oneplus 7 pro voice call issue (earpiece vs speaker mode)

  1. j321123123
    Donut Jun 24, 2019

    j321123123 , Jun 24, 2019 :
    Today i found out a voice call issue. when i call either phone no. or using app(whatsapp, line,...), if i talk in earpiece mode other side hear my voice very muddy sound but when i talk in speaker mode they can me crisp and clear. I dont know this issue occur after latest firmware update or not. I had try call other who using OP7 too and i hear the same thing as complain above. We both try to switch between earpiece and speaker mode, the result is that speaker mode are much clearer than earpiece alot.

    If anyone face the same issue or any solution pls let me know

  2. Gmx333
    Eclair Jun 24, 2019

    Gmx333 , Jun 24, 2019 :
    Same issue. With the earpiece I need to talk loud and very close to the mic.
    Seems a software bug (another!) because it happens 50% of the time.

  3. j321123123
    Donut Jun 25, 2019

    j321123123 , Jun 25, 2019 :
    I just realize after few hours figuring out. The earpiece mode muddy voice occur from too much noise canceling interfere the main input voice, but with the speaker mode the noise canceling work in lower level so the voice input are much clearer but absorb abit of surrounding noise. By the way i still prefer lower level of noise canceling in speaker mode. The other side can hear my voice clear with a little surrounding noise rather than too much noise canceling with muddy voice(sometime inaudible).

    Hope oneplus could fix call noise canceling issue or let user control prefer level of noise canceling.

    Gmx333 likes this.
  4. Gmx333
    Eclair Jun 25, 2019

    Gmx333 , Jun 25, 2019 :
    i do think that you're right. the problem relates to noise cancelling.

  5. TysonSW
    Froyo Jun 25, 2019

  6. TysonSW
    Froyo Jun 25, 2019

    TysonSW , Jun 25, 2019 :
    Do you have any kind of case around your phone?
    Is there any difference when you use a case versus when you don't?

  7. j321123123
    Donut Jun 25, 2019

  8. zihaf17
    Gingerbread Jul 26, 2019

  9. G_Wolfgang_Tüðope_amvi
    Cupcake Aug 3, 2019

    G_Wolfgang_Tüðope_amvi , Aug 3, 2019 :
    Same exact problem here on my oneplus 7 pro. Also the speaker quality is not the best when watching videos like YouTube or listening to music. Oneplus please fix this! I had to go back to a Samsung Note 9 because of this issue! Very sad indeed. This should have been something OnePlus sent out a update to fix immediately. Oneplus devices have had microphone issues since the original oneplus one came out

    G_Adam_Hinds_ysFt likes this.
  10. G_Adam_Hinds_ysFt
    Eclair Aug 7, 2019

    G_Adam_Hinds_ysFt , Aug 7, 2019 :
    Same issue here! Oneplus needs to remedy this asap! It's not good! I will dump this phone if not working soon!

  11. real4everh
    Cupcake Sep 13, 2019 at 10:28 PM