Here's the response I got;
Hi xxxx,
Greetings from Oneplus customer support.
I apologize for the delay in response.
In regards to your query, I would like to inform you that flashing the device will erase the data. I would request you to backup the data before performing the remote session.
Backing-up data before resetting the device
1. Install the
OnePlus Switch app from the Google PlayStore.
2. Launch the
OnePlus Switch app.
3. Allow all necessary permissions once prompted.
4. On the device, choose > Backup and Restore.
Select > New Backup
Select items to backup
Select > Backup Now.
Select > Done once backup is complete.
Note:
There are 2 different file patch for backup file depending on the app version:
5. Transfer backup files to a desktop computer. (File Path: Internal Storage > Backup)
C. Restoring from a back-up
1. Install the
OnePlus Switch app from the Google PlayStore.
2. Launch the
OnePlus Switch app.
3. Allow all necessary permissions once prompted.
4. On the device, choose > Backup and Restore.
5. Tap Restore Backup. A backup file will be automatically detected. Just make sure the backup file is already transferred to the phone's internal storage.
I hope the above information helps you.
Thank you for your time and patience.
If you have any further concerns or queries, please let me know.
Regards,
John Smith
OnePlus Customer support
John Smith 05/29/2020 03:13 AM
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