OnePlus 7 Pro Ghost touchscreen issues and Spotify pausing

  1. M1576432999180
    Cupcake Feb 14, 2020

    M1576432999180 , Feb 14, 2020 :
    I purchased my OnePlus 7 Pro from Amazon and from day one have had issues with it randomly receiving inputs that I did not input. Random apps will open and if I have an app open already it will open up menus and select things.

    If I play a song on Spotify and put the phone to sleep mode and then put it in my pocket it will randomly pause the song but it i take it out my pocket it plays again and will keep doing unless I restart it.

    This happens with the default screen protector on and off and I have made sure the screen is clean.

    Model GM1913
    Android Version 10
    Build Number 10.0.3.GM21BA

    Was thinking just returning it because its faulty any other ideas?

  2. HermitDash
    Honeycomb Feb 14, 2020

    Best Answer
    HermitDash , Feb 14, 2020 :
    If you bought it from Amazon and it's still within the return period, request a replacement device or contact customer service to see what they can do for you.

    Otherwise it sounds like a hardware issue, if Amazon can't help you with another device; hit up support live chat and see what can be done.

    Liehjan likes this.
  3. Jester Smith
    Donut Feb 20, 2020 at 8:20 AM