OnePlus 7 Series - User Manual, Questions & Answers

  1. deeptibehl Cupcake Jul 3, 2019

  2. J1561481504323 Froyo Jul 3, 2019

    J1561481504323, Jul 3, 2019 :
    Not sure what else could be going wrong. Sorry, could not help much. Couple of more suggestions that I can think of:

    1. You can switch to "none" under "choose screen Lock method" and switch it back to "pin" and try
    2. You can try to setup pin and fingerprint again and see if it works
    3. Reset the phone (I know this is a long procedure)
    4. Take it to a OnePlus authorized service centre

    Is it possible to post a video of the issue? When taking the video, keep your face away from the mobile screen.


  3. F1561055028280 Cupcake Jul 3, 2019

    F1561055028280, Jul 3, 2019 :
    I did all these steps this morning. no improvements. I'm unable to upload video.

  4. J1561481504323 Froyo Jul 3, 2019

    J1561481504323, Jul 3, 2019 :
    Resetting the device (to factory settings) also did not work?


  5. F1561055028280 Cupcake Jul 3, 2019

    F1561055028280, Jul 3, 2019 :
    Factory reset is the only thing pending. I don't want to do it since it erases my important data. please do suggest any other methods apart from factory settings. Thank you

  6. J1561481504323 Froyo Jul 3, 2019

    J1561481504323, Jul 3, 2019 :
    I understand about factory reset part. You can take it to the OnePlus authorized service center. Maybe you can post this issue in the bug threads (I don't know where they are located in this forum, but heard it's there somewhere) and ask for solution

    Sorry, beyond this I don't know what could be going wrong.


  7. saqibrahman7 Froyo Jul 3, 2019

    saqibrahman7, Jul 3, 2019 :
    Did that multiple times mate. After a week, it returns back to showing its age

  8. viky2308 Cupcake Jul 3, 2019

    viky2308, Jul 3, 2019 :
    One last time download original oxygen os file from oneplus site and upgrade from that file.. If still not working.. U can think abt upgrade.
    But surely i owned oneplus 7..it still has battery drain issues camera quality and all.. It will tak ages to update this all..
    Better u wait for next generation oneplus after 7 series.

    saqibrahman7 likes this.
  9. saqibrahman7 Froyo Jul 3, 2019

    saqibrahman7, Jul 3, 2019 :
    Thank you for the help. I'll try what you just said

  10. G_SHUBHAM_SINGH_zTlO Cupcake Jul 3, 2019

  11. J1561481504323 Froyo Jul 4, 2019

    J1561481504323, Jul 4, 2019 :


    is OnePlus 7 water repellent?​

    It does not have any official rating for water repellent or resistance, unofficially it seems to be built for resisting water. Not sure to what extent though.


  12. V1560165685313 Gingerbread Jul 4, 2019

    V1560165685313, Jul 4, 2019 :
    Dear Team,

    Is there any plan to update OnePlus 7 to 9.5.8 in near future? Through some rumors we have listened that there will be update in next week.

    It's really horrible that you are not listening to OnePlus 7 users. We are trying to bring you in notice so many bugs related to the 9.5.6 update over all the old updates and you people are always asking for logs..

    Don't you have OnePlus 7 own device to check before and after updates how it will behave? If not, then let us know in community, we will buy a Oneplus7 device for you guys to check and test the performance and also to capture logs.

    It's not only our responsibility to do the same. We are struggling with Below issues and need your support immediately for the same. 9.5.6 update bugs, some issues and we need some additional features listed below.

    1. Pocket mode Missing since starting, people are crying in community and you are not listening till date. It's best feature I saw one oneplus 6T.

    2. Some people have auto brightness issue ( I haven't checked because I use fix brightness)

    3. The Battery on 9.5.6 is nightmare for all of us. All the people have reported same and no action since last 2 weeks or any positive feedback.

    4. Camera- the worst part of 38000 INR phone. So called 48MP camera[e]1f4f7[/e] is capturing image like my redmi 6 Pro which has 12 MP camera and much better images. Can't you take take your own phone 6T example and make algorithms like that for image processing?

    5. PubG and Many other app doesn't support full screen mode after updating to 9.5.6.

    Finally you have proved that you are also one of the Chinese company and not worth to pay so much amount.

    I am going to post this mail and it's reply to all the social medias so make and feel you that we are not going to stop unless we have something worth of our hard earned money.

    Don't reply comman answer like just press *#800* and capture logs and send us or Clear cache.. I am expecting reply which contains solution and satisfy all users in community to bring our trust back.

    Thanks in advance and have a positive response.

  13. L1547848997629 Cupcake Jul 4, 2019

    L1547848997629, Jul 4, 2019 :
    hey all I was wondering if anyone has been having an issue with the 7 pro where the screen that you're in just closes out to the home screen? I have the T-Mobile variant 7 pro.

  14. U1562253172077 Cupcake Jul 4, 2019

  15. Deyvid.lima Cupcake Jul 4, 2019

    Deyvid.lima, Jul 4, 2019 :
    Hello my friends please someone could help me with the global rom of OP 7 where I meet to download Google play and languages portuguese Brazil thank you !!!.

  16. Dwigga Gan Cupcake Jul 4, 2019

    Dwigga Gan, Jul 4, 2019 :
    I think my OnePlus 7 pro drains it's battery than usual while playing games like Mobile Legends n PUBG ( like 50% in playing 3 hours) . Will there be any updates which will solve this problem?

  17. kathuria1988 Eclair Jul 5, 2019

    kathuria1988, Jul 5, 2019 :
    On oneplus 7 the Instagram video and Image messages does not fit in the screen... Any oneplus fans experienced this error?

  18. S1562075276980 Cupcake Jul 5, 2019

    S1562075276980, Jul 5, 2019 :
    what's the setting where WiFi should switch off once mobile is locked and auto starts when unlocked.

  19. L1547848997629 Cupcake Jul 5, 2019

    L1547848997629, Jul 5, 2019 :
    I think it's called auto switch to mobile data. it's under wifi preferences.

  20. T1562345226334 Cupcake Jul 5, 2019