6
Sound Oneplus 7 Pro Speakerphone Issues

  1. baileyhood
    Eclair Oct 17, 2019

    baileyhood , Oct 17, 2019 :
    I am on Open Beta 3 and I keep having issues with my speakerphone. I am trying to figure out whether it's a hardware problem or a software problem and I'm terrified it's a hardware problem. I have the Oneplus 7 Pro 12GB Nebula Blue so please tell me you are having this issue as well so I know it's a software problem. When on calls, I am using VoLTE. Not sure if this matters but I'm trying to provide as much detail as possible. Anyway, when I'm talking to someone and I have it on speakerphone, the person on the other end sometimes says that I'm cutting in and out or they can't hear me good. I use speakerphone a lot and I estimate this happens about 5-10% of the time from what they people on the other end of the line tell me. This also happens even when I have excellent service. So, does anyone else have this issue? Any input and/or suggestions would be appreciated. Thanks
     

    #1
  2. baileyhood
    Eclair Oct 18, 2019


    #2
  3. NeverSettleByeOnePlus
    Honeycomb Oct 19, 2019


    #3
  4. Carkid367
    Cupcake Oct 29, 2019

    Carkid367 , Oct 29, 2019 :
    I actually have the same issue and I'm not in the beta. This has been happening since I got my phone and I didn't know if the 7 pro speaker was just poor quality.
     

    #4
    Pratheekh Chandra and wsladejr like this.
  5. baileyhood
    Eclair Nov 3, 2019

    baileyhood , Nov 3, 2019 :
    FINALLY! I thought I had a faulty device. I just now saw this message or I would have got back sooner. What service provider are you on? I am on AT&T in the USA. I'm wondering what the cause is. I have tried all the Android 10 stable software versions. I have tried all the beta software versions. I also tried the latest Android 9 stable software. So, the issue has nothing to do with being on beta. I just want to know what the problem is.
     

    #5
  6. Carkid367
    Cupcake Nov 3, 2019

    Carkid367 , Nov 3, 2019 :
    I'm on Verizon. I have a 7 Pro 12gb as well. On stable software here. I think they cut off certain mics during the calls. You would think that would be a big issue
     

    #6
  7. baileyhood
    Eclair Nov 3, 2019

    baileyhood , Nov 3, 2019 :
    You heard of anyone else having this issue?
     

    #7
  8. saikiran4ever
    Jelly Bean Nov 3, 2019

    saikiran4ever , Nov 3, 2019 :
    All the OnePlus phones seem to have the same issue. I have used OnePlus 1 & 3 and have a OnePlus 7 pro now. All these phones had this issue.

    I heard it's due to heavy noise cancellation (i think it's called compression) that they do on their phones. I stopped taking calls on speaker phone as the microphone tends to compress more it seems.
     

    #8
    wsladejr likes this.
  9. baileyhood
    Eclair Nov 4, 2019

    baileyhood , Nov 4, 2019 :
    So do you think the compression is done by the phone's software? If so, I'm wondering if a custom ROM might fix this issue?
     

    #9
  10. saikiran4ever
    Jelly Bean Nov 5, 2019

    saikiran4ever , via OnePlus 7 Pro , Nov 5, 2019 :
    Maybe. We can try.
     

    #10
  11. arunSRkumar
    Donut Nov 5, 2019

    arunSRkumar , Nov 5, 2019 :
    There an easy way to verify if your hardware is ok.

    Play some offline content (music/video) to check your speaker's sound.
    Record yourself and play it back to check.
    Use a headset to first check.If the audio is ok then play the same on the speaker.
    The above two will check if your speaker is faulty or not.If the audio keeps cutting here then probably its something funny with the speaker on your device.

    Stream some videos on youtube preferably at max quality and check the speaker audio.
    Then record some audio/video and send it over via a messaging app(whatsapp/snapchat) to a friend.Check if the audio is cutting there as well.If so then the problem probably has to do with cellular reception.Try a different SIM to verify.
     

    #11
  12. wsladejr
    Donut Nov 9, 2019

    wsladejr , via OnePlus 7 Pro , Nov 9, 2019 :
    I can't use my phone on speakerphone at all. The mics are terrible or apparently cut out constantly and nobody can ever hear me. Very frustrating and unacceptable on a "flag ship device". OnePlus needs to address this.
     

    #12
  13. N1559342222299
    Cupcake Jan 23, 2020

    N1559342222299 , Jan 23, 2020 :
    I have the exact same issue. I use my phone almost exclusively in speakerphone mode, and have come to find that, without exception, the people I'm speaking with IMMEDIATELY complain about call quality. It's bad enough that I'm considering returning this phone. Too bad because I really like it otherwise, but what good is a phone that you can't use as... a phone?

    My first OnePlus device...
     

    #13
  14. arunSRkumar
    Donut Jan 23, 2020

    arunSRkumar , Jan 23, 2020 :
    I too am facing a simillar issue,call quality on speaker is bad.i tried it on a normal call, whatsapp and skype. Fix it please
     

    #14
  15. telrod11
    Cupcake Jan 27, 2020


    #15
    G1581445716809 likes this.
  16. G1581445716809
    Cupcake Feb 12, 2020

    G1581445716809 , Feb 12, 2020 :
    Yes, I have the speakerphone problem as well (brand new device) .
    Went onto chat with their support people .
    They claimed they'd had no reports of speakerphone issues (I mentioned reddit etc were full of complaints ).

    They got me to reset WiFi,mobile and Bluetooth for some reason, which actually seemed to help for a couple of days (no idea why )
    Now back to poor quality over speakerphone
     

    #16
  17. W1580547840297
    Cupcake Mar 9, 2020

    W1580547840297 , Mar 9, 2020 :
    I am having the exact same problem. and my Uncle has the same device on a different network as is also facing the same issues.

    I'm coming from a BlackBerry which I often used on speakerphone for conference calling whilst in work.

    Does anyone know if there is a fix for this?

    Very disappointed. it's the only things that's lacking for me.neverything else is amazing for my first oneplus device I love it.
     

    #17
  18. O1580182216846
    Cupcake Mar 17, 2020

    O1580182216846 , Mar 17, 2020 :
    Having this issue with the 7T. seems like a software problem imo. or noise cancellation isn't working as well
     

    #18
  19. Deactivated User
    Mar 18, 2020


    #19
  20. TVickers51
    Cupcake Mar 19, 2020

    TVickers51 , Mar 19, 2020 :
    I'm also having the same mic problems when using the speaker phone on calls. The other person says I cut in and out and sound like I'm under water. How do we get a response from OP. I've even emailed support.
     

    #20
    Huntercsmith40 likes this.