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Oneplus 7 Pro not connecting to mobile data?

  1. G1570908035688
    Cupcake Apr 12, 2021

    G1570908035688 , Apr 12, 2021 :
    Hey, I just woke up this morning and my phone will not connect to my data, it shows an exclamation mark next to the LTE symbol and it will not let me google anything or send texts. I have tried resetting my APN, reinserting the SIM, rebooting, i cant seem to figure out what it is. Does anyone have any fixes? It is very hard for me to only use wifi to get connection throughout my day as I move around quite a bit. I appreciate any and all help! Thank you.
     

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    #1
  2. drl431
    Community Hero 2020 Apr 12, 2021

    drl431 , Apr 12, 2021 :
    Hi, could be a temporary issue with your network provider, but you can try resetting the networks:
    Settings > System > Reset options > Reset WiFi, mobile & Bluetooth.
     

    #2
    Caoimhín and J4t1np4r3kh like this.
  3. G1570908035688
    Cupcake Apr 12, 2021

    G1570908035688 , Apr 12, 2021 :
    Hey there thanks for responding so fast. I tried doing the reset and now it just shows an h with the exclamation point im not really sure what the h means but im on AT&T if that helps?
    update it went back to LTE with the exclamation point for a brief moment and now it just shows the the bar with the letter h next to it
    update part 2 apparently theres an outage in my area right now, will update later if anything changes
     
    Last edited: Apr 12, 2021

    #3
  4. J4t1np4r3kh
    OnePlus Accessory Tester Apr 12, 2021

    J4t1np4r3kh , Apr 12, 2021 :
    The H stands for HSPA (High Speed Downlink Packet Access) and is faster than 3G (also referred to as 3G+)

    The exclamation mark means that it is connected to the network, but there is no Internet access. Given you've said there is an outage, I presume the exclamation mark will go away once the network issues are sorted
     

    #4
    adi.muhic and drl431 like this.
  5. adi.muhic
    Froyo Apr 12, 2021

    adi.muhic , via OnePlus 7 Pro , Apr 12, 2021 :
    This happens when there's an issue with mobile network operator. It means they have some problems and LTE/4G is currently unavailable because of the technical problem they have. Everything's fine with your mobile, don't worry. Happened to me numerous times, specially when the weather is bad etc.
     

    #5