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OnePlus 7 Series - User Manual, Questions & Answers

  1. singhdushy Donut Jun 2, 2019

    singhdushy, Jun 2, 2019 :
    I have just purchased a OnePlus7Pro 8GB and 256GB and am facing problems with my facebook app.
    1) Videos not playing. Keeps buffering
    2) On Homepage scrolling on the video screen the Speaker [e]1f50a[/e] / Sound icon is missing
    3) Also the phone Hangs & Shutdowns a few times
    I have uninstalled and reinstalled the App, cleared cache and cleared data, shutdown and restarted a number of times but no luck.
     

  2. crixos Eclair Jun 2, 2019

    crixos, Jun 2, 2019 :
    hi is anyone having issue with sound slightly out of sync on YouTube
     

  3. Avinash074 Donut Jun 2, 2019


  4. xnutzii Lollipop Jun 2, 2019

    xnutzii, Jun 2, 2019 :
    Obviously no, a phone needs the Qualcomm x50 Modem, which the normal 7 & 7 Pro don't have.
     

    Cervantes, Matt 80 and Sargo like this.
  5. rahulnair1607 Cupcake Jun 2, 2019

    rahulnair1607, Jun 2, 2019 :
    I have been using the one plus 7 pro 12gb version for past 2 days and battery drains very quickly. The refresh rate is set to 60hz yet have to charge twice in a day. Please provide an update for the issue. Have been using one plus products from past 5 years. Very depressed with the result of the product.
     

  6. Cervantes Lollipop Moderator Jun 2, 2019

    Cervantes, Jun 2, 2019 :
    Hi
    This thread is a thread of questions and/or commentary

    Please, read the first post
    You can use the search engine before opening a new thread
    https://forums.oneplus.com/help/terms
    Thread merged

    Thank You, Cervantes, Forum Moderator
     

  7. Avinash074 Donut Jun 2, 2019

    Avinash074, Jun 2, 2019 :
    I searched on search engine ... no one is given a proper answer ... Thanks
     

  8. P1558968927049 Cupcake Jun 2, 2019

    P1558968927049, Jun 2, 2019 :
    How can I Buy one plus 7 from Amazon using Citi Credit card...as it is not available for EMI facility!!?? Reply ASAP
    ....Thanks in Advance
     

  9. S1558101698795 Cupcake Jun 3, 2019

    S1558101698795, Jun 3, 2019 :
    I'm having difficulting with the messaging app in that when I have a group chat, the app doesn't show who sent each message. Is there a way to 8dentify who is sending each message?
    1559519536713.jpg
     

  10. sdMickey Cupcake Jun 3, 2019


  11. S1526879011472 Eclair Jun 3, 2019

    S1526879011472, Jun 3, 2019 :
    I am facing issues with my one plus7 pro camera:-
    the normal video recording and the time lapse seems to have a limited recording capability on the time basis.
    when I record a normal video it stops after 57secs or 1min and same with time lapse for no more than 20sec. Can anyone help me with it. please
     

  12. W1545894584507 Cupcake Jun 3, 2019

    W1545894584507, Jun 3, 2019 :
    hi
    can somebody let me know how to lock applications and then only open them with finger or face unlock
    kind regards
     

  13. Charlied575 Eclair Jun 3, 2019

    Charlied575, Jun 3, 2019 :
    Hi will My 7pro work on the Verizon network in the USA , I've ordered a NFC nano SIM card for Android will it harm My phone if I put it in#2 to check signal strength in my house.
    I know the difference between GMS & CDMA but 4G LTE is a little confusing?? I checked my IMEI # with Verizon bring your own phone in prepay no contract it said it was good to go, So what do you think
     

  14. Urbanshenkie Eclair Jun 3, 2019

    Urbanshenkie, Jun 3, 2019 :
    you need tot hold your finger on the screen when using camera
     

  15. sdMickey Cupcake Jun 3, 2019

    sdMickey, Jun 3, 2019 :
    go to settings -> utilities -> app locker and then just add the apps you want to lock
     

  16. W1545894584507 Cupcake Jun 3, 2019


  17. Q1559583936235 Cupcake Jun 3, 2019

    Q1559583936235, Jun 3, 2019 :
    on op7 it seems that we can't send text messages to a group, anyway I cannot find out. Is a way to do it?
     

  18. dsmonteiro Community Consultant Community Expert Jun 3, 2019

    Stickied Post
    dsmonteiro, Jun 3, 2019 :
    Some Verizon Wireless users from the US seem to be having some issues with messages. This is a simple instruction set with SIM activation scenarios and common FAQ.

    SIM activation scenarios

    1. Insert a NEW VZW SIM to OP6T – No need to do anything.

    Since our software and VZW's network set the VoLTE on as default setting, there is no need to do anything.

    2. If you have a non-VoLTE VZW SIM – Get a new VoLTE SIM.
    You need to apply for a new VoLTE SIM first via VZW stores or online purchase (free 2-day shipping).
    The price of the upgrade to VoLTE depends on the plan you choose.

    Please note that when users buy new SIMs, VZW will request users to do as follow:
    1. Get the credit check done at the VZW store (online purchase via free 2-day shipping: you can also do it via Telesales at 800-309-3341).
    2. Open a new Verizon account or update the one you already have.
    3. Inserting an EXISTING VZW SIM which has been activated from a multi-mode device that has CDMA+LTE to a OnePlus device – re-activated VZW SIM via “My Verizon”.
    If you take an ALREADY ACTIVE VERIZON SIM from your prior phone and insert it in the brand new OnePlus device then, to ensure CDMA-Less feature is activated in your account, please log in to your user account on www.verizonwireless.com > My Verizon > My Device > Activate or Switch Device and follow the instructions.
     

  19. B1520401351844 Gingerbread Jun 3, 2019


  20. Manisha_piplani_6268 Cupcake Jun 3, 2019