1
OnePlus 7 pro Front camera not working via OnePlus 7 Pro

  1. B1578302377884
    Cupcake May 25, 2021

    B1578302377884 , via OnePlus 7 Pro , May 25, 2021 :
    Front camera not working, tried clearing camera cache, uninstalling apps, nothing works.
    Currently on 11.0.1.1 update
    Can't open all apps that work with front cam, whatsapp, snapchat are not working.
     

    #1
    Nihal ozcicek likes this.

  2. #2
  3. J4t1np4r3kh
    OnePlus Accessory Tester May 26, 2021


    #3
  4. D1560375760435 , via OnePlus 7 Pro , May 26, 2021 :
    I have done that. They just tell you to wipe data and cache then do a factory reset. Which doesn't work. So then they want you to send it in for repair. Which will cost. Seems odd that a new update can cause a hardware issue that will cost me money to fix. It's not just me either. Many other reports about this issue
     

    #4
    Rashi_Bajaj and B1578302377884 like this.
  5. shatakshi_modi
    Cupcake Jun 3, 2021

    shatakshi_modi , Jun 3, 2021 :
    I have the exact same issue, the customer care person told me to perform the exact same steps, and I was told to get my phone checked too
     

    #5
    B1578302377884 likes this.
  6. B1578302377884
    Cupcake Jun 3, 2021

    B1578302377884 , via OnePlus 7 Pro , Jun 3, 2021 :
    There is lockdown in India right now, all the service centers are closed. Factory reset , clearing cache, latest update (version 11.0.1) aren't working. There is no service center open to get this fixed.
     

    #6
  7. shatakshi_modi
    Cupcake Jun 3, 2021

    shatakshi_modi , via OnePlus 7 Pro , Jun 3, 2021 :
    I just contacted OnePlus customer care they said they are working on the issue, and will have the patch update out soon
     

    #7
    Rashi_Bajaj and B1578302377884 like this.
  8. B1578302377884
    Cupcake Jun 3, 2021


    #8
  9. Abhi_RightNow , via OnePlus 7 Pro , Jun 3, 2021 :
    I think it's fine now
     

    #9
  10. H1559958880338
    Cupcake Jun 4, 2021

    H1559958880338 , via OnePlus 7 Pro , Jun 4, 2021 :
    Same issue, front camera popping up but nothing is displayed. Back camera working fine. Tried with multiple apps - camera, whatsapp etc. Face unlock doesn't work too.

    OS: 11.0.1.1
    Region: India
     

    #10
    B1578302377884 likes this.
  11. A1622815443634
    Cupcake Jun 4, 2021


    #11
  12. A1622815443634
    Cupcake Jun 4, 2021


    #12
  13. K1620135098822
    Cupcake Jun 6, 2021

  14. Abhi_RightNow , via OnePlus 7 Pro , Jun 6, 2021 :
    Service centre should have a solution
     

    #14
  15. Q1577331415421
    Cupcake Jun 8, 2021


    #15
  16. samveghi
    Cupcake Jun 8, 2021


    #16

  17. #17
  18. Drupad Vyas
    Eclair Jun 11, 2021

    Drupad Vyas , via OnePlus 7 Pro , Jun 11, 2021 :
    Same problem after updating tp latest update.
    Front camera pop ups and the screen goes blank.
    Can't do anything apart from Only force close app.

    Did factory Rest - didn't help.
    Customer care not providing timeline for resolution.
    They said wait till next update.
     

    #18
  19. Abhi_RightNow
    Froyo Jun 12, 2021

    Abhi_RightNow , via OnePlus 7 Pro , Jun 12, 2021 :
    Got the same response from them :(
     

    #19
  20. B1578302377884
    Cupcake Jun 13, 2021


    #20