1
OnePlus 7 Pro No SIM card detected

  1. metabolicgpu
    Cupcake Jun 5, 2019

    metabolicgpu , Jun 5, 2019 :
    Hi there!

    I'm Kevin out of Dallas..

    Has anyone ever looked down at their new OnePlus 7 Pro and discovered it's somehow unable to read the SIM card slot?

    I had a Verizon SIM in slot one, for weeks it worked fine then one day last week it would not call, have internet, nor text.

    Both SIMs detected no SIM. A restart would not help. I had to get home and eject the SIM tray and restart a couple times.

    No issues since... very odd
     

    #1
    Purusharth_Dwivedi likes this.
  2. tichikaw
    Cupcake Jun 6, 2019

    tichikaw , Jun 6, 2019 :
    I'm having a same issue here with Google Fi Sim card.
    I have tried both sides of Sim card slots.
    Hoping to get an answer here
     

    #2
  3. metabolicgpu
    Cupcake Jun 6, 2019


    #3
  4. tichikaw
    Cupcake Jun 6, 2019

    tichikaw , Jun 6, 2019 :
    Nope. I just got the phone today actually.
    I restarted couple of times, but it just says "no sim card".
    I'll try restarting more when I get home.
     

    #4
  5. dave--tk64
    Cupcake Jun 19, 2019

    dave--tk64 , Jun 19, 2019 :
    I'm having a similar problem. I just received my phone and inserted the sim card in it and did the 9.5.8 update but I didn't check if it was working before update. now it seems like it see the sim card but I don't have any mobile network and I can't call... tried reboot, reset, ejecting and reinsert sim card but didn't work... I'm worried I received a faulty device.
    1560920043484.jpg

    1560920043519.jpg
     

    #5
  6. metabolicgpu
    Cupcake Jun 19, 2019

    metabolicgpu , Jun 19, 2019 :
    Which device do you have?

    I have the default OnePlus 7 Pro high end (dual SIM) Nebula Blue 256gb 10gb RAM.
     

    #6
  7. metabolicgpu
    Cupcake Jun 19, 2019

    metabolicgpu , Jun 19, 2019 :
    Is this the correct place to discuss bugs? I've probably not looked again hard enough since I was a new user and denied access at the support forms
     

    #7
  8. Blue-agila
    Ice Cream Sandwich Jun 19, 2019

    Blue-agila , Jun 19, 2019 :
    Check that the APN settings are correct
     

    #8
  9. dave--tk64
    Cupcake Jun 19, 2019

    dave--tk64 , Jun 19, 2019 :
    finally I check the apn and everything was correct. but after inserting a sim from another company it kind of unlocked and now works fine in my carrier. thank you for your help :)
     

    #9
  10. adioneplus7p
    Eclair Jul 22, 2019

    adioneplus7p , Jul 22, 2019 :
    same is the case with me. After the recent update, none of the sims are working in my OnePlus 7 pro.
     

    #10
    Mayank_Khurma09 likes this.
  11. Paulo Viana
    Eclair Jul 29, 2019

    Paulo Viana , Jul 29, 2019 :
    Olá você ainda tem esse problemaHello you still have this problem? Sometimes when you restart the device, slot 1 appears without chip inserted, even being there, this is frustrating
     

    #11
  12. Mayank_Khurma09
    Cupcake Aug 10, 2019

    Mayank_Khurma09 , Aug 10, 2019 :
    I'm having same issue
     

    #12
  13. Mayank_Khurma09
    Cupcake Aug 10, 2019

    Mayank_Khurma09 , Aug 10, 2019 :
    I'm having similar issue. Last weekend I applied the patch that was released and since then I have had no network. I tried multiple network provider Sim card but my phone doesn't detect any of them and all those Sim cards work in other phones fine. I've been using my OP7 Pro for last 2 months and it has no water or physical damage. I called support and they had me do a hard reset on the phone but it didn't fix it. I broke after I applied the patch. I talked to the support for last few days on daily basis and I'm being told everyday that somebody will contact me and do a remote flash on my device but I'M haven't heard back from any one.
     

    #13
  14. Mayank_Khurma09
    Cupcake Aug 10, 2019

    Mayank_Khurma09 , Aug 10, 2019 :
    Any suggestions or thoughts are appreciated
     

    #14
  15. adioneplus7p
    Eclair Aug 10, 2019

    adioneplus7p , Aug 10, 2019 :
    contact and visit nearest service center. They reported a motherboard issue in my case. they will resolve the issue free of charge as the mobile is in warranty
     

    #15
  16. Paulo Viana
    Eclair Aug 10, 2019

    Paulo Viana , Aug 10, 2019 :
    [QUOTE = "Paulo Viana, post: 20600019, member: 2234791"] Olá você ainda tem esse problemaOlá, você ainda tem esse problema? Às vezes, quando você reinicia o dispositivo, o slot 1 aparece sem o chip inserido, mesmo estando lá, isso é frustrante [/ QUOTE]
    mesma coisa acontece aqui, tenho que retirar a gavetasame thing happens here, I have to remove the drawer to work again, very frustrating
     

    #16
  17. Mayank_Khurma09
    Cupcake Aug 10, 2019

    Mayank_Khurma09 , Aug 10, 2019 :
    I don't have a service centre here in Canada. I'll talk to the support and see where do I need to take my phone or send it to get it repaired. Would the motherboard start causing problem after the update because it was working fine since I purchased it ?
     

    #17
  18. adioneplus7p
    Eclair Aug 10, 2019

    adioneplus7p , Aug 10, 2019 :
    I too was not convinced about the motherboard issue as how could a software update lead to problem in hardware, but they solved the issue and reported that the motherboard had some problem. I didn't care much as I was concerned with the problem getting solved..not on how they solve the problem.
     

    #18
  19. Mayank_Khurma09
    Cupcake Aug 10, 2019

    Mayank_Khurma09 , Aug 10, 2019 :
    lol. Thanks for replying and your help. I really appreciate it. After they remote flash the software on my phone I'll ask them where I need to send my phone.
    Thanks alot
     

    #19
    adioneplus7p likes this.
  20. Limeybastard
    Froyo Aug 10, 2019

    Limeybastard , Aug 10, 2019 :
    Similar, I removed my sim and put it in slot 2 and it didn't see it. After removing and trying a few times it worked. My device was two days old. Manufacturer date June 16th 2019.
     

    #20