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OnePlus 7 Pro Losing Cell Signal

  1. J1608487948518
    Cupcake Dec 20, 2020

    J1608487948518 , Dec 20, 2020 :
    About a year ago, I started having issues with the mobile data suddenly dropping, and back then I sent it to be repaired. They told me it was a problem with the motherboard, which was replaced completely.

    For a while the phone worked nicely, but as of couple days ago the same issue is back... For now restarting the phone fixes it for a while but I'm unsure how long this workaround will work. Otherwise superb phone, but I cannot recommend it to anyone because of apparent lack of build quality.
     

    #81
  2. Insider44
    Cupcake Dec 27, 2020

    Insider44 , Dec 27, 2020 :
    Hi! Is this fixed by now? Please someone answer as I got limited time to replace the phone (it's second hand btw but from a shop). OP 7 has the same problem?
     
    Last edited: Dec 27, 2020

    #82
    ClassicMain likes this.
  3. sexyskunk
    Cupcake Dec 29, 2020

    sexyskunk , Dec 29, 2020 :
    The Same Here with a Austria 3 simcard and oneplus 6
     
    Last edited: Dec 29, 2020

    #83
    ClassicMain likes this.
  4. iverness
    Cupcake Dec 29, 2020

    iverness , Dec 29, 2020 :
    Any update from OnePlus? Having the same issue here in the UK. THREE network on OnePlus 7T Pro
     

    #84
    ClassicMain likes this.
  5. sexyskunk
    Cupcake Dec 29, 2020

    sexyskunk , Dec 29, 2020 :
    I am chatting with Tech-support (Lorena Christi) Right now...

    I could send the files with the logged Error during it was Happening. I am curious what is Happening now... Tech Support ist telling me that the Problem will BE solved over an OTA-update.

    Lets Hope!!!!

    Intern Ticket Numbers is: 201229-0052
     
    Last edited: Dec 29, 2020

    #85
  6. _Bharat_
    Gingerbread Dec 30, 2020

  7. sexyskunk
    Cupcake Jan 13, 2021


    #87
  8. sexyskunk
    Cupcake Jan 13, 2021

    sexyskunk , Jan 13, 2021 :
    I contacted the Support now. Wrote with Lorena again. She told me that the Ticket Numbers (she gave me) is Not valid. :mad::mad::mad:

    She wrote me that she has forgotten. She does not even have the Logs anymore.

    Guys, forget the Hope that someone will ever Help you with this Problem!
     
    Last edited: Jan 13, 2021

    #88
  9. sexyskunk
    Cupcake Jan 13, 2021

    sexyskunk , Jan 13, 2021 :
    ... i try calling the German support Number. I am listening to silly music now for 15 minutes... i think i give Up in 10 minutes or so. And then ITS over for me. It was my Last oneplus. I am sorry, i liked the Phone, but the Support is really terrible and not fixing this Problem since March ist Not acceptable.
     

    #89
  10. V1611082464772
    Cupcake Jan 19, 2021

    V1611082464772 , Jan 19, 2021 :
    My microphone went bad on my 7 pro, had it under a year so T Mobile did a warranty replacement. The one I got must have been a refurb because it arrived at the store in t mobile just the phone by itself. The store tech did the data swap but I couldn't really see what he was doing (covid era) so I don't know if all of my setting are the same. My cell data now drops randomly when I am watching YouTube, just online or playing a game. It is very frustrating because my old phone never did this.

    I normally don't post when I research an issue and I consider myself tech savvy to find solutions from many threads. I was amazed by this thread, or specifically this problem is still on going.

    Edit: I turned off two location permissions to in app use only, maps and weather. All other location permissions are the same. I'll report back my findings.

    Edit edit: they sent me a new sim card, still not fixed. They are sending me a new phone. Fingers crossed.
     
    Last edited: Jan 24, 2021

    #90
  11. Netron
    Cupcake Feb 8, 2021


    #91
  12. pejeore
    Cupcake Mar 18, 2021


    #92

  13. #93