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OnePlus 7 Pro Losing Cell Signal

  1. J1608487948518
    Cupcake Dec 20, 2020

    J1608487948518 , Dec 20, 2020 :
    About a year ago, I started having issues with the mobile data suddenly dropping, and back then I sent it to be repaired. They told me it was a problem with the motherboard, which was replaced completely.

    For a while the phone worked nicely, but as of couple days ago the same issue is back... For now restarting the phone fixes it for a while but I'm unsure how long this workaround will work. Otherwise superb phone, but I cannot recommend it to anyone because of apparent lack of build quality.
     

    #81
  2. Insider44
    Cupcake Dec 27, 2020

    Insider44 , Dec 27, 2020 :
    Hi! Is this fixed by now? Please someone answer as I got limited time to replace the phone (it's second hand btw but from a shop). OP 7 has the same problem?
     
    Last edited: Dec 27, 2020

    #82
    ClassicMain likes this.
  3. sexyskunk
    Cupcake Dec 29, 2020

    sexyskunk , Dec 29, 2020 :
    The Same Here with a Austria 3 simcard and oneplus 6
     
    Last edited: Dec 29, 2020

    #83
    ClassicMain likes this.
  4. iverness
    Cupcake Dec 29, 2020

    iverness , Dec 29, 2020 :
    Any update from OnePlus? Having the same issue here in the UK. THREE network on OnePlus 7T Pro
     

    #84
    ClassicMain likes this.
  5. sexyskunk
    Cupcake Dec 29, 2020

    sexyskunk , Dec 29, 2020 :
    I am chatting with Tech-support (Lorena Christi) Right now...

    I could send the files with the logged Error during it was Happening. I am curious what is Happening now... Tech Support ist telling me that the Problem will BE solved over an OTA-update.

    Lets Hope!!!!

    Intern Ticket Numbers is: 201229-0052
     
    Last edited: Dec 29, 2020

    #85
  6. _Bharat_
    Gingerbread Dec 30, 2020

  7. sexyskunk
    Cupcake Jan 13, 2021 at 10:47 AM


    #87
  8. sexyskunk
    Cupcake Jan 13, 2021 at 11:35 AM

    sexyskunk , Jan 13, 2021 at 11:35 AM :
    I contacted the Support now. Wrote with Lorena again. She told me that the Ticket Numbers (she gave me) is Not valid. :mad::mad::mad:

    She wrote me that she has forgotten. She does not even have the Logs anymore.

    Guys, forget the Hope that someone will ever Help you with this Problem!
     
    Last edited: Jan 13, 2021 at 12:53 PM

    #88
  9. sexyskunk
    Cupcake Jan 13, 2021 at 12:57 PM

    sexyskunk , Jan 13, 2021 at 12:57 PM :
    ... i try calling the German support Number. I am listening to silly music now for 15 minutes... i think i give Up in 10 minutes or so. And then ITS over for me. It was my Last oneplus. I am sorry, i liked the Phone, but the Support is really terrible and not fixing this Problem since March ist Not acceptable.
     

    #89