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OnePlus 7 Pro battery/heating feedback thread

  1. Rohitkumar2830 , via OnePlus 7 Pro , Apr 7, 2020 :
    There's a problem in my oneplus 7 pro i noticed in last 4 days... When i plug in charger then it shows charging bt after 2-3 minutes it stops charging... And when i restart my phone then it charge normally... Why is this happening...
    Pls suggest
     

  2. Cervantes
    Lollipop Moderator Apr 7, 2020

    Cervantes , Apr 7, 2020 :
    Hi
    use this thread for battery or charging issues
    there are many threads with this same question

    You checked the usb connector, cleaned it
    Please, Use the search engine before opening a new thread
    https://forums.oneplus.com/help/terms
    Thread merged

    Best regards, Cervantes, Forum Moderator
     

  3. Ichig0
    Cupcake Apr 8, 2020

    Ichig0 , Apr 8, 2020 :
    Alguien me ayuda tengo el 7 Pro y me hasta demasiado la batería, quisiera hacer un downgrade a Android 9, quizás resuelva con eso mi problema...
    Favor de escribir... Un saludo cordial...
     

    Attached Files:


  4. V1586339138130
    Cupcake Apr 9, 2020


  5. mannu004
    Cupcake Apr 10, 2020

    mannu004 , Apr 10, 2020 :
    worst phone worst than Poco f1 I have 7 pro 12 gb and it heats like hell when I play pubg and battery drains rapidly I wasted my 60k on this uselsss thing
     

  6. BeingIncog
    Nougat Apr 10, 2020

    BeingIncog , Apr 10, 2020 :
    great... what do you expect while gaming, that your phone will charge automatically?
     

  7. mannu004
    Cupcake Apr 10, 2020

    mannu004 , Apr 10, 2020 :
    I expect not to heat if I waste 60k on this useless thing
     

  8. BeingIncog
    Nougat Apr 10, 2020

    BeingIncog , Apr 10, 2020 :
    i also expect my Rs.18K intel processor not to heat...
     

  9. mannu004
    Cupcake Apr 10, 2020

    mannu004 , Apr 10, 2020 :
    btw who r u to tell ?
     

  10. BeingIncog
    Nougat Apr 10, 2020

    BeingIncog , Apr 10, 2020 :
    basic science, all electronics produces heat...
     

  11. tarun17
    Gingerbread Apr 11, 2020

    tarun17 , via OnePlus 7 Pro , Apr 11, 2020 :
    I have to charge phone a minimum twice a day. And while charging phone get heated up (before beta 11, it don't use to to above like 44 degree Celsius). And while using the phone it is always heated now. Even if I am not using phone while charging it heats way too much.

    I have not been doing gaming much now a days. I use phone for Netflix or youtube much. But the thing is it starts get heating up.

    If I am using Outlook app, within few minutes it shows Outlook is consuming battery force close Outlook. This type of scenario is coming with most the apps. Even if I am using those apps for like 10 minutes maximum to check the emails.

    I addition, I agree that while watching videos or Netflix screen gets a bit heated up but I believe it should not attain 44 degree Celsius or above temperature even in household conditions where room temperature is 25 degrees.

    In beta 11 battery performance have improved much. Now I am getting around 5 hrs average usage time with 100% change. Which is way much less than before. I used to get like 7 to 8 hrs average time for this kind of usage.

    Also, if I have to close all the apps then what is the
    use of Android then. Plus battery optimization feature is not much supporting as only once I saw a message stop charging battery have received 80%, after that none.

    I have also reported the same via feedback option with logs. However, I have received no further communication from them. Hope they are working on it, if they they find this issue as genuine.

    I am attaching screenshots for my 4 days battery usage.

    Please note: For a few apps which works in background (eg Google Photos), I use those apps while charging only and after charging I exit those apps and use phone accordingly.

    Also, I am not using GPS and Wi-Fi always open for search is also turned off.

    Hope to see, opinions and suggestions if any.

    1586581127109.jpg

    1586581127147.jpg

    1586581763962.jpg
     
    Last edited: Apr 11, 2020

    Sampad Roy likes this.
  12. mannu004
    Cupcake Apr 11, 2020

    mannu004 , Apr 11, 2020 :
    ok scientist I got my solution they gave me update
     

  13. Nonochiken47
    Froyo Apr 11, 2020


    Nithinfernandes likes this.
  14. Samu2504
    Froyo Apr 12, 2020

    Attached Files:


  15. Sampad Roy
    Froyo Apr 12, 2020

    Sampad Roy , Apr 12, 2020 :
    Absolutely not.

    Judging by the apps you use and the battery discharge graph, I can say what you're facing is a linear yet bad and fast battery drain which is completely unexpected and should not take place.

    I would suggest you to submit a feedback in the System>Heating and Power option along with Complete details and Screenshots and also share the system logs by selecting the checkbox at the end of the feedback form.
     

    Samu2504 likes this.
  16. Avi2844
    Cupcake Apr 12, 2020

    Avi2844 , Apr 12, 2020 :
    I purchased OP7 pro on 17 dec , but for approx 2 weeks ,its being overheating while charging. Today i tried factory reset according to information given in OnePlus site but didn't get the solution.
    please let me know if there is a solution.
     

    Sampad Roy likes this.
  17. Sampad Roy
    Froyo Apr 12, 2020

    Sampad Roy , Apr 12, 2020 :
    Submit a feedback in the forum with Complete detailed explanation of your issue, Screenshots and also provide your system logs by selecting the checkbox at the bottom.

    Submit the feedback in the System>Heating and Power Section.
     

    Avi2844 likes this.
  18. Samu2504
    Froyo Apr 13, 2020

    Samu2504 , via OnePlus 7 Pro , Apr 13, 2020 :
    1586738897721.jpg

    1586738929300.jpg
    Check this out. I've talked to OnePlus a lot of times. Believe me, A LOT of times. They replaced the battery a month ago but nothing changed. I'm tired of requesting a replacement of my device and OP doesn't do anything.
    What should I do?
    Can a moderator answer me?
    Thanks
     

  19. Ichig0
    Cupcake Apr 13, 2020

    Ichig0 , via OnePlus 7 Pro T-Mobile , Apr 13, 2020 :
    First of all a greeting to the group, my problem is, that when the phone is idle the battery runs out very quickly, I mean without using it, without having an app in the background ...
    1586741866643.jpg
     

    tarun17 likes this.
  20. Sampad Roy
    Froyo Apr 13, 2020

    Sampad Roy , Apr 13, 2020 :
    This is a serious problem.

    Tell me something.. which update are you on? I mean the exact os version?

    and when did this problem start appearing first?