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Oneplus 7 pro camera not working after android 11 update

  1. Hussur
    Eclair May 11, 2021

    Hussur , May 11, 2021 :
    Heyy guys, i have an issue with my OP7pro after updating it to android 11..
    My front cam just pops up but never worked after the update.. The main cam was working fine at the time.
    Two days before i have noticed that my main cam isnt also working... And my torch is also not working... To the torch its showing camera in use..
    I have downgraded the device to android 10 and still nothing changed..
    Need help guys... The customer service is not helpful...
     

    #1

  2. #2
  3. Hussur
    Eclair May 11, 2021

    Hussur , May 11, 2021 :
    Did u get the same issue?..
    Am confused because when i called the customer service, they said me to wait till the pandemic to stop. And take it to the service centre to replace the camera unit.. And they said, its better if i had the warranty left :/

    Also they said that... Maybe oneplus is going to push for another update as there are many complaints registered for the same
     

    #3
    sunny.kumar.0001 likes this.
  4. Abhirup1990 , via OnePlus 7 Pro Nebula Blue , May 11, 2021 :
    Yes this is a standard problem of one plus... Once they make the update it will start working if the camera is not broken though.
     

    #4
    lobovero and Hussur like this.
  5. Hussur
    Eclair May 11, 2021

    Hussur , via OnePlus 7 Pro , May 11, 2021 :
    Thanks bro... Will update asap after i take it to the customer service
     

    #5
  6. Surajsagar1
    Cupcake May 19, 2021


    #6
    lobovero likes this.
  7. Jigarkapadia
    Cupcake May 27, 2021

    Jigarkapadia , via OnePlus 7 Pro , May 27, 2021 :
    I have got the same problem, first it for the selfie camera and now just today the main camera is not working and flashlight I'd saying camera is in use. What the hell?
    Not really happy using the phone if updates mess up things.
    Please help out. !!
     

    #7
  8. Hussur
    Eclair May 27, 2021

    Hussur , via OnePlus 7 Pro , May 27, 2021 :
    I have got the security patch and bug fixes recently... The first update after the issues started showing up.. And now its showing as my camera maybe damaged
    1622104754072.jpg
     

    #8
    F1591151869093 likes this.
  9. Hussur
    Eclair May 27, 2021

    Hussur , via OnePlus 7 Pro , May 27, 2021 :
    When i contacted the customer care they said to wait till lockdown to stop so that we have to sent the phone to the oneplus main service centres... And they said that if its under warranty u are blessed😂😂😅

    Extended warranty is only great in these cases... And to redeem it we have to sent our phones to the main service centre.

    I got a update from a friend who faced the issue before me and he did as they asked.. And now he is without a phone for almost 50days plus..
     

    #9
  10. KalyanNo1
    Eclair May 27, 2021

    KalyanNo1 , via OnePlus 7 Pro , May 27, 2021 :
    What happened how much taking money for this ?
     

    #10
    F1591151869093 likes this.
  11. Alae Annassi
    Cupcake May 27, 2021


    #11
    sunny.kumar.0001 likes this.
  12. Ankita_S.
    OnePlus Bug Hunter Staff Member May 30, 2021

    Ankita_S. , May 30, 2021 :
    For analyzing this better we would need more details & to get this sorted out at the earliest, We've dropped you a personal message and would request you to respond to the same.
     

    #12
  13. Ankita_S.
    OnePlus Bug Hunter Staff Member May 30, 2021

    Ankita_S. , May 30, 2021 :
    We would like to check this further and have got in touch with you via personal conversation for more details.
    Please requesting you to respond to us at the earliest.
     

    #13
  14. Ankita_S.
    OnePlus Bug Hunter Staff Member May 30, 2021

    Ankita_S. , May 30, 2021 :
    For analyzing this better we would need more details & to get this sorted out at the earliest, We've dropped you a personal message and would request you to respond to the same.
     

    #14
  15. Hussur
    Eclair May 30, 2021


    #15
  16. G_Muhammad_Yousuf_HHGA , via OnePlus 7 Pro , May 30, 2021 :
    I am having exactly same issue, one week before my front cam stopped working and now after a week rear cam and torch light stopped working. I tried factory reset but it didn't worked. Did anyone here found a solution to this thread ?
     

    #16
    sunny.kumar.0001 likes this.
  17. TheF0rtress
    Cupcake May 30, 2021

    TheF0rtress , May 30, 2021 :
    I have the same issue. This is mad man. This isn't due to the user, it's the updates that's causing this problem to arise. Very disappointing. Can we make this issue viral of something? Why would we have to pay to fix issues caused by the company?
     

    #17
    sunny.kumar.0001 likes this.
  18. G_Muhammad_Yousuf_HHGA , via OnePlus 7 Pro , May 30, 2021 :
    Absolutely right !! This is just so pathetic that your phone cameras stopped working suddenly for no reason.
     

    #18
    sunny.kumar.0001 likes this.
  19. Ankita_S.
    OnePlus Bug Hunter Staff Member May 31, 2021

    Ankita_S. , May 31, 2021 :
    We would like to check this further and have got in touch with you via personal conversation for more details.
    Please requesting you to respond to us at the earliest.

    Regards,

    Ankita
     

    #19
  20. Ankita_S.
    OnePlus Bug Hunter Staff Member May 31, 2021

    Ankita_S. , May 31, 2021 :
    For analyzing this better we would need more details & to get this sorted out at the earliest, We've dropped you a personal message and would request you to respond to the same.

    Regards,

    Ankita
     

    #20