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OnePlus 7 pro blue screen until hard reset

  1. EdenH Cupcake Jul 17, 2019

    EdenH, Jul 17, 2019 :
    Hi,
    I was navigating using Google Maps and suddenly the phone turned all blue and stuck on it until I hard reset it using the power button and volume up.
    When the phone turned on I noticed that the ring-tone has changed to default and also the custom ring tones (contacts) were deleted completely from the phone :(

    Please help
     

    #1
  2. M1563932574985 Cupcake Jul 24, 2019

    Last edited: Jul 24, 2019

    #2
  3. EdenH Cupcake Jul 24, 2019

    EdenH, Jul 24, 2019 :
    As I mentioned, not all of my data was deleted, only the ringtones.
     

    #3