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OnePlus 7 rear camera blurry videos while using 3rd party applications via OnePlus 7

  1. Balaji Radhakrishnan
    Cupcake Nov 29, 2020

    Balaji Radhakrishnan , via OnePlus 7 , Nov 29, 2020 :
    Hello Team,
    After the 10.3.5 update my OnePlus 7 rear camera is not working as expected. It takes blurry videos while using 3rd party applications (eg: WhatsApp, instagram,etc...). But not on native camera application.

    Initially thought bug is on the 3rd party side but even after several updates on application it remains the same. And even after several OS updates from OnePlus it stays the same. Current OS version - 10.3.7 (stable).

    - I formated the mobile via factory reset (not helped) still facing the issue.


    Below(image 1) a snap from the native camera video

    1606676818243.jpg
    Below(image 2) a snap from 3rd party'application (WhatsApp)

    1606676826567.jpg


    Note : These quality diff occur only in "video mode".

    Please help with a solution.

    Thanks in advance 😃.
     

    #1
  2. gdsingh94
    Jelly Bean Nov 30, 2020


    #2
  3. Balaji Radhakrishnan
    Cupcake Nov 30, 2020

    Balaji Radhakrishnan , via OnePlus 7 , Nov 30, 2020 :
    True , if it is for one application it is acceptable. The bug is in all 3rd party applications (instagram, duo, WhatsApp,etc..).

    Any remedi to this...
     

    #3
  4. gdsingh94
    Jelly Bean Nov 30, 2020


    #4
  5. Balaji Radhakrishnan
    Cupcake Nov 30, 2020

    Balaji Radhakrishnan , via OnePlus 7 , Nov 30, 2020 :
    But when am in a video call am not able to show the other person on live..... So here is the bug concern me a lot.
     

    #5
  6. TachyonQuanta
    Cupcake Nov 30, 2020

    TachyonQuanta , via OnePlus 7 , Nov 30, 2020 :
    That's normal. It's has to do with the new file compression method after the pandemic hits it becomes worst. My advice just shoot on the default app then share it. Can't say the file quality it any better after it's been sent. But details are for better.
     

    #6
  7. Sahalan_Shaan
    Froyo Dec 1, 2020


    #7
  8. Balaji Radhakrishnan , via OnePlus 7 , Dec 1, 2020 :
    Agreed, but for video calling we depend on 3rd party and this bug makes it worst.. that's the only reason am concerned.....
     

    #8
    Sahalan_Shaan likes this.
  9. Iamhasannaqvi
    Honeycomb Dec 2, 2020


    #9