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Oneplus 7 touch issues

  1. G_Andreas_Glatz_YMJL
    Froyo Jul 8, 2019

    G_Andreas_Glatz_YMJL , Jul 8, 2019 :
    hello,
    i have some Touch issues with my new oneplus 7. when i Zoom and hold my thumbs in Google Maps for example, the Maps begins to stutter. it feels like my thumbs gets recognized many times.
    Here is a short Video for visualizing
    https://drive.google.com/folderview?id=1-R6VaGz24AqrkYCawepbTWsDd3Lga1rn
    (you have to open in Browser)

    can someone confirm that?

    edit:here are more threads and videos with the same problem.
    https://drive.google.com/folderview?id=1IqxF0_dz5n-woYW1GgalIGwzPzpKq74Au
    https://forums.oneplus.com/threads/op7-random-touch-issue-in-sandstone-case.1082503/

    https://forums.oneplus.com/threads/ghosttouches.1075847/
    https://forums.oneplus.com/threads/i-have-a-problem-with-ghost-touch-how-to-fix-it.1071452/page-2
     
    Last edited: Aug 13, 2019

    #1
  2. eduardeutsch
    Eclair Jul 14, 2019


    #2
    gumminis and tagilso like this.
  3. tagilso
    Eclair Jul 14, 2019


    #3
    gumminis likes this.
  4. gumminis
    Froyo Jul 15, 2019


    #4
    tagilso likes this.
  5. vermilion_sky
    Eclair Jul 15, 2019


    #5
    gumminis likes this.
  6. tagilso
    Eclair Jul 15, 2019

    tagilso , Jul 15, 2019 :
    This is an Op7 issue, NOT an Op7 pro one.
     

    #6
  7. vermilion_sky
    Eclair Jul 15, 2019

    vermilion_sky , Jul 15, 2019 :
    Yes, you're right, I'm sorry... Things are getting a little bit confusing and unsorted in the community app, so apologies!
     

    #7
    gumminis likes this.
  8. eduardeutsch
    Eclair Jul 15, 2019


    #8
    Rajiv Mahatma likes this.
  9. tagilso
    Eclair Jul 15, 2019

  10. eduardeutsch
    Eclair Jul 15, 2019

  11. Tejas______
    Cupcake Jul 29, 2019


    #11
  12. eduardeutsch
    Eclair Jul 29, 2019


    #12
  13. G_Andreas_Glatz_YMJL
    Froyo Jul 29, 2019


    #13
  14. tagilso
    Eclair Jul 29, 2019

    tagilso , Jul 29, 2019 :
    got a reply from a OnePlus bug hunter.

    "We're working on this, once we have an update, I'll let you know for sure."
     

    #14
    eduardeutsch likes this.
  15. G_Andreas_Glatz_YMJL
    Froyo Jul 29, 2019

  16. TVTV
    Gingerbread Jul 29, 2019


    #16
    eduardeutsch likes this.
  17. eduardeutsch
    Eclair Jul 29, 2019


    #17
  18. Loveit
    Jelly Bean Jul 29, 2019

    Loveit , Jul 29, 2019 :
    It's a hardware issue. They're just probably adjusting sensitivity sliders to and fro and praying at this point.
     

    #18
    gumminis likes this.
  19. Loveit
    Jelly Bean Jul 29, 2019

    Loveit , Jul 29, 2019 :
    Actually that sounded like I actually knew for sure and I definitely don't. That's my guess anyway.

    Either that or a design fault that is causing this - neither seems easily fixable to me.
     

    #19
    gumminis likes this.
  20. Baymax
    Starting Point Expert Jul 29, 2019

    Baymax , Jul 29, 2019 :
    It seems like software to me since it isn't happening until the phone is in use.

    If the phone were waking up on its own because of this i would be inclined to agree with you about hardware.
     

    #20