OnePlus 7 PRO shutdown bug, issue.

  1. OStratoO
    Froyo Aug 10, 2019

    OStratoO , Aug 10, 2019 :
    My OnePlus 7 PRO in the past week shutdown automatically twice already. I am afraid that he can shutdown forever.
    The only way I managed it to go alive again was holding the volume up and power keys during 15 seconds and it restarts.

    How many off you are getting the same issue?

  2. malidan
    Nougat Aug 11, 2019

  3. DeathMoJo
    Gingerbread Aug 11, 2019

    DeathMoJo , Aug 11, 2019 :
    Happy to see more adopting the 90mhz screen. The 7 pro has spoiled me in terms of usability, speed and smoothness.

  4. kalaiselvan111
    Cupcake Aug 12, 2019

    kalaiselvan111 , Aug 12, 2019 :
    I am also facing the same problem.
    Is it a hardware problem or any software bug? Do you have any idea?

    AbhiNik7 likes this.
  5. OStratoO
    Froyo Aug 12, 2019

    OStratoO , Aug 12, 2019 :
    I'm testing some stuff to figure out.

    kalaiselvan111 likes this.
  6. thilek23
    Donut Aug 12, 2019

    thilek23 , Aug 12, 2019 :
    It happened to me twice and i just noiced the phone was off/blackout when i needed to check something. This is not a good user experience specially if someone trying to contact you for any emergencies.

    N1578033167675 likes this.
  7. kalaiselvan111
    Cupcake Aug 12, 2019

    kalaiselvan111 , Aug 12, 2019 :
    Are you from any Android development community?

    Is this could be because of Bluetooth. Recently I started using fitness band which is always on and connected.

    I am experiencing this problem only after using fitness band.

  8. thilek23
    Donut Aug 12, 2019

    thilek23 , Aug 12, 2019 :
    I been using fitness band since I got the phone. this issue started after my last os update.

    M1589112576210 likes this.
  9. kalaiselvan111
    Cupcake Aug 12, 2019

    kalaiselvan111 , Aug 12, 2019 :
    yes, for me as well, issue started after last OS update

  10. Nbxmedic
    Cupcake Aug 24, 2019

    Nbxmedic , Aug 24, 2019 :
    My OnePlus 7 pro shutdowned last night on its own with charge on the battery causing me to miss my alarm clock for work. This is the second time that it has happened in the few months that I have owned the phone. Both times I was able to restart it by holding vol. and power key at the same time.

    mjdb71 likes this.
  11. mjdb71
    Gingerbread Aug 31, 2019

    mjdb71 , Aug 31, 2019 :
    I had the same. 2 different nights the phone shutdown by itself while it was charging. This is already my second OP7 Pro, first had a fault alert slider that did not go into silent mode after 1 week.

  12. sergio.lobianco
    Eclair Sep 1, 2019

    sergio.lobianco , Sep 1, 2019 :
    Worst of all is the neglect of a Chinese company that wants to dominate the American market, with so much contempt for its consumers, for me, that I have bought all the OPs, now I have the OP7 Pro, and it will surely be the last of the OP unfortunately for the little case with consumers.

  13. dantusris
    Gingerbread Sep 16, 2019

    dantusris , Sep 16, 2019 :
    Hi All,
    I had this issue too. This is what I did and recommend you there same.

    Initially I contacted support and they asked me to factory reset my phone. After the reset, on the 9th day and the 10th day I faced random shutdown.
    I called them again and they asked me to raise a RMA as the phone is technically still under 1 year warranty and would need some types of repairs.
    They would send you a FedEx shipment bill. Use it to send it to Acer repairs. They are based in TX and the shipment should be overnight.
    Your should hear back from them in few days and over the next week you would receive a repaired phone back by FedEx with a tracking number.

    I am still testing it out real time as I just received it back today.

    Their email may not much detail to what exactly was fixed. Upon checking with the customer support, I found out that the motherboard was replaced and has a new IMEI number (s) on it.

    Please make sure that you call them to walk through the RMA process clearly bse their instructions in the email and on the website are slightly different and could be confusing.

    Hope this helps.


  14. Tim286
    Eclair Sep 17, 2019

    Tim286 , Sep 17, 2019 :
    I am on the global firmware on the gm1910 asian model no issue here so far


  15. #15
    tobintony likes this.
  16. tobintony
    Cupcake Nov 21, 2019

    tobintony , Nov 21, 2019 :
    Have this Same issue with my 7 pro,,,,it started after the android 10 update..... every 3 or 4 days it repeats... whenever a call arrives.. phone simply Power off by itself

  17. EddieRock
    Cupcake Nov 21, 2019

    EddieRock , Nov 21, 2019 :
    I have this same issue. Started about a week after I purchased it on release date. It's happened 20-30 times. I opened a thread as well here in the forum.

  18. nish2089
    Cupcake Nov 21, 2019

  19. B1574352386638
    Cupcake Nov 22, 2019

    B1574352386638 , Nov 22, 2019 :
    I heard quite a few people faced the issue where their phone switched off and wouldn't start no matter what. Then it rebooted by itself in some time.

    I bought my OP7P a week back and I experienced the issue too. My phone screen went off and nothing I did could wake it up. The phone was still on as I got haptic feedback from the notification slider. But it wouldn't turn on. Then 15-20min later the screen came back to life.

    And yesterday I experienced the same thing but for a much lesser time.

    Can anyone chime in and tell me if they faced the same thing? I'd like to find out if this is a widespread issue that will become prominent as the phone becomes old.
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    Last edited: Nov 23, 2019

  20. B1574893543917
    Cupcake Dec 22, 2019

    B1574893543917 , Dec 22, 2019 :
    I have a brandnew oneplus 7T pro 8/256GB And it shuts down every time I am inactive for half an hour I have this phone one day and already issues as severe as this.

    AbhiNik7 likes this.