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Battery/Charging OnePlus 7(Red) caught fire

  1. kartikchikara
    Cupcake Mar 23, 2020

    kartikchikara , Mar 23, 2020 :
    Hi,
    I just plugged in my oneplus 7 to charge, the charging didn't start. After about 5 secs, it smelt like something was burning. Removed the cable & saw that the charging cable had caught fire on the Type C end. Unplugged the charger immediately, but the port on the phone looks like it's half burnt. Also i m not able to charge it. It's an urgent matter, i need HELP!!! The phone's under warranty. Please Revert.
     

    #1
  2. Gur.chevallier
    Cupcake Mar 24, 2020

    Gur.chevallier , Mar 24, 2020 :
    Uuh, embarrassing... First of all, to help us, did you charged on dash charge or casual charger ?
    Was it the original OnePlus charging cable ?
     

    #2
  3. NatassjaL
    Cupcake May 23, 2020

    NatassjaL , May 23, 2020 :
    Same thing happened to me today. I was using the correct OnePlus charging cable.
     

    #3
  4. kartikchikara
    Cupcake May 26, 2020

    kartikchikara , May 26, 2020 :
    Yes, it was the original charger that is supplied with the phone.
     

    #4
  5. bart877ie
    Honeycomb May 26, 2020

    bart877ie , May 26, 2020 :
    contact support, create RMA. Forum users can only guide you into right dorection.
     

    #5
  6. P1590504144150
    Cupcake May 26, 2020

    Last edited: May 28, 2020

    #6
  7. kartikchikara
    Cupcake May 26, 2020

    kartikchikara , May 26, 2020 :
    half of my port seems to be burnt now
     

    #7