display and double tap stop working.

    I wonder if the is related to making sure the screen doesn't turn on in your pocket, and maybe the case or screen protector is causing the issue. I haven't put a screen protector on mine and I am waiting on my karbon case.
     

    #80
    shirokuro73 likes this.