Hey, so an update on my part.
I received my phone yesterday. Did not talk to anyone from OnePlus since my last post. On Monday, I received an email about my phone being sent by FedEx. A day before OnePlus sent me an email. It was exactly 12 days after them receiving my device.
I wish that they would communicate throughout the whole process. When they received the phone, when they start inspecting, what was the problem, etc. Or maybe even an email saying, " hey, we are receiving an influx of OnePlus devices at the moment and the Acer team is working on inspecting all these devices". Had I not talked to live chat I would have been left in the dark for x business days and then would receive a email from FedEx saying a package is sent to me.
I do feel so bad for others who are going through this and hope you get your issue resolved.
As for the refunding the phone and repurchasing it. For my case, I was charged with a foreign fee and that would have been nonrefundable.
Last edited: Jun 15, 2019
