Arjunica, Jun 30, 2019 : Hi All, Sorry if I am creating a duplicate thread but as you can imagine having a brand new phone not turn on is quite unnerving. I was using my device and I began unresponsive( which has happened a couple of times in the past few days) but hitting the lock button and unlocking as always solved it. However, is this case the phone is refusing to turn on. Most people suggest booting into safe mode but I can't even get the logo to load. I have held the power button for 10-15 seconds and it does not even vibrate. I charged it for an hour but it did not even load the powering screen. I have put in a service request but in the meantime wanted to see if anyone else is having a similar issue and what happened. Thank you in advance.