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OnePlus 7 Pro not turning on

  1. BogdanSonnenwirth Cupcake May 24, 2019

    BogdanSonnenwirth, May 24, 2019 :
    so I had about 80% battery and I decided to restart my phone. Once I pressed the restart button, the phone did not turn on. I plugged my phone to the charger for about 10 minutes. I tried holding the power button for 15 seconds and I also tried the power and the volume down buttons, but nothing is working. Any other suggestions?

    The phone is brand new and I used it for like 2 days. No physical damage at all and has the current software update.
     

    #1
    Arjunica likes this.
  2. bhaumikbheda Gingerbread May 24, 2019

    bhaumikbheda, May 24, 2019 :
    That's super weird! I think @Crystal Z. or @Ruby G. can help you better.
    Since it has only been 2 days, you can also go ahead and try getting it replaced by going to your orders under your account and initiate RMA by tapping on Apply RMA.
     
    Last edited: May 24, 2019

    #2
    Abhi Dahiya and jstiggie like this.
  3. T1527226241767 Cupcake May 24, 2019


    #3
  4. T1527226241767 Cupcake May 24, 2019


    #4
  5. bhaumikbheda Gingerbread May 24, 2019


    #5
    Ruby G. likes this.
  6. T1527226241767 Cupcake May 24, 2019


    #6
  7. BogdanSonnenwirth Cupcake May 24, 2019

    BogdanSonnenwirth, May 24, 2019 :
    I did apply for an RMA. They said that I should get a new phone in 7-10 business days which really sucks because I waited so long for this phone and it's not working...

    Right now, I am trying to drain the battery by leaving it unplugged for a while (12 hours or so), then I will plug it in again and hold the power button and see if that works.

    I researched a bit on this issue and apparently people have been complaining about this since the OnePlus 1. Absolutely completely disgraceful on their behalf to continue having this problem after several years
     

    #7
  8. bhaumikbheda Gingerbread May 24, 2019

    bhaumikbheda, May 24, 2019 :
    There can be anomalies in some devices because of various issues in the manufacturing, assembly and other process.
    Good thing is they are ready to do the RMA, so it's better than trying to find a solution for now and then again land in the same place after a few days/weeks/months and then RMA will not be possible.

    My personal suggestion - waiting for 7-10 days will be more fruitful than regret over the faulty device and have bad fate for OnePlus.
     

    #8
  9. jurschel Gingerbread May 24, 2019

    jurschel, May 24, 2019 :
    They have a quality problem with this run of phones. Don't wait and RMA before the 15 days it up.
     

    #9
  10. Stealthie1 Froyo Jun 6, 2019

    Stealthie1, Jun 6, 2019 :
    Just happened to me.. Guess I'll be taking it back to tmobile . Not sure I'll try this phone again
     

    #10
  11. Surya_Shailendra_UK Cupcake Jun 19, 2019


    #11
  12. ctapia99 Cupcake Jun 23, 2019

    ctapia99, Jun 23, 2019 :
    This worked for me. Thanks.
     

    #12
  13. Stealthie1 Froyo Jun 23, 2019

    Stealthie1, Jun 23, 2019 :
    Actually my phone battery ended up dying and it came back on when I charged it. So whatever happened that night I guess even though the screen was off.. The battery was draining. After that I switched to the international firmware and I haven't had a problem since
     

    #13
  14. F_Maximilian_Fuchs_hVjD Donut Jun 23, 2019

    F_Maximilian_Fuchs_hVjD, Jun 23, 2019 :
    Worked for me. Thanks
     

    #14
    B1562789201413 likes this.
  15. F_Guillermo_Eduardo_Orte Froyo Jun 23, 2019

    F_Guillermo_Eduardo_Orte, Jun 23, 2019 :
    Phone went. In to hard brick ez fix like it was said b4 volume up and power... Never press both volume went off will send the phone on hard brick
     

    #15
  16. Kamiyab123 Cupcake Jun 29, 2019

    Kamiyab123, Jun 29, 2019 :


    Surya_Shailendra_UK

    Hi, Could you try holding the "Volume up" and power button , It has worked for me. Not volume down ok​


    worked for me thanks!!
     
    Last edited: Jun 29, 2019

    #16
  17. muellerman777 Donut Jun 30, 2019

    muellerman777, Jun 30, 2019 :
    Hello!
    My phone went just off and the only thing that make it work again was the "Power and Volume up" method.
    But I even don't know why it went off by nothing...
    Do you think it is an hardware issue?
     

    #17
  18. M1558387534709 Cupcake Jul 10, 2019

    M1558387534709, Jul 10, 2019 :
    Hi, I also meet this issue, and the customer service even not provide a return label for this repair, I am living in CA, and need to drop off to TX. How can I contact any customer service?
     

    #18
  19. JaKobe Jensen Cupcake Jul 18, 2019

    JaKobe Jensen, Jul 18, 2019 :
    Thank you so much, thus same thing happen to me. I got to this morning and it was doing that. I was freaking out, I tried doing everything but it wasn't working but trying the "Volume up and Power Button" combination works. But this is such an annoying thing to happen
     

    #19
  20. malidan Marshmallow Jul 18, 2019


    #20