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OnePlus 7 pro Burn in

  1. G_Hamzah_Adam_GXHI
    Cupcake Nov 26, 2020

    G_Hamzah_Adam_GXHI , Nov 26, 2020 :
    my OnePlus 7 pro has slight purple burn in on the top row where battery and WiFi and other statuses are shown, will warranty cover this and how would I go about that?
     

    #1
  2. J4t1np4r3kh
    OnePlus Accessory Tester Nov 26, 2020

    J4t1np4r3kh , via OnePlus 7 Pro , Nov 26, 2020 :
    If I was given a penny for every time this question pops up...

    It's not covered under warranty

    However in some cases Service Centre repair it for free 🤷‍♂️
     

    #2
    Artemus. and xsobe01x like this.
  3. G_Hamzah_Adam_GXHI
    Cupcake Nov 26, 2020

    G_Hamzah_Adam_GXHI , Nov 26, 2020 :
    how is it not covered, it's not like I misused the device to cause the burn in.
     

    #3
  4. J4t1np4r3kh
    OnePlus Accessory Tester Nov 27, 2020

    J4t1np4r3kh , via OnePlus 7 Pro , Nov 27, 2020 :
    It is not covered under warranty as it is caused by consumer usage as opposed to being a product defect 🤷‍♂️
     

    #4
  5. G_Hamzah_Adam_GXHI
    Cupcake Nov 27, 2020

    G_Hamzah_Adam_GXHI , Nov 27, 2020 :
    do they want me to buy a thousand dollar phone and not use it 🤷
     

    #5
  6. Praty_28
    KitKat Nov 27, 2020

    Praty_28 , Nov 27, 2020 :
    Screen burn in is a normal phenomenon and is not considered as a manufacturing defect hence it is not covered under warranty.
     

    #6
  7. J4t1np4r3kh
    OnePlus Accessory Tester Nov 27, 2020

    J4t1np4r3kh , via OnePlus 7 Pro , Nov 27, 2020 :
    I've been using it and I've not had screen burn in 🤷‍♂️

    Clearly it's down to how it's been used, right?
     

    #7
    Luarpc and Artemus. like this.
  8. G_Hamzah_Adam_GXHI
    Cupcake Nov 27, 2020

    G_Hamzah_Adam_GXHI , Nov 27, 2020 :
    yeah how it's been used, showing the status bar right
     

    #8
  9. Z1574584299480
    Cupcake Jan 9, 2021

    Z1574584299480 , Jan 9, 2021 :
    My display (OP 7 Pro) has a burn in too! I send it to OnePlus and they changed my display as part of the warranty.
     

    #9