OnePlus 7 rear glass panel break..

  1. Vaibhav.K17
    Cupcake Jul 10, 2019

    Vaibhav.K17 , Jul 10, 2019 :
    I bought my OnePlus 7 on 4th of June 2019 and I don't know how but my rear glass panel broke on 3rd of July 2019 it has been just a month now. unfortunately I don't have the broken rear panel's photo. I am using my phone with the nylon bumper case. OnePlus charged me rs 2323. I didn't expect this kind of hospitality from OnePlus. at least they could have replaced my rear glass for some less cost.if anyone reading my thread from OnePlus.. please look into your quality control department. being one of the first one to buy the OnePlus 7 I didn't expect this.

    edited by Mod: invoice with full address deleted.
    Last edited by a moderator: Jul 10, 2019

  2. Lil Tabz
    Donut Jul 10, 2019

  3. karthik oneplus
    Ice Cream Sandwich Jul 10, 2019

    karthik oneplus , Jul 10, 2019 :
    You haven't mentioned how it broke. And even if it's Samsung you have to pay. That's biggest disadvantage of glass back.

  4. akks
    Jelly Bean Jul 10, 2019

    akks , Jul 10, 2019 :
    Physical damage isn't covered in warranty anywhere, bro. It's your mistake unless you prove spontaneous breaking by say, videography or something!o_O

    Are you out of your mind, bro? What should OnePlus do for you being an early buyer? That's ridiculous expectation!

    Still I feel sad for your damage, can feel your desperation..
    Also please do hide your address in the OP.

  5. Horsault
    Marshmallow Moderator Jul 10, 2019

    Horsault , Jul 10, 2019 :
    Warranty covers imperfections and failures from OnePlus.
    It doesn't cover accidents and results of misuse or abuse.
    You can find each part price on oneplus.com/support (adapt to your local site).

  6. Dirk66
    Froyo Jul 10, 2019

    Dirk66 , Jul 10, 2019 :
    I don't think it's the glass, my pro7 has better cell reception and better WiFi signal then my s8+ and both have a glass back.

  7. Vaibhav.K17
    Cupcake Jul 10, 2019

    Vaibhav.K17 , Jul 10, 2019 :
    that isn't my address bro!

  8. bpwest80
    KitKat Jul 10, 2019

    bpwest80 , Jul 10, 2019 :
    Maybe not but my 3a XL gets way better signal.

    Dirk66 likes this.
  9. igen
    Gingerbread Jul 10, 2019

  10. Muhsin_Sultan
    Ice Cream Sandwich Jul 11, 2019