4

OnePlus 7 pro ambient screen not working

  1. F_Shivalik_Rana_rPSg Cupcake May 18, 2019

    F_Shivalik_Rana_rPSg, May 18, 2019 :
    My phone was working absolutely fine but suddenly this morning I noticed I couldn't wake my screen by single tap on screen or lift to wake although both options are on in settings.
    Even after rebooting my device the problem is there and now I have to press power button and use fingerprint to unlock device which isn't that great.
    Kindly give some suggestions solve this problem.
    Edit- All of a sudden it has started working.
     
    Last edited: May 18, 2019

    #1
  2. MarkoBatrac Honeycomb May 18, 2019

    MarkoBatrac, May 18, 2019 :
    Report it..It seems like problem in kernel. I had that on other phone
     

    #2
  3. Srikar_123 Cupcake May 18, 2019


    #3
  4. Karun12 Donut May 19, 2019


    #4
  5. jdella681 Cupcake May 25, 2019

    jdella681, May 25, 2019 :
    yeah, mine started doing that last night and now I need to physically hot the power button to get the screen on before using my fingerprint
     

    #5
  6. PabloPin92 Donut May 27, 2019


    #6
  7. agsagrest Cupcake May 29, 2019

    agsagrest, May 29, 2019 :
    I have the same issue, tap and lift don't turn ambient display on. Gestures on off screen don't work neighter. Waiting for update that resolves problem...

    Edit: suddenly ambient screen started to show after I lift up the phone. Stll no reaction to tap.

    Edit2: problem (seems to be) solved. I turned off Settings -> Apps & notifications -> Special access to apps -> Battery optimalisation -> Advanced optimalisation -> Deep optimalisation option (I don't use English localisation, so captions may be different in English). Then after turning on Settings -> Display -> Ambient display -> Touch the screen to show, ambient display was back fully functional. I hope it may help.
     
    Last edited: May 30, 2019

    #7
  8. G_Si_Che_TuHX Cupcake May 29, 2019

    G_Si_Che_TuHX, May 29, 2019 :
    ditto. connected to my car's Bluetooth and all of a sudden ambient display doesn't respond to touches. after disconnecting Bluetooth and walking away, ambient came back.
     

    #8
  9. gmaria1987 Froyo May 29, 2019

    gmaria1987, May 29, 2019 :
    Yeah same here, I think the new update that is rolling out is supposed to fix that. Let's hope it does.
     

    #9