12
Oneplus 7 touch issues

  1. Loveit
    Jelly Bean Jul 29, 2019

    Loveit , Jul 29, 2019 :
    You mean the double tap to wake would be being activated?
     

    #21
  2. Baymax
    Starting Point Expert Jul 29, 2019

    Baymax , Jul 29, 2019 :
    Yeah.
    Same sort of thing happened with 7 Pro.
    OnePlus figured out it was software and it ended up fixing the device after a couple of updates.
     

    #22
    eduardeutsch and Loveit like this.
  3. Loveit
    Jelly Bean Jul 29, 2019

    Loveit , Jul 29, 2019 :
    Oh dang I thought this was talking about Pro..

    Yeah you could be right, I was really just weighing up the odds in my head and it kind of felt like a hardware issue...
     

    #23
    Baymax likes this.
  4. TVTV
    Gingerbread Jul 29, 2019

    TVTV , Jul 29, 2019 :
    Could be a software issue still, because for me it happens intermittently. Could just be that they have turned the screen sensitivity up a lot in order to allow for a good experience for people with tempered glass. Let's wait and see if they fix it. If not, return and change brand, sadly...
     

    #24
    eduardeutsch likes this.
  5. Baymax
    Starting Point Expert Jul 29, 2019

    Baymax , Jul 29, 2019 :
    best thing you can do is report directly to OnePlus
    https://forums.oneplus.com/feedback/
     

    #25
    TVTV and eduardeutsch like this.
  6. eduardeutsch
    Eclair Jul 29, 2019


    #26
  7. TVTV
    Gingerbread Jul 29, 2019

    TVTV , Jul 29, 2019 :
    I could, but since a bug hunter is already on this and the guys have created a feedback thread too, I thought I wouldn't fill the forum with duplicate threads. :)

    Alex
     

    #27
    Baymax likes this.
  8. Baymax
    Starting Point Expert Jul 29, 2019

    Baymax , Jul 29, 2019 :
    my bad bud xD

    but others should submit reports too. the squeaky wheel gets the grease after all
     

    #28
    eduardeutsch likes this.
  9. TVTV
    Gingerbread Jul 29, 2019

    TVTV , Jul 29, 2019 :
    Fair enough! :)

    I have just taken a more detailed video of the issue. Watch the pinkie!



    I will submit a new report tomorrow.

    Alex
     

    #29
  10. eduardeutsch
    Eclair Jul 29, 2019

    eduardeutsch , Jul 29, 2019 :
    Exact the same here!
     

    #30
    G_Andreas_Glatz_YMJL and TVTV like this.
  11. G_Andreas_Glatz_YMJL
    Froyo Jul 30, 2019

    G_Andreas_Glatz_YMJL , Jul 30, 2019 :
    can confirm that too
     

    #31
    TVTV likes this.
  12. TVTV
    Gingerbread Jul 30, 2019

    TVTV , Jul 30, 2019 :
    For me it is apparently getting worse. It used to happen intermittently before, but now it happens 80% of the time. I have switched to using the stock transparent case so I can still use the phone with one hand.

    For the record, I have tried everything: factory reset, NFC on or off, mobile data off, WiFi off, nothing helps but airplane mode. Clearly, this is somehow related to the radios, but in the moments when the phone is fine it will work even when downloading stuff over WiFi or mobile data. Weird.

    Can you guys try one thing for me, please? Can you switch your phones to airplane mode when you see the random touch thing happening? Do things go back to normal in airplane mode for you, too?

    Thanks,
    Alex
     

    #32
  13. G_Andreas_Glatz_YMJL
    Froyo Jul 30, 2019


    #33
    TVTV and eduardeutsch like this.
  14. eduardeutsch
    Eclair Jul 30, 2019

    eduardeutsch , Jul 30, 2019 :
    Yes, can confirm that too. No issues while on airplane mode!
     

    #34
    TVTV likes this.
  15. TVTV
    Gingerbread Jul 30, 2019

    TVTV , Jul 30, 2019 :
    Thanks, guys!

    Clearly something related to radio, then.

    It is a bit weird that only a few people are reporting this issue. Hope OP prioritizes a fix for the next software update...

    Alex
     

    #35
    eduardeutsch likes this.
  16. G_Andreas_Glatz_YMJL
    Froyo Jul 30, 2019


    #36
    lars.stokholm and eduardeutsch like this.
  17. eduardeutsch
    Eclair Jul 30, 2019

    eduardeutsch , Jul 30, 2019 :
    In my experience: two devices, both with the same issue.

    Two options:
    1- all OP7 are faulty
    2- ..or maybe a software issue for all
     

    #37
    G_Andreas_Glatz_YMJL and TVTV like this.
  18. TVTV
    Gingerbread Jul 30, 2019

    TVTV , Jul 30, 2019 :
    Eduard, it is a shame that you didn't hold on to 9.5.3 on the second device a while longer for further testing. Saying this since the bug comes and goes so if you've updated right away then we can't know for sure that it wasn't there in an older version.

    Alex
     

    #38
    eduardeutsch likes this.
  19. eduardeutsch
    Eclair Jul 30, 2019

    eduardeutsch , Jul 30, 2019 :
    I thought it was an HW issue so decided to upgrade. I've tested for one hour or so, different times. Then upgraded.
     

    #39
    TVTV likes this.
  20. ascent
    Honeycomb Aug 1, 2019

    Last edited: Aug 1, 2019

    #40
    G_Andreas_Glatz_YMJL and TVTV like this.