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OnePlus 7 Pro having problems calling Google Fi subscribers

  1. sachockey Cupcake Jun 15, 2019 at 1:51 AM

    sachockey, Jun 15, 2019 at 1:51 AM :
    I have a OnePlus 7 Pro I bought unlocked from the OnePlus website. I have T-Mobile as my phone carrier. I have been having problems calling 2 people in particular and after talking to them I found out they both have Google Fi service.

    Symptoms:
    Try calling their number and phone goes back to dial pad, or pops error saying invalid number and beeps 3 times.

    Things I've Tried:
    1. I have removed both of them from contacts on my phone.
    2. I have dialed their numbers with 7, 10, and 11 digits
    3. I have dialed their number using *67 (I verified with them they aren't blocking me, but this would let us know for sure)
    4. I've gone to the T-Mobile store and had SIM card swapped and network settings checked
    5. I factory reset my phone

    Odd Things:
    If I call them while they are on the phone it rings through fine, but if they aren't on the phone then I get the symptoms stated above. I have tried this with both of the people I know on Google Fi, and this worked for both of them.
     

    #1