Penny X., May 15, 2019 : Friends, We know you're excited to get your hands on the OnePlus 7 Pro! To make the process as easy as possible, we’ve whipped up a little guide to help guide you through your order. [Availability] Open sales at oneplus.com start on May 17 in North America, while our friends in Europe will be able to join a community drop on May 15 in Europe with priority shipping and Crash/ Drop and Breakage insurance (6 months) at half off. We’ll update this thread as new information comes in. Feel free to ask questions in the comments. [Versions] 4 versions of the OnePlus 7 Pro will be available when open sales/community drop start. During the order process, we’ll give you an estimated delivery time of your device. [Shipping regions] The OnePlus 7 Pro will be available in the following regions: North America Canada, United States Europe Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, Netherlands, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia, United Kingdom APAC India (oneplus.in), Hong Kong We are always looking to make our products available in new regions. So, if your region isn’t listed above, please keep an eye on our channels for updates on product availability. [Shipping] All phone orders will automatically receive free standard shipping. For a faster and more efficient shipping experience, Priority shipping is available at a flat rate. Accessories and Gear will also be available for standard and priority shipping at a flat rate. The standard shipping rate for Gear will continue to be determined by weight. We'll have some sweet offers for launch week, so stay tuned! [How to order the OnePlus 7 Pro online] Login to your OnePlus account. If you don’t have a OnePlus account, you can register one for free at https://www.oneplus.com/account/sign-up. You can register using your personal email, Facebook, or Google account. Once you’ve registered your account, simply log in at https://www.oneplus.com/account/sign-in. Choose your regional store based on your shipping address. Please remember, it’s extremely important to select the correct region based on your shipping address before placing an order. Choose the regional store based on the country you want your phone to be shipped to. Order your device at https://www.oneplus.com/oneplus-7pro. Select your desired device version to start the order process. Follow the steps shown to complete your order. You can also find the following information on this page: The delivery options available for your location. The estimated dispatch time of your order. 5. Add special offers. During the order process, you’ll also be able to add special offers to your order. Please take a minute to check out our assortment of bundles and accessories. [Exclusive Open Sales Offer] Calling all Students Order the OnePlus 7 Pro through our Student Program to receive 5% off your device, and 10% off all accessories. Learn more at https://www.oneplus.com/student-program Refer Your Friends Offers for the OnePlus 7 Pro starts May 8 Offers for the Bullet Wireless 2 starts May 14 Learn more at https://www.oneplus.com/referral Trade in Now! Trade in any smartphone for a great price to upgrade to the OnePlus 7 Pro. Learn more at https://www.oneplus.com/trade-in [Terms of Usage for Vouchers] Only one coupon can be used per order. Multiple voucher codes cannot be applied to the same purchase. The difference in value between your coupon and your purchase cannot be redeemed for cash. Should you refund your purchase, you will not be able to reuse your coupon. [FAQ] Q: Why can’t I see my order history? A: Sorry for the inconvenience! You may experience some delays when you try to retrieve your order history, due to high traffic on our website. Please check back later to review your updated order history. If your problems persist, please don’t hesitate to reach out. Q: I paid twice with two different payment methods. How can I fix this? A: No worries. Just let us know your order number, email, and which payment method you would like for us to cancel. Q: Why did my order get cancelled? A: Once you've checked out, you have up to 30 minutes to complete the payment for your order before it is automatically cancelled. Q: I can’t cancel my order. What should I do? A: We can cancel the order from our end. Just submit a request to cancel your order and include your order number and the email address associated with the order you wish to cancel. Q: How do I know if a product is out of stock? A: When you select your desired model, the product webpage should display the availability and estimated delivery time of the device. If your chosen model is out of stock, you can hit the "Notify me" to receive a restock notification once the device is available. Q: My order status has not been updated. Why does it say that the order has not been paid, even though I just submitted my payment? A: It may take up to 5 minutes for PayPal and others payment methods to process and send us your payment status. Q: Why is my PayPal taking forever to load? A: It can take between 10 to 30 seconds to process your payment through PayPal. Q: How many devices can I get per order? A: You can purchase a maximum of 4 devices per order. Got questions? Ask away in the comments. We're here to help. Never Settle.