12
Oneplus 7 touch issues

  1. G_Andreas_Glatz_YMJL
    Froyo Aug 9, 2019


    TVTV likes this.
  2. TVTV
    Gingerbread Aug 9, 2019

    TVTV , Aug 9, 2019 :
    Sent an e-mail to support. This is what came back:

    Capture.PNG

    Told them that NFC was already off in the video and that this is the standard OP7. Waiting for a second reply.

    Alex
     

    JPare likes this.
  3. G_Andreas_Glatz_YMJL
    Froyo Aug 9, 2019

  4. ascent
    Honeycomb Aug 9, 2019

    ascent , Aug 9, 2019 :
    at least there is an official case now. my bugreport is still not acknowledged. did you use the forum or send an email or something?
     

    TVTV likes this.
  5. TVTV
    Gingerbread Aug 9, 2019

    TVTV , Aug 9, 2019 :
    I've sent them a support request via the feedback form they have on the site.

    Capture.PNG

    Alex
     

  6. ascent
    Honeycomb Aug 9, 2019


    TVTV likes this.
  7. G_Andreas_Glatz_YMJL
    Froyo Aug 11, 2019


  8. TVTV
    Gingerbread Aug 11, 2019


  9. ascent
    Honeycomb Aug 12, 2019

    ascent , Aug 12, 2019 :
    Did that too just now, let's see what happens.
     

    TVTV likes this.
  10. TVTV
    Gingerbread Aug 12, 2019

    TVTV , Aug 12, 2019 :
    Hey guys,

    One more e-mail from OP today, telling me to clear cache and, if the issue persists, factory reset. Did that even though i knew it would not work. Issue persists. Sent them my IMEI, order number and phone's S/N, as asked for. Waiting.

    Alex
     

    gumminis likes this.
  11. ascent
    Honeycomb Aug 12, 2019

    ascent , Aug 12, 2019 :
    I got kinda the same reply, in Dutch though, as I'm from the Netherlands, but I'll share them all my info and see what happens. If it can be fixed with SW, I'm glad. I might fallback to my OnePlus5 if it's HW and needs fixing.
     

    TVTV and gumminis like this.
  12. TVTV
    Gingerbread Aug 13, 2019

    TVTV , Aug 13, 2019 :
    New development: waiting for a remote session tomorrow.

    Alex
     

  13. ascent
    Honeycomb Aug 13, 2019


  14. TVTV
    Gingerbread Aug 13, 2019

    TVTV , Aug 13, 2019 :
    They connect to your phone remotely and grab logs. Kind of like with Windows and remote assistance. I will let you know tomorrow.

    Alex
     
    Last edited: Aug 13, 2019

    JPare, gumminis, devil4 and 1 other person like this.
  15. G_Andreas_Glatz_YMJL
    Froyo Aug 13, 2019

    G_Andreas_Glatz_YMJL , Aug 13, 2019 :
    thank you
     

    gumminis and TVTV like this.
  16. BhavyaMehta0786
    Ice Cream Sandwich Aug 14, 2019


    ascent likes this.
  17. ascent
    Honeycomb Aug 14, 2019

    ascent , Aug 14, 2019 :
    Tried that, didn't work for me. Nor does disabling NFC or enabling airplanemode.
     

    TVTV and G_Andreas_Glatz_YMJL like this.
  18. TVTV
    Gingerbread Aug 14, 2019

    TVTV , Aug 14, 2019 :
    I keep that setting off.

    No word from OP yet, but i've slipped the phone into the sandstone case today for some more testing and can re-confirm that the issue is intermittent. Sometimes everything works just fine. Sometimes i can only trigger the bug with 2 fingers + touching the bottom of the phone. You can see how the ghost touches appear only when the fingers are aligned horizontally:



    Sometimes it's enough to touch the bottom of the phone + touch the screen with one finger and the screen goes crazy. In such cases it is, of course, no longer required that the fingers are horizontally aligned:



    No issue whatsoever with the phone in the stock TPU case...

    NOTE: in the videos above, i sometimes remove my finger from the metal frame so the ghost touches stop.

    Alex
     
    Last edited: Aug 14, 2019

    JPare, eduardeutsch and devil4 like this.
  19. G_Andreas_Glatz_YMJL
    Froyo Aug 14, 2019

    G_Andreas_Glatz_YMJL , Aug 14, 2019 :
    thx for the reply. when is the remote session?
     

    TVTV and gumminis like this.
  20. TVTV
    Gingerbread Aug 14, 2019