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OnePlus 7 Pro Stuck in RMA HELL! Terrible customer service.

  1. insomnia77
    Froyo Jun 12, 2019

    insomnia77 , Jun 12, 2019 :
    That's very unfortunate. This is the sole reason why I have not order the 7 pro.
     

    #41
    Borijess3 likes this.
  2. Borijess3
    Froyo Jun 13, 2019

    Borijess3 , Jun 13, 2019 :
    Can you believe this. I think OnePlus is trolling me.
    They just cancelled my RMA for a second time and created a third. Are you f**king kidding me!



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    #42
  3. Borijess3
    Froyo Jun 13, 2019

    Borijess3 , Jun 13, 2019 :
    After having a voice call and a chat today I finally got some movement on my third RMA. Yes third RMA. Finally they got there crap together. Thank you to the people @SoniaB @B_Wrath they helped escalate this RMA.
     

    #43
    B_Wrath and toastytoast1234 like this.
  4. Borijess3
    Froyo Jun 13, 2019

    Borijess3 , Jun 13, 2019 :
    Here is the pic I wanted to see a couple of weeks ago.



    1560444317297.jpg
     

    #44
  5. X1542733448240
    Donut Jun 13, 2019

    X1542733448240 , Jun 13, 2019 :
    Terrible customer service is an understatement. According to the live chat I am on the Acer service center failed my inspection for a faulty earpiece speaker due to a supposed scratch on the device that was sent back a day after I received it.
     

    #45
    Borijess3 likes this.
  6. Borijess3
    Froyo Jun 13, 2019

    Borijess3 , Jun 13, 2019 :
    I will receive my replacement phone next week Tuesday the 18th. One month later SMH.
     

    #46
  7. Y1541003265932
    Cupcake Jun 15, 2019

    Y1541003265932 , Jun 15, 2019 :
    Hey, so an update on my part.

    I received my phone yesterday. Did not talk to anyone from OnePlus since my last post. On Monday, I received an email about my phone being sent by FedEx. A day before OnePlus sent me an email. It was exactly 12 days after them receiving my device.

    I wish that they would communicate throughout the whole process. When they received the phone, when they start inspecting, what was the problem, etc. Or maybe even an email saying, " hey, we are receiving an influx of OnePlus devices at the moment and the Acer team is working on inspecting all these devices". Had I not talked to live chat I would have been left in the dark for x business days and then would receive a email from FedEx saying a package is sent to me.

    I do feel so bad for others who are going through this and hope you get your issue resolved.

    As for the refunding the phone and repurchasing it. For my case, I was charged with a foreign fee and that would have been nonrefundable.
     
    Last edited: Jun 15, 2019

    #47
  8. Borijess3
    Froyo Jun 15, 2019

    Borijess3 , Jun 15, 2019 :
    Here goes an example of the difference in RMA and CS process. I just sent my 2 month old defective Galaxy Buds this past Monday. I will be getting my new buds this upcoming Monday. One week turnaround time with a prepaid shipping label supplied. OnePlus if you want to roll with the big boys you have to treat your customers better.
     

    #48
  9. Borijess3
    Froyo Jun 21, 2019

    Borijess3 , Jun 21, 2019 :
    So finally got my phone this past Monday. That was entire month since my original order. OnePlus refunded me my shipping and sent me the nylon OnePlus case. Still I would give that back if they would just get the RMA crap fixed.
     

    #49
    G_Manos_Koutras_repk and B_Wrath like this.
  10. B_Wrath
    Marshmallow Jun 21, 2019

    B_Wrath , Jun 21, 2019 :
    Glad that you got back your phone finally. Hope it works out well for you.
     

    #50
    Borijess3 likes this.
  11. iamyoezus
    Donut Jun 21, 2019

    iamyoezus , Jun 21, 2019 :
    Sucks to hear stories like these. My trade in process and voucher process went smoothly. Definitely makes me worried for next years upgrade.
     

    #51