0
OnePlus 7 Pro Ghost touchscreen issues and Spotify pausing

  1. M1576432999180
    Cupcake Feb 14, 2020

    M1576432999180 , Feb 14, 2020 :
    I purchased my OnePlus 7 Pro from Amazon and from day one have had issues with it randomly receiving inputs that I did not input. Random apps will open and if I have an app open already it will open up menus and select things.

    If I play a song on Spotify and put the phone to sleep mode and then put it in my pocket it will randomly pause the song but it i take it out my pocket it plays again and will keep doing unless I restart it.

    This happens with the default screen protector on and off and I have made sure the screen is clean.

    Model GM1913
    Android Version 10
    Build Number 10.0.3.GM21BA

    Was thinking just returning it because its faulty any other ideas?
     

    #1
  2. HermitDash
    Honeycomb Feb 14, 2020

    Best Answer
    HermitDash , Feb 14, 2020 :
    If you bought it from Amazon and it's still within the return period, request a replacement device or contact customer service to see what they can do for you.

    Otherwise it sounds like a hardware issue, if Amazon can't help you with another device; hit up support live chat and see what can be done.
     

    #2
    Liehjan likes this.
  3. Jester Smith
    Donut Feb 20, 2020 at 8:20 AM


    #3